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Reviews of Stay With Kay Pentagon City

Stay With Kay Pentagon City
1407 S Fern St, Arlington, VA

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

7.2/10

Cleanliness

6.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Booking the property was easy. The check in prpcess not so much, the person that "texts" you all the information about check in lacks customer service. The texts were extremely rude and when i spoke to him.kn the phone he was also ride. The cusyomer service number for Stay at Kay was helpful and the people i talked to there were very kind. The locatuon of the property was great, the condtion was not as great. The apartment could use a good cleaning, the carpets were dirty and there were areas of the rugs tjat were tattered. The couch in the living room had cheetos in the cushions. The couch in the spare bedroom was stained. The apartment was however spacious and did have a fully functioning kitchen which was a plus since we had 8 people to feed. Overall I would stay again in that location but the text check in and communication, not ideal for me and the customer service of the check in person would need to be reevaluated.
Stayed 2 nights in May 2019

8/10 Good

Randall

Liked: Cleanliness, room comfort
Nice stay but . . .
Very nice location, Whole Foods, Starbucks, eateries nearby. Beds were very comfortable but 2 of 4 dining chairs were broken, 3rd was very stained, kitchen was lacking adequate cookware and coffee maker was broken. Apartment itself was nice and clean. Washer/Dryer is definite bonus. Heads up though - Parking is available in garage for extra fee which is highly recommended.
Stayed 3 nights in Apr 2019
Response from Doug on 6 May 2019
Thanks Randall. Last guest was a bit of a handful and broke the chairs. Will make sure to repoace.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was easy to find and easy to get back to Washington from!
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful apartment close to metro. Highly recommend
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

It was a great apartment in an extremely convenient location; close to metro, Whole Foods on first floor, and coffee next door.
Stayed 2 nights in Nov 2018

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great Rooms, Great Price!
Stay with Kay - Pentagon City was fantastic! The location was perfect, right in the heart of Pentagon City near the metro, Whole Foods Store, Costco, Great Restaurants, Arlington and Downtown Washington DC. Definitely the best bang for your buck in the area! The rooms were quite comfortable. Plenty of space for 5 adults. The beds were very comfortable and there's a full kitchen, washer/dryer, and balcony. The only adjustments that would have made our stay better...wine glasses and a bottle opener. Also - some extra rolls of toilet paper in the bathroom would be greatly appreciated.
Stayed 3 nights in Oct 2018

2/10 Terrible

joe, kingsport TN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad services, never ever recommend to anyone.
The worse experience I ever had with this landlord. A family of 9 with 5 kids driving 10 hours to this place then they said they have dont have any place available even I already book reservations couple weeks before with confirmation and everything. Be careful with this place, I am not recommended to anyone about this place, it may and will ruin your vacation.
Stayed 2 nights in Jun 2018
Response from Kevin on 4 Jul 2018
This persons credit card was declined and never responded to numerous attempts for us to contact him to get new information. then when he showed up without contact we offered him a great deal on an alternative property.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go there
They unilaterally canceled the reservation for a reason that I didn't have cell phone in USA just two hours before check-in on the day of travel. I spent a lot of times to find another hotels in the road with my family after having 14 hours airplane travel. It was the worst experience ever in my life.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Kevin on 22 May 2018
Thanks!