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"I checked in late at night (11pm) after a long travel day. The walk from the airport was sign posted at the exit of the airport but it led through the carpark and seemed a fairly long walk. A nice addition would be to have one of those small airport buggies available to transport guests at least most of the way. The girl at reception was friendly and welcoming. However when I had some problems with my debit/credit cards at check in (due to my own confusion and tiredness), another member of staff (male) on duty was quite curt, and impatient, and didnot solve my problem. However when the Manager or Supervisor was brought in, he was very welcoming, friendly and able to solve the problem, and even gave me a room upgrade. However this was on the executive level which was another long walk from the reception area. The room was huge and the bathroom had a separate shower as well as a bath. It was very clean but the whole hotel felt very sterile. However as an airport hotel, probably used only for overnight stays, it served its purpose. "

"Great !"

"Very efficient check in. Very close to departure check in "

"The entire stay was amazing - lovely hotel and great staff. "

"Good hotel, £15 parking overnight is the only negative just because it's close to Gatwick I guess."

"Lovely clean room and a stunningly comfy bed..."

"Loved it."

"Helpful staff, clean room and good food"

"The staff were so friendly and accomodating. She moved us to the ground floor so we didnt have to do the steps. I was thankful for this. The place has a friendly, happy vibe. I wouldhighly recommend it."