Le Grand Two Bedroom Apartment

Reviews of Sojourn Apartment Hotel - Riddiford

4.5 out of 5
Sojourn Apartment Hotel - Riddiford
22 Riddiford St, Wellington, Wellington

Reviews

9.4

Exceptional

Rating 10 - Excellent. 157 out of 206 reviews" "
Rating 8 - Good. 36 out of 206 reviews" "
Rating 6 - Okay. 7 out of 206 reviews" "
Rating 4 - Poor. 4 out of 206 reviews" "
Rating 2 - Terrible. 2 out of 206 reviews" "

9.8/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shuyu

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Sojourn Riddiford. The staff were very friendly and the room was clean. Only downside was it was a bit noisy at night as it is quite close to the hospital.
Stayed 3 nights in May 2024
Response from Ishaan on 21 May 2024
Hi Shuyu,Thank you for your feedback. We're delighted to hear you enjoyed your stay and appreciated our friendly staff and clean rooms. We apologize for the noise and appreciate your understanding regarding our location. I have updated your preference for a quiet room for you next visit. We hope to welcome you back soon for an even better experience.Best regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Dorothy

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I always love staying at Sojourn. The staff are friendly and accommodating. Thank you
Stayed 2 nights in May 2024
Response from Ishaan on 16 May 2024
Kia ora Dorothy,Thank you so much for your kind words! We truly appreciate your loyalty and are delighted that you enjoy staying with us. Your feedback encourages our team to keep up the good work. We look forward to welcoming you back to Sojourn soon!

8/10 Good

Shiree

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A good stay. Friendly and professional welcome, clean and comfortable room. Great location for hospital, Newtown and bus stop into CBD.
Stayed 2 nights in Apr 2024
Response from Ishaan on 1 May 2024
Kia ora Shiree,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay, found our team friendly and professional. Our location is indeed convenient for accessing the hospital, Newtown, and the CBD.We appreciate your feedback and look forward to welcoming you back in the future.Best regards,Ishaan Guest Experience Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely, new hotel with very friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Ishaan on 1 May 2024
Kia ora Stephen,Thank you so much for your kind review! We're delighted that you enjoyed your stay and appreciated our friendly team. We hope to welcome you back again soon!Best regards,Ishaan Guest Experience Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great communication. Very clean and tidy. A great all round experience.
Stayed 1 night in Apr 2024
Response from Ishaan on 22 Apr 2024
Kia ora Craig,Thank you for your kind words! We're delighted to hear that you appreciated our communication and the cleanliness of our property. It was our pleasure to provide you with a great experience, and we hope to welcome you back again soon!Best regards,Ishaan ShettyGuest Experience Manager

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an odd place, perhaps designed for people wanting to stay close to hospitalized friends/family (the hospital is across the road). The apartment was clean and neat, but cramped and lightless. The beds were comfortable, but I wouldn’t want to spend much time here. Breakfast was brought on a tray. It was nice with a range of items. Parking was limited and I had to download an app to get into the parking area which was awkward to access enough already being on a very busy street. Difficult to recommend unless you want to be close to the hospital.
Stayed 2 nights in Mar 2024
Response from Ishaan on 22 Apr 2024
Kia ora Mandy,Thank you for sharing your feedback. We appreciate your comments about our cleanliness and the comfort of our beds. We understand your concerns about space and lighting, and we apologize for any inconvenience this caused during your stay.Regarding parking, we apologize for the inconvenience of using the app for access. We are continually looking for ways to improve this process for our guests.We value your feedback and will take it into consideration to enhance our guest experience. Should your travels bring you back to the area, we hope to have the opportunity to provide you with a more enjoyable stay.Best regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location to hospital. Lovely place to stay.
Stayed 1 night in Apr 2024
Response from Ishaan on 17 Apr 2024
Wow Jeanne! Thanks for taking the time to share your feedback with us. It means so much when our guests share their experiences.I'm glad we were able to meet your expectations!Looking forward to welcoming you back to the hotel again soon.Kind Regards,Ishaan Shetty Guest Experience Manager

