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Reviews of Sugar Maple Inn

4 out of 5
Sugar Maple Inn
145 Vermont Rte 100, West Dover, VT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 26 reviews" "
Rating 8 - Good. 1 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly place!
Everything at the Sugar Maple Inn was newly renovated and very clean. The staff was helpful, friendly and accomodating. The food and drink in the lounge were good but pricey. The lounge has a beutiful fireplace but they never lit it up despite staying there on a very cold weekend.
Stayed 2 nights in Feb 2024
Response from SMI Management on 28 Feb 2024
Thank you so much for giving our new inn a shot. We appreciate your kind words. We hope to host you again in the future.

10/10 Excellent

An

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated with friendly staff & owners. Nice ambiance at the restaurant The Social. Will def come back again. Only 5 mins from Mt Snow.
Response from SMI Management on 21 Feb 2024
Thank you for staying with us. We look forward to hosting you again

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an easy stay and a big outdoor area. Good for multiple families to stay and use the common areas.
Stayed 2 nights in Feb 2024
Response from SMI Management on 12 Feb 2024
Thank you for staying with us. We look forward to hosting you again.

8/10 Good

hannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Inn is very new, which has pros & cons. The space is newly constructed, the rooms clean, the Inn has a bit of an odd layout, but is overall nice & well-appointed. Staffing is thin which wouldn’t generally be a problem, but it made for an inconsistent vibe & experience. Breakfast was excellent one day, the next we waited & were told that eggs would be made “if the cook wakes up in time & feels like making them.” The main dining room was very cold in the morning. It was stressful to see & hear unattended children of staff not get the attention they needed. The Inn is very conveniently located, has nice modern style with comfortable rooms, & I’m sure will be excellent after working out some kinks.
Stayed 2 nights in Jan 2024
Response from Management on 2 Feb 2024
Thank you for staying with us.

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024
Response from Lauren on 7 Feb 2024
Thank you so much for staying with us, we hope to host you again soon!

6/10 Okay

Armando

Travelled with family
Disliked: Cleanliness, amenities
The hotel is well preserved, clean and nice. Great coffee machine and nice breakfast. They need to change their room cleaning policies though. Covid is long over now. You need to ask for your room to be cleaned and in one occasion even with the request, one of the rooms I had was not made up. Also, they need to make clear that there is no hot tub and heated pool at the premisses. Thermostats at the rooms also need to be revised, as the room temperature gets quite warm in the night. We enjoyed it but the place can improve with this simple things.
Stayed 4 nights in Dec 2023
Response from Sugar Maple Inn Management on 15 Jan 2024
Dear valued guest,Thank you for choosing SMI for your recent stay. As an Inn committed to providing a unique and charming experience, we strive to go above and beyond for our guests, including offering additional services such as in-stay cleaning.We sincerely apologize if there was an oversight in servicing your room, as we currently have one dedicated housekeeper on staff. Your feedback is invaluable, and we appreciate your understanding. For any future stays, we encourage you to utilize our messaging service, and we will be delighted to ensure your room receives the attention it deserves.Regarding our pool, we want to clarify that it is clearly labeled as seasonal on our website. Additionally, while the thermostats in the rooms are brand new, we acknowledge that the building's heating system is old. This is part of the inherent charm of staying at an inn rather than a hotel, and we appreciate your appreciation for the unique character of older buildings.We genuinely value your patronage and look forward to the opportunity to host you again, providing the exceptional service and ambiance that define the SMI experience.Warm regards

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place for Mount Snow
Best family friendly Inn for trip to Mount Snow
Stayed 2 nights in Dec 2023
Response from Lauren on 11 Jan 2024
We enjoyed having you and your family stay with us! Can't wait to host you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 8 Jan 2024
Thank you for staying with us

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 8 Jan 2024
Thank you for staying with us.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Cannot recommend this place enough. We stayed here for 2 nights on a ski trip and it was wonderful. The room was clean, spacious, and just as pictures online. Staff were incredibly sweet and helpful. If you want to be close to Mount Snow but still have privacy, this is the place for you.
Stayed 2 nights in Dec 2023
Response from Management on 3 Jan 2024
Thank you for staying with us. We hope to host you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel right by Mount Snow
We were pleasantly surprised at the Sugar Maple Inn. The entire hotel was completely redone and new. The staff made sure our stay was pleasant and the price was ok. I would recommend the Sugar Maple Inn for anyone wanting to ski Mount Snow and the surrounding mountains.
Stayed 2 nights in Dec 2023
Response from Management on 2 Jan 2024
Thank you for staying with us. We hope to host you again.

10/10 Excellent

adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lovely room with great pillows! We usually bring our own pillows to hotels but not needed here. New owners are modernizing the property and bringing on a chef. The best is yet to come and we loved our time here already
Stayed 2 nights in Oct 2023
Response from Nat & La on 16 Oct 2023
Adam, y'all were so fun to have as guests and love that you enjoyed your stay! We can't wait to host you again in the future!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Nat & La on 16 Oct 2023
Thank you for staying with us, we had a blast hosting y'all and can't wait to see you in the future!

