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"Room was basic, bedding was below par. Overly soft flat pillows, bed was blah. Very disappointed with a Starbucks coffee shop in lobby when Hawai’i has some amazing local coffee. The pool area was fun and our son loved it, water is very cold though. $50 per person for breakfast Buffett seems to a bit absurd when you can support a local cafe and get higher quality food made with real Aloha for less. Surprise, you have to pay an additional $40 a night to self park your car OR $50 a night for valet. The resort I worked for never charged for parking or valet. $50 a day resort fee, while the WiFi is absolute garbage. Walls are thin and we were lucky to have slightly loud neighbors. There was 3 of in our room and the first front of the house representative told me that we could only have 2 of the “free” water bottles that come as a part of the resort fee. Woman running the POS at the coffee shop was not very personable until I tipped, then and ONLY then did she smile and remotely charged her morale. They advertise “shops” and they is one gift store, I would skip their gift shop and make the short walk to Whalers Village to the ABC store for all of your gift and personal needs (not to mention you will save a ton of money that way) restaurants are either “Fine Dinning”, Pool side, breakfast Buffett or the coffee shop, don’t bother with the Fine Dinning, there are other restaurants a short walk down the beach with a much better selection. "

"The staff were all amazing! The restaurant food and service were terrible. The hotel is just showing it's age and needs updated. One morning we had no hot water and had to call maintenance."

"Very clean rooms. Good staff. "

"Room was clean and beautiful ocean and pool views. Food truck wasn’t open on the only day that was sunny and pool was busy. "

"Prepaid breakfast was perfect - with daily Buffett. The pools were perfect diverse and plenty with slides for kids and infinity pool for adults. Cute little shops and many animals and penguins were great. Staff was helpful and made accommodations when needed. The grounds were great with good location for snorkeling off the beach. Daily visit from sea turtle and close walking distance to many diverse restaurants "

"room spacious, clean and comfortable. Kitchenette was perfect for us. Could give more towels and instructions on getting rid of trash. Did not use Hot Tub or Pool...lots of others did. The Ocean was right there...we used it instead."

"Two pools! Two hot tubs, a spa! So much stuff to do. A restaurant and lots of things in walking distance. "

"The property was located very close to Kaanapali beach which made it very convenient and it was great beach for children. Everything very clean and picked up. The staff was very friendly and helpful."

"NO SEATS AVAILABLE UNLESS YOU GOT DOWN AT THE POOL AT 7AM. GOT SOME AT 5PM"