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"Good condition work was being done but professionally gated off "

"The hotel was very not clean at all. The walls in the hallways and carpets all had stains. When I entered the room there was a bad odor, big holes from chipped paint in the bathroom, the toilet still had a ring on the inside, and the shower had dried on shampoo still from previous guests. There were black spots on the bed and I didn’t even dare to see what the spots were. The office chair in the room "

"Fantastic stay!"

"It was a comfortable and clean room. Needs updating. Lots of wear. Very expensive for what is provided. "

"Communication is at its lowest from everyone "

"Spotless room and spa "

"We needed to switch rooms because at first we saw ants in the room. Then when we pulled back the sheet there was a bed bug or tick on the sheets. The front desk immediately switch our room. The 2nd room’s bathtub/shower wasn’t 100% cleaned. There was a dirty facecloth hanging on the shower curtain & short black hair on the shower wall. There was also someone’s shorts on the shelf in the closet. When we went to check out the next morning the staff was very kind. The head of household was also there & I explained that our first room had ants & they said they were going to take care of it. I told him the 2nd room seemed to have clean sheets & towels but it seemed like the bathroom wasn’t finished getting cleaned. We usually stay at Holiday Inn Express but was disappointed in the Norwich CT hotel. We purposefully book with Holiday Inn express because of the indoor pool, but the pool was also out of order that weekend. "

"No complaints "

"Nice and clean! "