Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of Omni Shoreham Hotel

4 out of 5
Omni Shoreham Hotel
2500 Calvert St Nw, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 757 out of 1258 reviews" "
Rating 8 - Good. 247 out of 1258 reviews" "
Rating 6 - Okay. 115 out of 1258 reviews" "
Rating 4 - Poor. 65 out of 1258 reviews" "
Rating 2 - Terrible. 74 out of 1258 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 25 Apr 2024
Dear Nancy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alton BaileyGuest Relations Manager

10/10 Excellent

Nichola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful experience for my friend and I. Annett and Qazi in dining were wonderful and VERY welcoming. Crystal at the front desk was amazing, her welcome smiling and how she treated us when we arrived was profound. DEBORAH at the front desk had too much ATTITUDE for our liking when we went to pick up our new keys, she was a BIG turn off. Other than her our overall experience was amazing. Would definitely return and recommend this resort.
Stayed 1 night in Apr 2024
Response from Alton Bailey- Guest Relations Manager on 22 Apr 2024
Hello Mary,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business and most importantly, thank you for sharing your kind words to the public. We look forward to seeing you soon. Kindest Regards

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Love the beds and linens. Great sleep!
Stayed 1 night in Mar 2024
Response from Alton Bailey- Guest Relations Manager on 22 Apr 2024
Hello Francis,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business. Most importantly, thank you for sharing your kind words to the public. we look forward to having you with us soon again. Kindest Regards

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from deborah on 23 Apr 2024
Dear Mr. Nicholas we are happy you enjoyed your stay here with us and we are looking forward to your return.

6/10 Okay

Susan

Business traveller
Liked: Cleanliness, property conditions & facilities
The beds were not comfortable and the sheets were like paper and made crinkle sounds every time you moved.. pillows hard
Stayed 1 night in Apr 2024
Response from Valrie on 22 Apr 2024
Good evening Susan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. I am so sorry your stay was not ideal. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Clean and beautiful pool fun for the family.
Stayed 2 nights in Apr 2024
Response from Valrie on 20 Apr 2024
Good evening Sheila,Thank you so much for your graet review. It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

6/10 Okay

Lesley

Stayed 4 nights in Apr 2024
Response from Sherry on 21 Apr 2024
Dear LesleyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

4/10 Poor

Louise

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The first room they gave me reeked like dirty diapers and stale urine, and the bed didn’t look clean. The pillows were askew, etc. This was on the west side of the building. The button to call the front desk was broken and dialing 0 didn’t work (apparently the number is 12 or 14, go figure?) — so I walked a good distance back to lobby. When I asked to switch, they gave me an “upgrade” which was the same size/kind of room just 2 floors up. They also gave me a 1 free drink ticket. Felt a little cheap, not a real accommodation or show of service. Housekeeping also came and knocked loudly at 730AM! Yikes. On the plus side there was complimentary afternoon lemonade in the lobby, which was pretty good. Overall the hotel looks deteriorated, old, sad, stuffy. It was great 10-15 years ago but hasn’t been kept up well. A friend recommended the woodley inn b&b so perhaps will try that next time in the neighborhood.
Stayed 1 night in Apr 2024
Response from sophie on 18 Apr 2024
Thank you, Louise, for your review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

6/10 Okay

Gopinath

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell
Stayed 2 nights in Apr 2024
Response from sophie on 18 Apr 2024
Dear Gopinath,Your business is very important to us, and we value your feedback. Please accept our apologies regarding the inconvenience cause by a smell. We hope that you will give us a chance to redeem ourselves by staying with us again. Sincerely,

8/10 Good

Miracle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sophie on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. We hope to see you again soon.

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained, old Hotel. Wonderful amenities and beautiful surrounding. Thoroughly enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Michael on 16 Apr 2024
Hello Robert,Thank you for your kind words, we are glad you enjoyed your stay with us.Hope to see you again soon,

