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Reviews of Holiday Inn Express Fairfax - Arlington Boulevard, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fairfax - Arlington Boulevard, an IHG Hotel
10327 Fairfax Boulevard, Fairfax, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 295 out of 818 reviews" "
Rating 8 - Good. 296 out of 818 reviews" "
Rating 6 - Okay. 120 out of 818 reviews" "
Rating 4 - Poor. 70 out of 818 reviews" "
Rating 2 - Terrible. 37 out of 818 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t feel safe and the room is smells like cigarettes and the whole place looks like a horror movie
Stayed 1 night in May 2024

10/10 Excellent

Nabeel, merrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No food vendors
Stayed 1 night in May 2024

8/10 Good

Farhan

Liked: Staff & service
this property is close to restaurants and grocery store so easy access to all kind of needy stuff as a traveler
Stayed 1 night in May 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 1 night in Apr 2024

10/10 Excellent

DENISE, LENNOX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

JULIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice and clean
Stayed 3 nights in Apr 2024

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service
The hotel was easy access and on a main road. Staff was friendly, breakfast was a bit lacking, beds were comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted right away. Check in was very easy. Room was very clean. Overall, great experience so far.
Stayed 1 night in Apr 2024

8/10 Good

Luciana

Stayed 3 nights in Apr 2024

6/10 Okay

Renate, Fairfax

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy AC and poor shower. Required $100 deposit.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024

4/10 Poor

Aleksander

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Too closed to I-95. So much noise at night from the tracks driving on I-95. The floor in the room was dirty. Free breakfast but can’t even call it breakfast.
Stayed 3 nights in Mar 2024
Response from Jajuan M.-General Manager on 3 Apr 2024
Dear Aleksander,It brings me great sadness to hear that your stay was not a 10 out of 10 and we want to inform you that we take pride in providing excellent service. Our hotel is not near I-95 so I want to be sure you're not confused on where you actually stayed. We also serve a full hot breakfast every day from 6:30a-9:30am and on the weekends from 7am-10am daily. We serve a Hot Full Breakfast Buffet Daily: EGGS, BACON, SAUSAGE, BISCUITS & GRAVY, WAFFLES, PANCAKES, FRESH FRUIT, CEREALS, OATMEAL, MUFFINS, ASSORTED BREADS, YOGURT, MILK/JUICE, & MORE!If you would like to discuss any details regarding your stay experience to help us improve all aspects of future service, please give me a call. We hope that this response finds you well and thanks again for choosing Holiday Inn Express Fairfax! Best Regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax

6/10 Okay

Angela

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Expected more cleanliness in room
Stayed 1 night in Mar 2024
Response from Jajuan M.-General Manager on 3 Apr 2024
Hi Angela, We genuinely appreciate you for sharing your most honest and recent feedback regarding your stay with us at The Holiday Inn Express Fairfax. Our hotel team strives to make the best possible guest experience every day and we thank you so much for your continued loyalty. As cleanliness is our top priority, I found that this case was an isolated issue which was rectified.Have a great Summer Jajuan Mosby General Manager

10/10 Excellent

Marcio, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jajuan M.-General Manager on 3 Apr 2024
Thank you so much for your feedback.

6/10 Okay

Joleen

Business traveller
Liked: Cleanliness, staff & service
Good location, clean but noisy. Fire alarms went off both nights. :-/ Large tour buses full of kids come and go frequently.
Stayed 2 nights in Mar 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Hello JoleenThank you for sharing your most recent feedback from your stay experience with us. I would like to apologize for any inconvenience from the hotel fire alarm sounding off. We have rectified this feature so that it does not occur again in the future. Thanks again for choosing The Holiday Inn Express Fairfax, an IHG Hotel! Best Regards, Jajuan Mosby General Manager

10/10 Excellent

Siriprunsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very nice !
Stayed 1 night in Mar 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Hello Siriprunsa, We truly appreciate your very honest and most recent feedback regarding your stay with us here at Holiday Inn Express Fairfax! It's genuinely great to hear how well you enjoyed your stay and how accommodating it was. Please feel free to come back and say hello anytime your travels bring you nearby. Warmest regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax

4/10 Poor

Sophia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful. He checked us in promptly. It was noisy at night other patrons slamming doors, A charge was made to our room so we were not refunded out entire deposit. Could be the staff or another customer. Heating units gave off a moldy smell.
Stayed 1 night in Mar 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Hello Sophia,We truly appreciate your honest and most recent feedback as this helps us improve all aspects of guest services. We have addressed these isolated issues of with noise levels so that they do not occur in the future. Thank you again for your continued loyalty with Holiday Inn Express Fairfax, an IHG Hotel. Warmest regards, Jajuan Mosby General Manager

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Conveniently located in a good area with restaurants etc near by. Reasonably priced. Good breakfast and friendly service
Stayed 3 nights in Mar 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Dear Monica We truly thank you for taking the time to share your honest and most recent feedback from your stay with us at The Holiday Inn Express Fairfax! We welcome you back anytime your travels bring you near the Fairfax-DC region. Warm regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax

6/10 Okay

Jeffery

Travelled with family
The breakfast was not good.. oatmeal was hard cinnamon rolls were cold eggs were too hard open container of milk too many people touching
Stayed 1 night in Mar 2024
Response from Jajuan M.-General Manager on 3 Apr 2024
Dear Jeffery, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We have investigated the issues that were mentioned and today. Thanks again for bringing this isolated issue to my attention so that we could rectify this in a timely manner. Sincerely, Jajuan Mosby General Manager Holiday Inn Express Fairfax

8/10 Good

wendy

Stayed 1 night in Mar 2024
Response from Jajuan M.-General Manager on 3 Apr 2024
Thank you sharing your feedback!

