2/10 Terrible
keith
24 May 2024
Disliked: Staff & service
The hotel cancelled our reservation. They claimed that there was unexpected maintenance that needed to be performed. They said that I was selected for cancellation because I booked through a third party (Expedia). They kicked me out and my parents. They didn’t provide help finding another room and directed me to Expedia. I had also booked my parents in an additional room. My sister I law and her friends were in additional rooms.
It was Sonesta that cancelled reservations for me and my parents. Why would they not prioritize helping us find accommodations?
Absolute fail for Sonesta customer support.