8/10 Good

Jelani

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! Only thing is the valets were a bit late getting our car but nothing crazy. Remember there is a $100 hold on your stay when you check in. And $55 of it is taken by parking. So not a huge con but take it into consideration
Stayed 1 night in Apr 2024
Response from Valrie on 15 Apr 2024
Good evening Jelani,Thank you for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Robert, Old Bridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations, beautiful garden, friendly staff and walking distance to nearby restaurants.
Stayed 2 nights in Apr 2024
Response from Valrie on 15 Apr 2024
Good evening Robert,Thank you for your great review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what hotels used to be like. Everything is clean and well taken care of, and the staff is professional but friendly. I will return.
Stayed 2 nights in Mar 2024
Response from Valrie on 13 Apr 2024
Good evening Thomas,Thank you for your exceptional review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 11 Apr 2024
Hello Dannielle,Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.Hope to see you again soon.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a nice neighbourhood, very close to the metro and multiple restaurants. Regret that we only stayed for one night.
Stayed 1 night in Apr 2024
Response from Sherry Qureshi on 13 Apr 2024
Ms. Natalia we are so happy that you enjoyed your stay with us, we are looking forward to seeing you again.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Price and convenience to Metro and Zoo were the main drawing points Pros: convenience to the Metro; Zoo within walking distance; price (compared to hotels around the mall); plenty of space in the room (family of 4); onsite cafe for quick breakfast; variety of restaurants within walking distance; pool was heated (kids were fine but too cold for me); safe location; friendly staff Cons: in some areas, you can definitely tell the age of the building; $55 for parking; I wouldn't call the sheets terribly soft; drawback of being far away from sites if you needed to grab something (or change because of sudden rainstorm)
Stayed 5 nights in Mar 2024
Response from Valrie on 6 Apr 2024
Good day Matt,Thank you for your great review, and thank you so much for choosing the Omni Shoreham for your previous stay. I hope you will come and visit us again soon.My Kindest Regards,Valrie.

2/10 Terrible

Jennifer

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Worst hotel stay. Their system was down all week we were there, even the cash register can’t work. Staff at the front desk were not professional. Two ladies at the front desk were chatting between themselves and we had to ask if “they are available to help”. Can’t believe this is the kind of hotel that serves important national events. Will not come back and will not recommend this place to our friends.
Stayed 6 nights in Mar 2024
Response from deborah on 6 Apr 2024
We would like to apologize for the issue that you had why staying with.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pleasant, the area is quiet, it has a beautiful garden, nice pool, rooms were cleaned everyday. There is a small coffee shop which was very convenient. The hotel is near the zoo, there is a cvs across the street and nice restaurants. Overall, my experience was very nice. I would return.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr 2024
Thank you for feedback. And we are happy you enjoyed your stay with us.

6/10 Okay

Christine

Travelled with family
Disliked: Amenities, property conditions & facilities
The room is very outdated looks like a handy man came and did patch work the wall was cracked and bathroom tile broken there was an awful sewage smell in the hall the front was not knowledgeable but friendly
Stayed 2 nights in Apr 2024
Response from deborah on 6 Apr 2024
WE like to think you for your feedback. and telling about your experience so we can adjust the problem that you had. for our next guest won't experience the same issue .

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Michael on 11 Apr 2024
Hello Linda, Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.It is our hope to serve you again in the near future.Kind regards

10/10 Excellent

Nathan, York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a carpet bug in our room and previous people's food leftovers in the fridge.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr 2024
We would like to apologize for the experience you had while staying at our property

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Mostly well cared for - although we did have an ant problem in our 6th floor bathroom. The coffee situation is a big issue as the complimentary coffee is not available until late in the am. The only other option was to use the poor quality coffee maker in the room or pay 6$ for a cup that was not great. Budget hotels have better coffee game.
Stayed 4 nights in Mar 2024
Response from deborah on 6 Apr 2024
we like to think you for your feedback. and we are looking forward to seeing you on your next stay.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was handled in a nice way. Love the garden behind the hotel had beautiful tulips and cherry blossoms
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr 2024
we thank you for your feedback. we are glad you enjoyed your stay with us.

8/10 Good

Raimond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel . Classic old style decor.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr 2024
Thank you for your feedback and we are happy that you enjoyed your stay with us.

6/10 Okay

Ivan

Stayed 2 nights in Mar 2024
Response from Valrie on 22 Apr 2024
Good evening Ivan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 Excellent

Monet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here and will come back again.
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr 2024
We will be looking forward to seeing you on your next visit.

8/10 Good

Daniel, Woodland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr 2024
We like to apologize that we did not meet your expectation. We hope you will consider us again in the near future..

10/10 Excellent

Krysta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely enjoyed our stay for the 2 nights we were there for Easter weekend. When we arrived Friday late afternoon, the hotels internet was down which resulted in the front desk having to do everything by paper. There was a long line to check in but the staff had a very organized and efficient system of getting everyone checked in appropriately according to what they reserved. I commend them for their speed and grace under not so great circumstances. The room was tidy and beautiful and the beds comfortable. The housekeeping team did a great job on our room while we were away for the day on Saturday and you can tell they pay attention to detail. The hotel overall was a great choice for us and we would definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Hello Krysta,Thank you so much for your kind words, we are so happy to see you had a blast this Easter Weekend.Hope to see you again in our property.

4/10 Poor

aparna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check In took 3 hours. We were given a key to a occupied room. Then someone tried to enter our room multiple times at ,11pm
Stayed 2 nights in Mar 2024
Response from Michael on 11 Apr 2024
Hello Aparna, We are really sorry to hear that you did not enjoy your stay with us.We had some technical issues for few days. It is our hope you give us another opportunity in the near future, we will recover this bad experience.Kind regards.

