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Reviews of Motel 6 Washington, DC - Convention Center

2 out of 5
Motel 6 Washington, DC - Convention Center
1345 4th St Ne, Washington, Dc 20002, Washington, DC

Reviews

5.2
Rating 10 - Excellent. 63 out of 597 reviews" "
Rating 8 - Good. 96 out of 597 reviews" "
Rating 6 - Okay. 114 out of 597 reviews" "
Rating 4 - Poor. 128 out of 597 reviews" "
Rating 2 - Terrible. 196 out of 597 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Angela

I reserved a non smoking room and as soon as I opened the door a very STRONG smell of cigarettes hit me in the face! I'm so glad that I asked to see the room prior to actually checking in. The front desk check was very helpful and understanding of me not wanting to check in for a stay.
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Angela, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here twice now- best deal for price you'll find and located in a good area as well. Can't go wrong with this location near the red line train stop as well.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 13 May 2024
Hi Adam, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and we barely saw any staff, but the people we saw were very polite.
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Haley, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

Rajaram

Liked: Cleanliness, staff & service, property conditions & facilities
I like the view and the location it’s all right
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Rajaram,Thanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Christopher

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our Stay at Motel 6 was terrible! For one bed sheets and comforter was dirty when we spoke with staff they only gave us new sheets they didn’t have access to give us comforter Room was ran down bathroom door looked like a previous guest, had a dog and locked them in the bathroom in the door. The bottom of the door was all tore up.we had to go out to targets to buy new comforters for bed place needs to step up if they want customs to come back
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Christopher,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Carroll

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Carroll,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Guilherme

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty, both the toilet seat and the bathtub, there was a cockroach walking in the room. Also the 2 single sofas in the room were dirty, I don't know if it was leftover food or what. You could easily hear the room above and the room next door. Only that was bad, the rest was normal.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi GuilhermeThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

4/10 Poor

Sunday

Business traveller
Just proximity to my office. Second visit to the hotel with television set not working. No microwave and no fridge
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Sunday,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
It’s kind of loud around that area
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Jennifer,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 9 May 2024
Hi Dennis,Thank you for the perfect rating!Lilith#Team6

8/10 Good

carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 1 May 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location.
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 1 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Danielle

Disliked: Cleanliness
Very basic place. No coffee in the lobby like stated.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 1 May 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Mark

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two business in one. One part Motel and one part doordash or something. They need to decide what they want to be; a motel, food delivery, or a nigh club.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 1 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Julia

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of smoke. The beds and linen didn’t have a newly washed scent.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Julia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Samiul

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The place is really not a place to stay in with that price no at all needs to be remodeled
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Samiul,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Charles

Disliked: Property conditions & facilities
Very very loud. Could hear everything happening in other rooms, in the parking lot, etc. And a lot was happening. Bed was pretty uncomfortable. It wasn't horrible. And you get what you pay for, so I have no regrets. But it was not a particularly pleasant stay.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi CharlesAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Galina

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Hotel was clean, but no towels, or soap. Very noisy outside, people are yelling every hour at night, driving their motorcycles in parking.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Galina, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

8/10 Good

Mileiby

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay to pass a couple of days.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Mileiby, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
7min or so walking to the NoMa metro station. Very friendly area and to walk around with some places to eat
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Jorge, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

6/10 Okay

Lissette

Stayed 1 night in Mar 2024

6/10 Okay

Kimberley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Affordable, convenient, and safe for the guests.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Kimberley,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Howard,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Kevin

Business traveller
I did not like that there was a large gap around the door and the door frame that I had to stuff bath towels in to stop the cold air from coming in and to reduce the outside noise. There was only soap available and no shampoo. Also there was no coffee machine or microwave. I had to go to the office to get a TV remote control since there was none in the room. The only good thing about me stay here was being able to park in front of my room.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Roberto

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Need to wash curtains more often. Ours had blood stains and smelled too much like cigarette. Parking was free and felt safe despite the other guests being a bit loud. About 1 mile walk from the white house, and other attractions, conveniently located. Staff was friendly throughout our whole stay.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Roberto,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Alyssa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was lovely, the room was a little dirty, dusty, and grimy. The area definitely wasn’t the best.. also it’s extremely loud.. between the people above us and the traffic we were up multiple times through the night. Wasn’t the worst stay i’ve ever had but I definitely wouldn’t stay here again if I visited the area.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Felipe

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
It is the worst place that I have ever been. There was poop in front of the stairs to go to the second floor. We saw rats in the parking lot. The first room they gave us was smelling cigarette smoke. We complained, and they gave us another room. The room had cockroaches right when we opened the door, and we saw bedbugs on the bed. It's a gross place, ghetto. I suspect that drugs were being sold there, unsafe. We didn’t stay and had trouble finding another hotel. Stay away!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Felipe,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Saudy

Travelled with family, Business traveller
Liked: Staff & service

2/10 Terrible

Jialiu

Stayed 5 nights in Nov 2023

2/10 Terrible

Linda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to disinfect everything. The pillows did not have pillowcases. The bed was not good, and I did not get good sleep.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Maria, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist did not find my reservation , have to wait too long for the room . there is no lobby or any place to sit down until you are waiting for the room to be cleaned ! we did not take a shower because we didn't think it was clean enough. the good thing was that we had only one night !!! at checking out on the invoice the reservation said my name exactly and the number also so I don't understand why he could not find it in a first place ! weird . so i would not recommend this place to anyone .
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi MariaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Konstantin, Brooklyn

Travelled with group
Disliked: Cleanliness, amenities
All of the surfaces were a bit sticky. There is only one set of towels and more could not be provided. There were small holes in the thin comforter. Our neighbor next door asked us for money. On the positive, the area around it is super cool and lively, there’s free parking and shockingly good coffee in the morning. Overall you get what you pay for and I feel this could’ve been $20 cheaper.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Konstantin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Uppala

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to Downtown and convention center
Stayed 4 nights in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Uppala, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Natalia

Stayed 1 night in Nov 2023

2/10 Terrible

Shadi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Shadi,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Desiree

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Adolfo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Adolfo,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Amir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Cynthia

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Quanett

Stayed 1 night in Oct 2023

2/10 Terrible

ZHIQING

Stayed 3 nights in Oct 2023

6/10 Okay

Fransual

Liked: Staff & service
Disliked: Amenities
Property was convenient and close to DC central area, but bed covers were stained and torn.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Michael

Travelled with group
Disliked: Staff & service, property conditions & facilities
Sketchy
5am argument outside our room, crazy’s hanging out in the street. Guy at the desk pissed when I woke him up to check out. Door lock broken on door toilet hard to flush and ice mch broke down. Not a quiet place at all Guess I should expect this for the price.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Michael,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Abel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Tena

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The location was excellent. Front desk manager was friendly. But very limited amenities. Room was clean, and bed was clean and comfortable Price was reasonable compared to others in the area Would return if visiting DC again
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Tena,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

8/10 Good

Lucas

Disliked: Amenities, property conditions & facilities
Was very easy to find and the distance was manageable and worth the price.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 9 Oct 2023
Hi LucasWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

DEVON

Disliked: Staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Aurora

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
There were bed bugs in my bed I am beyond upset worst place ever don’t stay there. Not worth the price stay somewhere else. DO NOT STAY HERE THEY HAVE BED BUGS AND COCKROACHES WILL NEVER STAY THERE AGAIN
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Aurora,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Cecilia

Travelled with family
More clean
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Cecilia,Thanks for your review, we really appreciate the support. Maz K.#Team6