Holiday Homes in West Malling

"I found the location excellent for view and it was clean. Expected a bigger bed but overall I was happy"

"Friendly staff and locely clean room"

"Room was too warm and if I opened the window the traffic noise was awful "

"The staff were very kind king "

"Staff were very friendly, room was very comfortable and clean, pool was warm (ok for a dip but a bit busy, and not big enough for a good swim), and breakfast was good with everything being replenished constantly. Lovely short stay. Directions when we got of the DLR were not great, we followed some other people to find the 2nd floor entrance. "

"Shower was not working properly"

"Comfortable, convenient. Facilties were nice."

"Great hotel nice staff breakfast good "

"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"