Waterville Holidays from NZ$3,328

Overall terrible experience. Beautiful design that is ruined by poor customer service. For five days we threw money away for an overall disappointing experience. Each day of our trip we were faced with a new challenge: wrong room given at check-in, hotel cabana rental website outdated, pool bar with lack of ingredients to make a basic cocktail, concierge provides wrong property information, amenities in room broken, cable tv out and items not refilled by housekeeping. Only one manager that I spoke with was helpful and understanding. He was kind to refund the resort fees. Sadly, the hold on my credit card still is present well beyond the 10 business days. The fight continues..and my love of the Hilton brand destroyed.

Great spot for central manhattan / Times Square. Well maintained hotel with good sized rooms.

This is a clean room but a very old hotel. Bed was very old air-conditioning was cool but very loud as it was a window unit.

The room was wonderful, would be excited to stay there again.

Our room was not ready until 3:15pm, 15 minutes past the contractual check-in time. We had arrived at 9am and requested for to check in early if possible because of evening commitments. I understand it's a busy hotel, but to not be allowed to check in until 15 minutes after the guaranteed time is pathetic. I called at 12pm and they said the room would be ready soon. It was not. No apologies were given. Our AC vent was also clicking on/off all night making it difficult to sleep. The walls are paper thin and you can hear everything right outside your room. This hotel markets itself up to appear luxurious in the lobby and outside, but once you're in your room it is miserable. $6 for a drip coffee in the morning. Avoid at all costs. You are better off anywhere else.