West End Hotels, Beaufort

"Not 4 star by a long shot. Dirty. Other people’s hair on bathroom walls, something wrong with building HVAC so loud required ear plugs to sleep. Room wasn’t serviced Saturday. Do not go to this hotel. "

"The rooms were very roomy & clean. Staff was always very nice. Great location. But they were doing the beach refurbishment so right outside the resort the beach was closed. They do not tell you this is happening when we made our reservations. I think they should have."

"Upgrades are great but as a person with disability i i was disappointed that there weren’t two ways to the pool, i had to walk so far i could barely make it, there needs to be 2 sides of hotel with access also i couldn’t enter the pool bc of all the steps and disability parking that was near my room . was valet only and that seems unfair when self parking is 20 bucks a night already. Way too much walking for a person just trying to get to their room. If you have no disability, it’s a great place "

"The machine in the closet was soooo loud. The bed was not very comfortable. Stale/mildew smell in room. Would not stay again."

"The staff is INCREDIBLE. They were so incredibly nice and friendly. They were truly amazing and I wish them the best"

"Both elevators were broken, had to take stairs from top floors."

"Good customer service but they need to update the place more"

"The property itself was new so it was shocking to endure the hvac sounds and inaccurate heating and cooling. The unit was loud and incessant and the temperature was inconsistent. The fridge made clacking sounds at random moments throughout our stay. It was difficult to sleep when we were unable to get the temp down below 73 at bedtime only to wake to 68 degree temps in the morning. It had a mind of it's own. The couch was uncomfortable and the mattress and pillows were, as well. The coffee was an off brand that didn't appeal to us. Breakfast choices were scant and unappealing; we ended up foregoing it and eating out every day. Shame on us for settling and not notifying staff of all the issues with the room. The facility was packed and we don't usually complain. In fact, we don't usually write reviews like this, we just wanted to give a heads up to potential travelers. "

"The hot breakfast was great, and my dog really appreciated the treats he received at check-in and the hotel's proximity to the walking path around the island. "