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Reviews of Waterbury Motel

2 out of 5
Waterbury Motel
428 West Main Street, Waterbury, CT

Reviews

3.6
Rating 10 - Excellent. 4 out of 105 reviews" "
Rating 8 - Good. 12 out of 105 reviews" "
Rating 6 - Okay. 8 out of 105 reviews" "
Rating 4 - Poor. 15 out of 105 reviews" "
Rating 2 - Terrible. 66 out of 105 reviews" "

3.4/10

Cleanliness

4.8/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shannon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel safe at all staying here. We saw several strung out people and a dude wearing a full face mask walking around the parking lot in warm weather.. left without checking in and stayed somewhere else.
Stayed 1 night in Apr 2024

2/10 Terrible

Angelies

Stayed 1 night in Apr 2024

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only word I could use to describe this property is disgusting. There were homeless people sleeping on the floor in the second floor hallway. They are also not honest as far as their rates
Stayed 1 night in Dec 2023

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

J

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is really dirty and not maintained. Room was filthy from floor to walls. Bed sheets were itchy. Place had no heater and was really cold. Had to leave after a couple days of hours of waiting for service. Got told they bring a portable heater not never came. Place feels unsafe with the crowd of ppl coming in and out. Not recommended to anyone.
Stayed 1 night in Nov 2023

8/10 Good

Arrianna

Stayed 1 night in Oct 2023

2/10 Terrible

Gurukaran

Disliked: Cleanliness, staff & service, property conditions & facilities
-1 Star would be there I would have provided it for sure
Stayed 1 night in Oct 2023

2/10 Terrible

Lance

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the Front Desk Clerk's fault.
Not the front desk clerk's fault. I booked an overnight room to stop 1/2 way on a long trip and when I got there the lady took one look at me and said, "We don't have any non-smoking rooms." Best to go find another hotel unless you want to be in a smoking room.
Stayed 1 night in Oct 2023

2/10 Terrible

joseph

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not clean not safe not friendly
Stayed 2 nights in Oct 2023

4/10 Poor

Andrew Van

Travelled with partner
Disliked: Amenities, property conditions & facilities
The two star rating on this property is very generous. The property is aged and in poor condition. The environment is dodgy to say the least. Lots of people milling around with nowhere to be. However, the water was hot and the pressure was good, and peculiarly the lavatory tissue was very good quality if that is important for you. The police removing a decesaed person two rooms down from us in the morning was a little off-putting, but not entirely surprising. You have been warned.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It needs to be 40$ or 50 night to stay
Stayed 1 night in Sep 2023

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Seychelle, Newark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Amber

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A decent stay for what it was , a motel.
Stayed 1 night in Sep 2023

2/10 Terrible

Frankly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If there was a negative rating we'd pay to give it! The hotel was a rat hole. I can't fathom the rationale behind Expedia putting their name and reputation behind such a mess. The room was dirty, smelly and the walls seemed to have vomit splattered all over. The bed sheets, rags and towels were all dirty. There was even faeces on the carpet outside the hallway. Being tired and trying to somehow find the mental space to deal with this horror, we requested a change of sheets and was told they didn't have any clean bedding available. That was the final straw. We immediately checked out, not even spending an hour in the place and subsequently requested a refund. This is by far the worst experience we've ever had regarding a booked hotel room. Expedia can kiss our business goodbye as we'll never use them again. Now they seem to be stone-walling our refund! Moreover I had to re-edit this post numerous times. Though it's obvious this kind of vetting escaped the room they rented us, let's see if this re-edit passes Expedia's smell-test.
Stayed 5 nights in Sep 2023

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst motel ever
The room was dirty. The bedding was stained with cigarette burns. The wall had wires hanging out of it. There was no shower curtain in the shower. The refrigerator didnt work. There was no trashcan in the room. The air conditioner only cooled the room a little. I was there for five days and no one came to clean the room the entire time. I requested clean towels and no one ever brought them. I had no other options because of cost so i was stuck there for five days but i will never stay there again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Tafari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice they let u check in easy the the best part and early room to rest better over its good.
Stayed 1 night in Sep 2023

8/10 Good

Steven

Liked: Staff & service, amenities
Easy check in and out i like it for money its cool.
Stayed 1 night in Aug 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a total dump, my room was not vacuumed or cleaned. The bed had used sheets and were stained and nasty. The comforter had sticky stuff and burn holes all over. The towels in the bathroom were still wet from the last people who stayed in that room. Never ever go here, I will never go back to that dump. It needs to be condemned.
Stayed 1 night in Aug 2023

