My car broke down and I had to book a hotel room close by, it was after midnight so it was an early Saturday AM. They wouldn’t let me use the night I booked on Expedia. I was desperate so I gave them my card and paid through them. I was told by the 1st manager I could call Expedia and get the night I booked through them (I even got cancellation insurance.) I woke up in the morning, tried to check out and the manager told me that I have a check in for this evening and I explained no, they told me I had to pay them directly and to call Expedia I have cancellation policy. He told me I will not be refunded, he was demanding I give him my cc and license to book another night. I kept trying to explain to him nicely and he got in my face and screamed at me and told me to get out, no refund for the room. I told him to please relax he was scaring me. It was honestly so upsetting, I didn’t know what to do. He told me to get out right away, I still had things in my room granted it was paid for and he told me I wasn’t getting the money back if I didn’t stay. He screamed and yelled at me so loud, he was cursing at me. As I said I didn’t have a car, my phone was dead. He threw me outside in the cold while I was still a paying customer and threatened me not to come back in. When I said his behavior was scaring me he was screaming at me - don’t book on Expedia they scam you & throw you out if you question them. This man was so scary.