10/10 Excellent

Freddie

Business traveller
Liked: Cleanliness, property conditions & facilities
Property was safe and clean.
Stayed 2 nights in Mar 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Hi Freddie, We truly appreciate your feedback and are most pleased that you had a wonderful stay with us at The Holiday Inn Express Fairfax. Thank you again for your loyalty. We hope to see you again!Best Regards, Jajuan MosbyGeneral ManagerHoliday Inn Express

6/10 Okay

Troy

Liked: Room comfort
Disliked: Staff & service
Comfortable sleep, property and staff need work
Positives are bed was comfortable, good tv service. Negatives are carpet was not vacuumed before we checked in. Toilet would not flush properly unless you held the handle. Cleaning service attempted to enter the room (physically tried opening the door but we had the safety lock in place) 1.5 hrs before check out time. She knocked, did NOT announce herself and then attempted to open the door. When we went to desk to checkout, no one was at the desk. We waited a short bit and a guy got up from the business center computer and came over to check us out. He looked at us when we walked by but still waited before he got up to assist. When voicing my complaint about the cleaning service incident, two managers came out from back. They apologized but didnt offer anything for the inconvenience.
Stayed 1 night in Feb 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Hello Peter Basica Dear Troy, We truly appreciate your honest and most recent feedback as this helps us improve all aspects of guest services. We have addressed these isolated issues during the room moves and have rectified them in a timely manner so that they do not occur in the future. Thank you again for your continued loyalty with Holiday Inn Express Fairfax, an IHG Hotel. Best Regards, Jajuan Mosby General Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and convenient stay
This Holiday Inn Express was very nice for our 3 night stay. Staff was always very pleasant. We found the room to be very clean, and breakfast was very good. Free bus to Vienna Metro just steps away from the front door.
Stayed 3 nights in Feb 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Rick, Thank you so much for sharing your honest and recent feedback! We appreciate loyal guests like you and welcome you back anytime your travels bring you to the Fairfax-DC region. Happy Spring! Jajuan Mosby General Manager Holiday Inn Express Fairfax

8/10 Good

Fernanda, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and check out phases
Stayed 1 night in Feb 2024
Response from Jajuan M.-General Manager on 21 Mar 2024
Thank you so much Fernanda, for your most honest feedback regarding your stay experience with us here at the Holiday Inn Express Fairfax.Best Regards, Jajuan MosbyGeneral Manager

2/10 Terrible

Kylee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employee tried entering my room at 2:30AM
DO NOT STAY AT THIS HOTEL. I am 9 months pregnant and was staying here for a school event , by myself. Immediately when I walked in the hotel smelled , the front desk person was not very polite seemed like he had "better things to do" then check me in. They placed my room right next to the elevator so I could hear people all night long. I checked in at 4:45 and then around 2:30 in the morning woke up to a staff member using his keys to try and open my door ... thankfully i had the hinge lock, locked at the top. I have major anxiety so I started having a panic attack because they began banging on my at 2:30 in the morning because I wouldn't open the door (again I am a young pregnant female traveling alone) Once they stopped banging they called my room to ask me if hat my confirmation number was because someone put me in the wrong room. I never even went back to sleep because of how freaked out I was. I didn't even stay the whole time I was supposed to because of how traumatized I was from the situation , yet they still charged my card the full price & incidentals and the manager refuses to get back in contact with me. 0/10.
Stayed 2 nights in Feb 2024
Response from Jajuan M.-General Manager on 20 Feb 2024
Good morning KyleeI would like to start off by apologizing for the experience that you had to endure with your stay with us. Our top priority is the safety of our guests, and we thank you for bringing this to our attention so that we could rectify in a timely manner. I have refunded your stay and emailed Mr. Pitts on Sunday to inform you on the stay credited back to your card used on file. Again, we truly thank you for giving us the chance to make it right. Warmest Regards, Jajuan MosbyGeneral ManagerHoliday Inn Express Fairfax

2/10 Terrible

Rafi

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there bedbut on this hotel and they didint want to give a refund. Do Not COme Here!!!
Stayed 1 night in Feb 2024
Response from Jajuan M.-General Manager on 20 Feb 2024
Dear Rafi, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Fairfax. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We have investigated the issues that were mentioned and did not find any insects of the sort mentioned. Rest assured, we have a professional team with ECOLAB that conducts monthly inspections and I had them address the room suite for extra precautions. There were no bedbugs found or present at this hotel. Thanks again for informing of this matter so that we could investigate properly.