8/10 Good

Ajith

Stayed 1 night in Mar 2024
Response from Valrie on 22 Apr 2024
Good evening Ajith,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. Please come and visit us again soon.My Kindest Regards,Valrie.

2/10 Terrible

Sunil

Travelled with family
No Air conditioner. Valet parking mandatory. Did not inform that parking is available outside. Check in was horrible. Server was down and we had wait for hours to check in. Manager was not helpful at all when requesting air conditioner. It was very hot at night. Very bad experience. Will not recommend this hotel to anyone
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr 2024
We are apologizing for the inconvenience caused to you. Upon checking in because our system was down.

10/10 Excellent

Dhaval

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Thank you so much for your kind words Dhaval!

8/10 Good

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Always stayed there. Always liked the rooms as well as lobby area, restaurants.
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Hello Norma,Thank you so much for completing the survey.Your kind words will be celebrated with the staff.See you next time!

2/10 Terrible

Himani

Travelled with partner
Extremely inefficient check in staff. Took us over an hour to check in. They also let guests cut in before their turn in line. And they do not care how much inconvenience their inefficiency causes the guests. They also have no option to park your car outside while you check in so the only option you have is to pay $55 for valet parking. To me it’s a great money making strategy. Check google reviews before booking. Might save you time.
Stayed 2 nights in Mar 2024
Response from Valrie on 6 Apr 2024
Good day Himani,Thank you for your feedback, and thank you so much for choosing the Omni Shoreham for your previous stay. I sincerely apologize for the long wait during the check in process and any other inconveniences you faced during your previous stay. We had a company wide system outage as such the long delays. I hope you will come and visit us again so we can show you a great Omni experience.My Kindest Regards,Valrie.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very helpful staff! Would definitely return!
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Hello Anne,Thank you so much for completing the survey, your kind words will be celebrated with the team.It is our hope to serve you again in the near future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great experiance
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Thank you so much for your kind words Janet!

4/10 Poor

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr 2024
WE here at the Omni Shoreham our entire team would like to apologize.

10/10 Excellent

Alain, New York

Business traveller
Liked: Cleanliness, staff & service
The hotel is nice and beautiful but bathrooms are old and uncomfortable.
Stayed 1 night in Mar 2024
Response from Michael on 4 Apr 2024
Hello Alain, Thank you so much for the nice rate.Hope to see you soon!

2/10 Terrible

Paola

Stayed 2 nights in Mar 2024
Response from Sherry on 21 Apr 2024
Dear PaolaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

6/10 Okay

Michael

We had to stand in line for an HOUR to check in. We were offered nothing. Oh. A water.
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Hello Michael,I am really sorry we had to make you wait to check in. We never have been in this situation with our system down for so long.Hope you give us another opportunity to serve in the near future, we will do better.Thanks.

8/10 Good

Jagdeep

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Mi harm on 4 Apr 2024
Hello Jagdeep,Thank you so much for your nice rate.Hope to see you again in our hotel.

2/10 Terrible

anna

Travelled with family
Disliked: Staff & service, amenities
Valet parking personal was rude. Front desk was unhelpful on arrival. We asked for room service and it took over an hour to receive it.
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Hello Anna,I am really sorry to see that we fell short on your expectations.I will escalate your comments to our Valet and Front desk Manager to work with their team as this should have never happened to you.If I can be of any assistance please let me know.

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful place, clean, but , parking a bit overpriced and valet parking (only option) was full upon my return from dinner . I had to look for street parking after paying the rate per night for my stay. Had long wait to get into my room due to system outage .
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr 2024
Hello Antonio,Thank you so much for completing the survey.We value your feedback, we will do better next time.If there is anything I can do you please let me know.

8/10 Good

Toni

Stayed 2 nights in Mar 2024
Response from Michael on 19 Apr 2024
Hello Toni,Thank you so much for completing the survey, we are happy to see that you enjoyed your stay with us.We hope to see you again soon.

2/10 Terrible

g

Stayed 1 night in Mar 2024
Response from sophie on 19 Apr 2024
Thank you, Toni, for your survey, we hope to see you again.

2/10 Terrible

Lauren

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Michael on 4 Apr 2024
Hello Lauren,I am sorry we fell short on your expectations. Hope you give us another opportunity in the near future, we will do better.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It has so much old glamour. The staff was exceedingly friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Michael on 4 Apr 2024
Hello Lisa, Thank you so much for completing the survey, we are so happy to hear that you enjoyed the interaction with our staff.Have a great day!See you soon.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind, friendly and courteous.
Stayed 3 nights in Mar 2024
Response from Valrie on 28 Mar 2024
Good evening Annie,Thank you for your great review, and for choosing the Omni Shoreham. I am so pleased my team made you feel welcomed. Please come and visit us again soon.My Kindest Regards,Valrie.

8/10 Good

Francisco Javier

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Valrie on 28 Mar 2024
Good evening Francisco,Thank you for your review, it was an honor to have you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.