10/10 Excellent

Kishan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good but only noise was bit distrurbing at night from vehicles on road but i enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from Ishaan on 17 Apr 2024
Hi Kishan,Thank you for taking the time to review your stay with us. Your kind words and positive feedback has been well received and will be passed on to the team. Given our location, being opposite a regional hospital on a main street, there are some factors out of our control unfortunately. Your issue regarding the noise has been noted and we are looking into other alternative options for this.We are delighted that you chose to stay with us, and that we were able to make your stay so comfortable. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy. 4☆
Stayed 1 night in Apr 2024
Response from Paolo on 5 Apr 2024
Kia Ora Kevin! Thank you for your fantastic review - I am so happy to hear that the cleanliness and style of the rooms were to your liking. Regards Paolo Guest Experience Host

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great check in experience. Front desk agent really set a great first impression for us.
Stayed 1 night in Mar 2024
Response from Ishaan on 25 Mar 2024
Hi Rachel,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great check-in experience and that our front desk agent made such a positive impression on you. Providing excellent service and making our guests feel welcome is always our top priority. We hope to have the pleasure of welcoming you back to Sojourn Apartment Hotel soon! Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ishaan on 25 Mar 2024
Kia ora Kimberly,We really appreciate you taking the time out to share your experience with us. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

8/10 Good

Subramanian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service at front desk. Room felt a little small.
Stayed 1 night in Mar 2024
Response from Ishaan on 14 Mar 2024
Hi Subramanian,Thanks so much for sharing your experience with us. We are thrilled the great service at the front desk; our staff will definitely be happy to read what you wrote. I would recommend booking the Deluxe King Studio for your next visit, which will be much suitable for your requirements.We are delighted that you chose to stay with us and we look forward to welcoming you.Best regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I'm really glad I chose this hotel. Soon after booking I received a phone call asking if I'll require car parking, which I did, so they provided details on how to gain access. The staff were excellent and very friendly during check in and check out. Room was tidy and felt like it was brand new. Although the hotel is next to a busy road, I didn't hear any traffic noise. A great location being not far from the CBD, and close to a supermarket and eating places. Would definitely recommend to others, and I'd stay there again.
Stayed 1 night in Mar 2024
Response from Ishaan on 7 Mar 2024
Kia ora Mark,Thanks a bunch for sharing your awesome experience! We're thrilled to hear you enjoyed your stay, from the smooth check-in to the quiet, tidy room. We appreciate your recommendation and can't wait to welcome you back on your next visit! Best regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
We liked the very good service and the very clean room.
Stayed 4 nights in Feb 2024
Response from Ishaan on 4 Mar 2024
Kia ora Carol,We're thrilled that you enjoyed your stay with us. Your kind words mean the world to our team. Looking forward to welcoming you back for another fantastic stay! If you have any special requests next time, feel free to let us know. Safe Travels!Best regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really friendly staff and very helpful
Stayed 2 nights in Feb 2024
Response from Ishaan on 4 Mar 2024
Kia ora Vanessa,Thanks a bunch for the awesome review of Sojourn Apartment Hotel, Riddiford! We're delighted to know you had such a positive experience. Our team works hard to make every guest feel at home. Can't wait to host you again soon! If there's anything specific you loved about your stay, we'd love to hear more. Best regards,Ishaan Shetty Guest Experience Manager

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ishaan on 27 Feb 2024
Kia ora Margaret,We really appreciate you taking the time out to share your experience with us. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ishaan on 27 Feb 2024
Kia ora Rachel,Thank you so much for your kind words, guest. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for guests like you. We look forward to welcoming you to the hotel again in the future!Kind Regards,Ishaan Shetty Guest Experience Manager

10/10 Excellent

Gerard

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ishaan on 27 Feb 2024
Thanks for the awesome review, Gerard! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Kind Regards,Ishaan Shetty Guest Experience Manager

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Paolo on 11 Feb 2024
Thanks for the awesome review, Linda! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. RegardsPaoloGuest Experience Host

10/10 Excellent

Zohar

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Paolo on 2 Feb 2024
Thanks for the awesome review, Zohar! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Kind Regards,PaoloGuest Experience Host

8/10 Good

Gerard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paolo on 2 Feb 2024
Kia Ora Gerard, We’d just like to thank you for taking the time to write this review. Your detailed feedback has been received well. We’re a small, family run new business and every bit of feedback like this does so much to help us out!We hope that we will be able to welcome you back to the hotel in the near future. RegardsPaoloGuest Experience Host

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming and helpful staff
Stayed 1 night in Jan 2024
Response from Paolo on 2 Feb 2024
Kia Ora Frank, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. Regards,PaoloGuest Experience Host