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay AWAY!
No towels in the room . It was a hole in the wall motel. Weird people hanging around. Found the top of my car open. Lucky I remembered to take everything out. Someone kept knocking on my door all night. This was a terrible hotel. Beds are old, bathroom looked like something on scared straight. Never again!
Stayed 3 nights in Jul 2023

2/10 Terrible

Nelson

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in bad conditions. Not gonna even stay just gonna take the loss on the money
Stayed 1 night in Jul 2023

2/10 Terrible

Zatanna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I want my money back they had bed bugs and i did not stay in there at all i have videos of them and the motel refused to give me. A refund
Stayed 4 nights in Jul 2023

2/10 Terrible

Nelly _

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything about it is just!!
Stayed 1 night in Apr 2023

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place
Stayed 1 night in Mar 2023

2/10 Terrible

Thiago

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and area full of drugged and people. Room was without cleaning.. dirty .. dirty.. dirty... it say no smoking place.. people smoke in the reception room.. if we call reception... will not come back.
Stayed 1 night in Feb 2023

2/10 Terrible

Maritza

Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

4/10 Poor

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nasty place I have ever seen
Stayed 1 night in Dec 2022

2/10 Terrible

William

Stayed 1 night in Nov 2022

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have known I’d get what I paid for
Stayed 1 night in Nov 2022

2/10 Terrible

Diana

Disliked: Staff & service, amenities, property conditions & facilities
Most disgusting hotel I ever been to the room was filled with ciggerate burns all over the room bed sheets table walls headboard. Don't ever waste ur Money going there!!!!
Stayed 1 night in Nov 2022

2/10 Terrible

Yaakov, Monsey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Nov 2022

2/10 Terrible

Edwin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad place to stay rooms smell very bad and no service on towel service very very low end Motel
Stayed 5 nights in Sep 2022

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
It's filthy and does not feel safe. There was no deadbolt on my door, just a pushbutton lock. The bathroom door had been removed from the hinges. The area was sketchy at best - lots of people begging for money, empty alcohol bottles on the sidewalk. Worst of all, when I woke up the next morning, I saw two very much alive bedbugs on the sheets. I was hoping they were some other kind of bug, but after checking Google Images and a couple of pest control sites, they were DEFINITELY bedbugs.
Stayed 1 night in Sep 2022

2/10 Terrible

Zulawski

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a disgrace it should be shut down
The place is filthy from the inside out it looks like the room was not kept it did not care bad customer service it looks like a Tap House the pictures that on the site that's a lie bedroom filthy bathroom filthy the place should be shut down
Stayed 1 night in Aug 2022

2/10 Terrible

ANGELA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN!
WE GOT THERE CHECKED IN, WENT TO THE STORE CAME BACK AND THEY RENTED OUR ROOM TO SOMEONE ELSE, THEN GAVE US ANOTHER ROOM WITH A BROKEN DOWN BED, CIG HOLES EVERYWHERE, AND FLY'S LIKE THERE WAS SOMETHING DEAD INSIDE, NEVER AGAIN, THE GIRL AT FRONT DESK WAS VERY NASTY ABOUT IT, THEY NEED TO CLOSE THIS PLACE DOWN, FILTY!!!!
Stayed 1 night in Jul 2022

2/10 Terrible

Thomas

Stayed 2 nights in Jun 2022

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash in room , no soap just a wrapper for soap. Talked to front desk … they didn’t care . Stay away
Stayed 1 night in Jul 2022

2/10 Terrible

oscar

Stayed 2 nights in Jul 2022

2/10 Terrible

Harry

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Henry

Stayed 1 night in Jun 2022

2/10 Terrible

manuel

Travelled with partner
Dirty
Stayed 1 night in May 2022

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Gladys

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

hadassah

Stayed 5 nights in Mar 2022

6/10 Okay

William

Disliked: Cleanliness, property conditions & facilities
Big apple
Its never great when you find drug paraphernalia on the ground but it did the job for a low price. Condition of room was rough around the edges to say the least & very outdated.
Stayed 1 night in Dec 2021

2/10 Terrible

Matthew

Stayed 1 night in Oct 2021

4/10 Poor

Olivier

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Spends a little more money and stay somewhere else. This is a third world motel. Staff tried their best to accommodate, but they can’t change much to the facts
Stayed 1 night in Oct 2021