Waterloo Hotels, Baltimore

"The hotel is decent "

"My family and I stayed for 2 nights from May 4th to May 6th. Very disappointed with our stayed. The main reason was because when I let the front desk lady know that our toilet was clogged, she was just texting on the phone and didnt even look at me. I keep telling her what our room number was to make sure, but she still keep looking at her phone texting. My wife asked if she heard what the room number was and she replied " yes loud and clear ". This was around 11:30 am. When we came back at 10pm from visiting DC and walking around in the heat all day, the toilet is still clogged the same way we left it. I went down to the front desk again to explain the issue. The new front desk lady said unfortunately no maintenance person is available at night. She offer me the plunger or move to another room with two beds. We have 12 luggage and a newborn and after a long day walk a new room would be another headache so I ended up having to unclogged it myself. If you have extra $20 to spare, I recommend helping yourself by booking another hotel. They are at leave 3 hotels around that area. I booked a luxury king, but it looks like a normal Hampton Inn King bed room, but with more odors and old furniture."

"Room was terrific! Left too early for breakfast. "

"Staff was amazing "

"Hotel was easily located and in the center of Inner Harbor- walking distance to restaurants, CFG Arena, and local entertainment. The common areas of the hotel were clean. The room was mediocre. It had no fridge or couch in a king room, a huge disappointment. The window was very small and there was barely any lighting- it felt like a college dorm room. Did not feel it was appropriately advertised online."

"Sauna was perfect"

"Staff was friendly and efficient. The room was spacious and clean. Would stay again. "

"Beautiful hotel with lovely staff members and a welcoming atmosphere."

"The hotel is in a prime location at the Inner Harbor in Baltimore, MD. The price is also very reasonable given the location. Was pleasantly surprised with my standard King room - tall ceilings and faux balcony that permitted opening of the balcony doors for fresh air. I would rate this stay higher if it wasn't for the lobby music that was playing late into the night, past midnight, that could be heard from the 3rd floor. The hotel layout has an inner, covered lobby space in the middle and all the rooms are at the perimeter. So, the lobby music can be heard throughout the hotel. Ironically, there was no music playing that loudly when I checked out at 9am the next day. Please, consider lowering the volume past 10pm so guests can sleep more comfortably. Thanks."