10/10 Excellent

YANG

Travelled with family
Liked: Cleanliness, room comfort
exerllent hotel
overall this hotel is exerllent. but due to carpet washing, it us a bit of damp. the the heater and air condition help. the hotel is nearly new and will choose it next time.
Stayed 2 nights in Jan 2024
Response from Paolo on 2 Feb 2024
Kia Ora Yang, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your time with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. RegardsPaoloGuest Experience Host

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for travel to the airport, zoo and outside Wellington beaches, and Weta tour location. Quite a far walk to the downtown waterfront. Best to take the bus or uber. Its Right on a very busy street across from the hospital, but quiet at night. Just tricky to access the parking if you have a car Great staff...kitchen well equiped. The beds very comfortable.
Stayed 2 nights in Jan 2024
Response from Paolo on 2 Feb 2024
Kia Ora Monica,We’d just like to thank you for taking the time to write such a detailed and positive review. Your feedback means a lot to us and lets us know we’re on the right track!We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards,PaoloGuest Experience Host

10/10 Excellent

MIYAKO

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Ishaan on 26 Dec 2023
Hi Miyako,We’d just like to thank you for taking the time to write this review. Your detailed feedback has been received well. We’re a small, family run new business and every bit of feedback like this does so much to help us out!You are welcome back at our hotel anytime! Take care until then.Kind Regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Karen

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Ishaan on 25 Dec 2023
Kia ora Karen,We appreciate you taking the time to share your experience with us. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

2/10 Terrible

Johanna

Stayed 1 night in Dec 2023
Response from Ishaan on 2 Jan 2024
Hi Johanna,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you could provide us with more detail, we can look into ensuring this type of feedback is not received in the future.Best regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

SEAH

Stayed 3 nights in Dec 2023
Response from Ishaan on 14 Dec 2023
Kia ora Poh Yeen,Kia Ora Lindsey,We really appreciate you taking the time out to share your experience with us. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Ishaan on 22 Nov 2023
Hi Shirley,We really appreciate you taking the time out to share your experience with us. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
easy location for what were needed and staff friendly and pleasant very clean and tidy
Stayed 2 nights in Nov 2023
Response from Ishaan on 22 Nov 2023
Hi Patricia,Thank you so much for your kind words, guest. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for guests like you. We look forward to welcoming you to the hotel again in the future!Kind Regards,Ishaan Shetty Guest Experience Manager

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in Nov 2023
Response from Ishaan on 21 Nov 2023
Kia ora Todd, We're thrilled to hear that you had such a great experience at Sojourn Apartment Hotel. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super helpful staff Clean and tidy room
Stayed 1 night in Nov 2023
Response from Ishaan on 17 Nov 2023
Kia ora Kellie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff super helpful and that your room met your expectations in terms of cleanliness and tidiness. Your satisfaction is our priority, and we appreciate your kind words.We look forward to welcoming you back to Sojourn in the future!Best regards,Ishaan ShettyGuest Experience Manager

8/10 Good

Dale

Liked: Cleanliness, room comfort
We enjoyed our stay at the Sojourn Riddiford.
The bed was very comfortable. The room was of newer decor and very nice. There was a Keurig and also a microwave that didn't appear to work. The check-in was fine once we settled the confusion of traveling with another couple. The area seemed a little rough after dark but we found a nice place to eat in the morning in the shops nearby.
Stayed 1 night in Oct 2023
Response from Ishaan on 7 Nov 2023
Kia ora Dale,Thank you for choosing to stay at Sojourn Riddiford and for sharing your feedback. We're delighted to hear that you enjoyed our comfortable beds and the new decor in the room.We apologize for any inconvenience you experienced with the microwave and the initial confusion during check-in. Your feedback helps us improve our services. We're glad you found a nice place to eat nearby in the morning.We appreciate your review and hope to welcome you back in the future.Warm regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Jane

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We would stay here again. Very handy to Wellington Hospital which is straight across the road. The bus service stops right outside. Safe car parking at the back of the building. The staff are absolutely delightful, helpful and very friendly. The rooms are spotless. Everything we required was there. I would highly recommend.
Stayed 2 nights in Oct 2023
Response from Ishaan on 26 Oct 2023
Kia ora Jane,Thanks for leaving such a positive review! It's awesome to hear that you had a great stay with us. Being close to Wellington Hospital and having the bus stop right outside is definitely a plus. Our team is thrilled to be called "absolutely delightful" – they love helping out and being friendly. We're all about clean rooms and having everything you need. Thanks for the recommendation, and we look forward to welcoming you back! Best regards,IshaanGuest Experience Manager

