West Hot Springs Hotels, Hot Springs

"The room was very clean, it even smelled amazing. The breakfast was ok, could have more options we only ate breakfast once at the hotel during our 5 day stay. The staff was so friendly! We definitely will stay here again."

"Jo T and the rest of the staff I interacted with were very helpful and made my stay wonderful "

"Staff was friendly. Allowed us to get a parking pass early and use shuttle to have lunch at Casino before checking in. Shuttle was a definite plus. But ends at 11pm. The breakfast was average high carb, sugary food you find at these hotels. For as much as we spent for one night the options should have been more. We opted to eat at The Best Cafe about a mile away. "

"Building seemed a little older but it was clean and comfortable. The Air conditioning was a little annoying - at 70 degrees was freezing but at 71 the heat would kick on. My kid forgot a toothbrush they had a disposable one they gave us that was very helpful. Staff was kind and knowledgeable! "

"This place was really good. Self parking was tricky to figure out that it was a block away. Room walls were a bit thin, could hear the guests I the next room talking and could hear their tv. Everything else was nice and simple. Nothing over the top. Rooms, decor, check in/out, all easy and simple. Perfect, if your not planning on staying in the room much! Will definitely be back. "

"We have stayed at the Arlington for years. This trip was terrible. The carpet in the room was completely nasty. The walls were filthy. Paint was chipped. I was extremely disappointed. It used to be such a beautiful property. We did enjoy the lobby area, as always. But the room was unacceptable. "

"Stayed 3 nights with no hot water. Asked to switch rooms but was told there was none. Asked for our money back so we could go get a room somewhere else. Was just told it would be fixed everyday but never was. Manager was gone for the weekend. Call the manager Sarah on Monday. First she lied and said that the hot water was only out one day. Changed her story when I told her I had text between myself and the front desk everyday discussing it. Was told it was not her fault the boiler was broke and she couldn’t do anything for me since I booked through Hotels.com. She was very rude then finally hung upon me. By the way, kept checking people in when they knew the boiler was broke. Would highly recommend not giving this hotel your money."

"Walked into the room to find the drawer front missing and the contents of the drawer showing. The front of the refrigerator was dirty. The carpets at the elevator were dirty. The refrigerator in the breakfast area was unclean and did not make for a good eating experience. The trash cans were overflowing and the lobby area had dirt around the rugs were it looked like it was just clean constantly cleaning around it without cleaning under it. The front desk attendant was nice but on phone when arrived. "

"Room was clean beds were very comfortable didn’t have anything for breakfast like pictures but we had an amazing quiet stay"