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lauren on 16 Oct 2023
Thank you for staying with us. We look forward to hosting you in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, room comfort
Nice renovation on the inn in progress Will be a great venue space!
Stayed 3 nights in Oct 2023
Response from Natalie on 10 Oct 2023
Thank you for staying with us. We enjoyed the lovely conversation.

2/10 Terrible

adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The door was locked and the lights were off
I booked this for my spouse who was travelling. When she arrived, the place was dark (it was 8 pm) and nobody answered the door. Luckily, she found a place down the road.
Stayed 1 night in Aug 2023
Response from Lauren on 14 Sept 2023
We are extremely sorry about what happened to your wife, and know it is unacceptable to us and what we stand for. After thoroughly investigating, your check-in was not handled appropriately and we have let the team member in charge go. We really hope if you find yourselves in our area again to please give us another chance to make it right. Once again, we extend our sincerest apologies.

10/10 Excellent

Mary, Norwood

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our 5 kids for the weekend, and what an adorable place! Newly renovated and you can tell. It was sparkling clean, beautifully decorated, had delicious free breakfast, lovely grounds, and a great location for visiting family in Wilmington. One of our rooms had the balcony over the front steps with 2 adorable swings to relax on. I would love to see it in the winter… very close to Mt. Snow! We’ll be staying again for sure next time we visit!
Stayed 2 nights in Jul 2023
Response from SMI Team (Tom & Lauren) on 31 Jul 2023
Thank you so much for staying with you. We loved seeing your kids enjoy the swings on the front balcony. You were a pleasure to host. We look forward to seeing you again.

10/10 Excellent

Violette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This beautiful place is like a butterfly emerging. The owners, Natalie and Julian are doing an amazing job of revealing its potential. Our kids and we were on a tour of Vermont, looking for a home to buy, and this was their favorite spot. We especially loved the midlevel sitting room with the PacMan arcade machine and the riverside deck with views of the rushing water. We can't wait to come back through the area in the future to see their additional improvements, including restaurant, and arcade. Thanks for the great stay!
Response from Natalie & Julian on 10 Jul 2023
Violette, Thank you for staying with us. We look forward to hosting you in the future.

10/10 Excellent

elizabeth

Stayed 2 nights in Mar 2023

10/10 Excellent

Vira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Jason on 7 Mar 2023
Thank you for a perfect 10/10 review score!! We take pride in the cleanliness, professionalism and accommodations of our Inn. Glad you enjoyed your stay and we look forward to having you again. - Jason (Front Desk Mgr.)

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newly renovated inn with close proximity to Mount Snow. We enjoyed our stay and can’t wait to go back there.
Stayed 2 nights in Mar 2023
Response from Jason on 7 Mar 2023
Thank you so much Joanna for the great review! We are happy that you enjoyed your stay and look forward to your return in the near future. -Jason(Front Desk Mgr.)

10/10 Excellent

Kathryn, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new inn! Everything you could want for a weekend stay. Comfortable accommodations, super friendly, always trying to please guests, most of all the owners keep families in mind. Impeccably clean, safe area, great location. I can’t wait to see all the up coming changes the owners Natalie and Julian make. Well done guys. We will back for sure and let our friends know.
Response from Jason on 5 Mar 2023
Thank you so much for this beautiful review!! We are so happy that you enjoyed your stay here. We look forward to seeing you again!

10/10 Excellent

Yair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sweet place to stay. Cozy, clean and newly renovated. Perfect for a Mount Snow trip, just 4 minutes away. Breakfast was just right: waffle maker and Nespresso machine! Owner Natalie and also Jason at the desk would do anything to make your stay pleasant. Highly recommend. Standard queen room was fine for daddy-daughter long weekend.
Stayed 4 nights in Feb 2023
Response from Jason on 22 Feb 2023
Thank you so much for the great review Yair! It was pleasant having you and your daughter here at the Sugar Maple Inn and we will look forward to seeing you again! -Jason(Front Desk Mgr.)

10/10 Excellent

Jonah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property with lovely rooms and friendly staff. They will be adding a new restaurant in two weeks and many more amenities soon. Great location and value for the money.
Stayed 2 nights in Jan 2023
Response from Sugar Maple Inn on 30 Jan 2023
Thank you Jonah. We are so happy you enjoyed your stay.

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were all updated and completely bran new. We actually stayed there on opening night. We booked just a few days ahead of time and as it turns out they had just listed the hotel on Expedia. The beds were very comfortable. It was a nice family atmosphere close to Mount Snow. They are going to be opening a restaurant soon as well. The staff was very nice and professional and we met the owners as well, who were also very nice and shared some of their plans.
Stayed 2 nights in Jan 2023
Response from Sugar Maple Inn on 30 Jan 2023
Benjamin, Thank you for staying with us. We are so happy that you enjoyed your stay.