10/10 Excellent

Kishore

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ishaan on 17 Oct 2023
Hi Kishore,It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback.We hope you'll come and see us again soon!Best regards,Ishaan ShettyGuest Experience Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly & professional staff make you feel welcome. Nice quiet location
Stayed 4 nights in Oct 2023
Response from Paolo on 14 Oct 2023
Kia Ora Michael,We really appreciate you taking the time to share your experience with us. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, PaoloGuest Experience Host

10/10 Excellent

Pat

Liked: Cleanliness, property conditions & facilities
The staff was every helpful
Stayed 1 night in Sep 2023
Response from Paolo on 14 Oct 2023
Kia Ora Pat,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.Kind Regards, PaoloGuest Experience Host

10/10 Excellent

Carole

Travelled with partner
Liked: Amenities
There was a problem with the room when we checked in, which was immediately solved by Leony the receptionist who offered us the choice of two alternative rooms - no hassle and full of apologies. That’s what I call customer service!
Stayed 2 nights in Sep 2023
Response from Paolo on 14 Oct 2023
Kia Ora Carole,Thanks for your kind words about Leony, she remembers your visit and is looking forward to seeing you again soon! We’re very grateful for customers like you and hope you stick with us for years to come!Thanks again!PaoloGuest Experience Host

10/10 Excellent

Leanne

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The hospital was straight across the road, which was perfect for us. Not noisy either.
Stayed 2 nights in Sep 2023
Response from Paolo on 14 Oct 2023
Kia Ora LeanneThank you for your fantastic review - I am so happy to hear that we met your expectations. Our location is certainly a convenience. Being so close to the hospital gives our guests more precious time to spend with their loved ones - and also takes away the hassle of Wellington traffic.Thank you for choosing us and I hope that we can welcome you back to the hotel in the near future.Kind regards,PaoloGuest Experience Host

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean and tidy unit. Will be back again
Stayed 1 night in Sep 2023
Response from Ishaan on 15 Sept 2023
Kia ora Linda,Thank you for your fantastic review - I am so happy to hear that we met your expectations. Thank you for choosing us and I hope that we can welcome you back to the hotel in the near future.Kind regards,Ishaan ShettyGuest Experience Manager

8/10 Good

Joy

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was cosy and well equipped. Staff were eager to help and friendly. The closeness to the hospital what just what we needed. Thank you for all your help.
Stayed 7 nights in Sep 2023
Response from Ishaan on 11 Sept 2023
Kia Ora Joy,Thank you for your fantastic review - I am so happy to hear that we met your expectations. Our location is certainly a convenience. Being so close to the hospital gives our guests more precious time to spend with their loved ones - and also takes away the hassle of Wellington traffic.Thank you for choosing us and I hope that we can welcome you back to the hotel in the near future.Kind regards,Ishaan ShettyGuest Experience Manager

8/10 Good

LCoralee

Travelled with group
Liked: Cleanliness, room comfort
Good Accommodations, but don't get a street unit
We were very happy to find these accommodations at the last minute, as our previous reserved accommodations were sorely lacking on many aspects and we felt unsafe there. The only draw-back to getting the last unit was that is was on the street. As a result, there were times late at night that discussions on the street were loud and clear, as well as, the gate to the complex opened/closed at our unit.
Stayed 3 nights in Aug 2023
Response from Ishaan on 4 Sept 2023
Kia ora Denis,Thank you for taking the time to leave a review of your recent stay at Sojourn Apartment Hotel, Riddiford. We are delighted to hear that you found our accommodations at the last minute and that we could provide you with a safer and more comfortable environment than your previous accommodation.We apologize for any inconvenience you experienced due to street noise and the gate to the complex near your unit. Our team always strives to make our guests' stay as enjoyable as possible, and we appreciate your feedback, which helps us identify areas for improvement.If you decide to stay with us again in the future, please don't hesitate to reach out directly to our hotel through phone, email, or our website to discuss your preferences and room location. We'll do our best to accommodate your requests and ensure you have a peaceful and pleasant stay.Thank you for choosing Sojourn Apartment Hotel, and we look forward to welcoming you back in the future.Best regards,Ishaan ShettyGuest Experience Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The property was good for our needs. However when we arrived the beds were not arranged as requested. I made an international phone call to the property when they left me a message at home asking for the bed configuration. They were willing to change it the next morning because they couldn’t do it that evening because of our late arrival. We just used it the way it was due to only staying one more night.
Stayed 2 nights in Aug 2023
Response from Ishaan on 16 Aug 2023
Dear Donna,Thank you for taking the time to share your feedback regarding your recent stay at our property. We're glad to hear that the property met your needs, and we apologize for any inconvenience you experienced with the bed arrangement.We're sorry that the beds were not arranged as requested upon your arrival. We understand the importance of a comfortable stay, and we sincerely apologize for any inconvenience this may have caused. We appreciate your patience and understanding in allowing us to address this issue the next morning, even though it couldn't be resolved on the evening of your late arrival.Your feedback is valuable to us, and we will use it to improve our services and ensure that such issues are minimized in the future. We hope that you'll consider staying with us again in the future, so we have the opportunity to provide you with an even better experience.Best regards,Ishaan ShettyGuest Experience ManagerSojourn Apartment Hotel, Riddiford

