Hotels with Pool & Resorts in West Hollywood from NZ$249

"We were checked in by an unfriendly and grumpy front desk employee. Basically went through the rules and threw us a key. Our hotel room had a large red stain in the entry way and splatters leading up to the bathroom. Our kids joked it looked like a crime scene. We mentioned it to the front desk and nothing was done about it. We were pretty grossed out by it throughout our stay. We had also selected (and paid extra for) a room with a balcony as we like to sit out after the kids go to sleep. The balcony was just a terrace with no outdoor furniture that directly faced another building. I don’t think the hotel should be charging more for balcony rooms if the balcony has no functional use. On the positive side, the location of the hotel is great, it was quiet and most other employees were trying their best. They seemed overworked. The person checking us out took 4 phone calls in the process. There seemed to be no one else to help her during the busy checkout hour. Overall I think there are better places to stay. "

"Restaurant staff and food very good. Front desk very good. Housekeeping did a poor job, cleaned room once and did not provide hand towels or wash clothes. Common areas are good with the exception of the gym which was totally inadequate. Lobby, bar, pool areas very nice. Rooms need an upgrade a little worn. Bed was very nice"

"Really great. If front desk could stock phone chargers that would be terrific - super happy with my stay though and would go again"

"This hotel was one of the "

"Previously to arriving, they tried to charge my credit card for an amount above and beyond, after it clearly stated I wouldn’t be charged until I arrived. When I called to inquire about it, the staff member was extremely rude. Once I arrived, everything was fine and the staff or nice."

"I understand youre renovating but the shredded tissue in the shower. Previous guests hair on the blow dryer. I hope these little details would be improved. "

"Great starr"

"I loved my room and the amenities during my stay here, but I chose to rate the property 3 out of 5 stars because of my experience there as a person of color. I received a lot of negative interactions by both staff and guests, perceivably because of my skin tone. While other POC employees were very friendly, the intentional delays of service and derogatory comments (in both English and other languages they thought I wouldn’t understand) by white employees and fellow guests in the lobby and on the elevator would make me think think twice about choosing this venue if you are not white. Also, be wary of extra service charges added to the bill, whether you utilized room service or not. "

"The gym is on the side of the building and I wouldn’t feel safe in there Bc anyone could sneak in. So it doesn’t feel safe enough with an exterior entrance. Even tho key is required "