Holiday Homes in Waterloo

"Hotel is very dated and worn. Elevators were dirty and only one worked…. Very slow. Ice machine on 4th floor not working. Check in and checkout easy and friendly staff."

"Never had housekeeping during our four day stay"

"View from room was beautiful. Dinner at sand bar was good. Trivia night was very fun. Thank you for a great staycation. "

"Staff was efficient, friendly, and most helpful. They went above and beyond in securing a refund from expedia when we had a family emergency, as we had to leave a day early. The breakfast was excellent as well."

"When we checked in the front desk was nice. Our room was NOT there were stains on everything, the bathroom was disgustingly discolored and gross. The whole room reeked like cigarettes despite it supposedly being non smoking. They did change our room and it was much better but the ick factor had already hit us pretty hard. I don’t think it would have felt so gross if we had never seen that first room. The front desk at check out was not personable but it was “fine”. We went in 2019 and it was much better back then. Probably won’t stay there again. Disappointed because having been in the past I expected better."

"Parking was ok. The longest time ever to check in!"

"Tata welcomed us and checked us in at 1 a.m., late, late arrival due to plane delay. Before that, David was incredibly helpful because of the delay. I felt welcomed from the first step into the hotel. There was a chandelier in my room!"

"Great staffing with plenty of parking even as I had a UHaul I needed to keep there for over a week."

"Terrible customer service. Was not recognized as a member. Wouldn’t add my rewards number. We requested a roll away bed ahead of time. Was told they didn’t have it on reservation. Only one staff member was working. Was very rude and disrespectful to us. Wouldn’t let us speak to his manager. Told us they didn’t have any roll away beds which is the only reason we stayed there since we are a family of 5. As a loyalty member I would stick with Hilton after this experience. We couldn’t get pillows or anything from the front desk. No one would answer. Would like a REFUND!!!!!"