10/10 Excellent

therese

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Ishaan on 14 Aug 2023
Kia ora Therese,We really appreciate you taking the time out to share your experience with us. It's feedback like yours that reminds us why we do what we do.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Chinmay

Stayed 3 nights in Aug 2023
Response from Ishaan on 14 Aug 2023
Thank you so much for your kind words, Chinmay. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for guests like you. We look forward to welcoming you to the hotel again in the future!Kind Regards,Ishaan Shetty Guest Experience Manager

10/10 Excellent

Win

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great, and the staff was very friendly and responsive. I appreciated that some parking was available during our stay.
Stayed 5 nights in Jul 2023
Response from Saurabh Doshi on 10 Aug 2023
Thank you for taking the time to review your stay with us. Your kind words and positive feedback has been well received and will be passed on to the team.We are delighted that you chose to stay with us, and that we were able to make your stay so comfortable. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards,

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, room comfort
Very nice stay for 4 people
They were able to accomodate an early check in. They were very responsive with e-mails when I had questions about early check in and parking. The room was clean and spacious for 4 people. it was a quick 1 night stay so I didn't explore the property. My room was on the first floor and the ceilings are low in our apartment so that particular room is not ideal for a tall person. I was afraid we would hear parking lot noise or noise from people above us be we did not at all.
Stayed 1 night in Jul 2023
Response from Ishaan on 8 Aug 2023
Kia ora Christine,We're thrilled to hear that you had such a great experience at Sojourn Apartment Hotel. It's feedback like yours that reminds us why we do what we do.We are delighted that you chose to stay with us.We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Megan

Stayed 2 nights in Jul 2023
Response from Ishaan on 24 Aug 2023
Kia ora Megan,We really appreciate you taking the time to share your experience with us. It's feedback like yours that reminds us why we do what we do. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Ishaan Shetty Guest Experience Manager

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All staff super friendly, easy secure parking and close to supermarket and variety of eateries.
Stayed 3 nights in Jul 2023
Response from Ishaan on 8 Aug 2023
Kia ora Tracey,Thank you for your fantastic review. We pride ourselves on the quality of our hotel and the services we offer to our guests. Your kind words will be passed on to the team!It was an absolute pleasure having you stay with us and we are grateful for the positive feedback.We look forward to welcoming you back in the future.Kind RegardsIshaan ShettyGuest Experience Manager

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect for someone going into Wellington hospital. Room was facing main road and very noisy with helicopters, ambulance sirens and traffic. Not much sleep. Secure parking for vehicle at xtra cost. Room very clean, tidy and small.
Stayed 2 nights in Jun 2023
Response from Ishaan on 13 Jul 2023
Kia ora Daniel, Thank you for taking the time to review your stay with us. Your feedback is important to us and I sincerely apologize if you were inconvenienced at all during your stay. This is certainly not our intention. Given our location, being opposite a regional hospital on a main street, there are some factors out of our control unfortunately. Your issue regarding the noise has been noted and we are looking into other alternative options for this. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I can assure you that each issue has been noted and will be reviewed with the relevant departments accordingly. We are delighted that you chose to stay with us and we hope that we will be able to welcome you back to the hotel in the near future. Best regards, Ishaan Shetty Guest Experience Manager