8/10 Good

Glen W.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Jajuan M.-General Manager on 20 Feb 2024
Hello GlenWe genuinely appreciate you for sharing your most honest and recent feedback regarding your stay with us at The Holiday Inn Express Fairfax. Thank you so much for your continued loyalty and we look forward to serving you anytime your travels bring you back to the Washington DC-Fairfax area. Best Regards, Jajuan Mosby General Manager

10/10 Excellent

Tarun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to stay here
Stayed 1 night in Dec 2023
Response from Jajuan M.-General Manager on 20 Feb 2024
Hello Tarun!Thank you so much for sharing your warm feedback and loyalty with IHG-Holiday Inn Express Fairfax! It's guests like you that make our hotel special and we appreciate your time with us.Warm regards, Jajuan MosbyGeneral ManagerHoliday Inn Express Fairfax

10/10 Excellent

Chadwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient.
Great place to stay , convenient for our work.
Stayed 2 nights in Feb 2024
Response from Jajuan M.-General Manager on 20 Feb 2024
Thank you, Chadwick, for sharing your most honest and genuine feedback regarding your stay with us at Holiday Inn Express Fairfax.

6/10 Okay

Denise

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jajuan M.-General Manager on 1 Feb 2024
Hello Denise,It brings me great sadness to hear that your stay was not a 10 out of 10 and we want to inform you that we take pride in providing excellent service. If you would like to discuss any details regarding your stay experience to help us improve all aspects of future service, please give me a call. We hope that this response finds you well and thanks again for choosing Holiday Inn Express Fairfax! Best Regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax

10/10 Excellent

Tyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jajuan M.-General Manager on 1 Feb 2024
Hello Tyson,Thank you for your most honest and recent feedback regarding your past stay with us at Holiday Inn Express. We appreciate your loyalty and welcome you back anytime.Best Regards, Jajuan MosbyGeneral Manager

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give that clerk a raise
That person that helped us at check-in and throughout our stay is the greatest. I didn't catch his name but he made all the difference.
Stayed 2 nights in Jan 2024
Response from Jajuan M.-General Manager on 29 Jan 2024
Thank you for your most honest and recent feedback regarding your stay here with us at Holiday Inn Express Fairfax! We truly appreciate your loyalty and welcome you back anytime your travels bring you nearby.Take care,Jajuan MosbyGeneral ManagerHoliday Inn Express Fairfax

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jajuan M.-General Manager on 29 Jan 2024
Hello ThomasThank you for sharing your stay experience and honest feedback. We appreciate your continued loyalty.Warm regards, Jajuan MosbyGeneral Manager

2/10 Terrible

Desirae

Stayed 1 night in Nov 2023
Response from Jajuan M.-General Manager on 16 Jan 2024
Dear DesiraeHi KyungIt brings me great sadness to hear that your stay was not a 10 out of 10 and we want to inform you that we take pride in providing excellent service. If you would like to discuss any details regarding your stay experience to help us improve all aspects of future service, please give me a call. We hope that this response finds you well and thanks again for choosing Holiday Inn Express Fairfax! Best Regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax

2/10 Terrible

Kyung

Stayed 1 night in Jan 2024
Response from Jajuan M.-General Manager on 16 Jan 2024
Hi KyungIt brings me great sadness to hear that your stay was not a 10 out of 10 and we want to inform you that we take pride in providing excellent service. If you would like to discuss any details regarding your stay experience to help us improve all aspects of future service, please give me a call. We hope that this response finds you well and thanks again for choosing Holiday Inn Express Fairfax! Best Regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax

10/10 Excellent

Valibabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jajuan M.-General Manager on 16 Jan 2024
Hi Valibabu,We genuinely appreciate you for sharing your most honest and recent feedback regarding your stay with us at The Holiday Inn Express Fairfax. Thank you so much for your continued loyalty and we look forward to serving you anytime your travels bring you back to the Washington DC-Fairfax area. Best Regards, Jajuan Mosby General Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Friendly, helpful staff and a comfortable well-priced room...what more could you want?
Stayed 2 nights in Jan 2024
Response from Jajuan M.-General Manager on 16 Jan 2024
Stuart, Thank you so much for sharing your most honest and recent feedback from your stay experience with us! We take pride in servicing our guests and we welcome you back anytime.Best Regards, J. MosbyGeneral Manager

10/10 Excellent

Latricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Quick overnight trip. Room was ready when promised. The bed was comfortable pleasant staff and breakfast. Next door to the Red Lobster, where they provide guests a discount.
Stayed 1 night in Dec 2023
Response from Jajuan M.-General Manager on 16 Jan 2024
Hello LatriciaWe truly appreciate the time you spent with us here at The Holiday Inn Express Fairfax and so glad that you enjoyed your stay! Please feel free to stop in and say hello, whenever you are back in the DC-Metro area.Warmest Regards, Jajuan MosbyGeneral ManagerHoliday Inn Express Fairfax

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jajuan M.-General Manager on 21 Dec 2023
We truly thank you for taking the time to share your honest and most recent feedback from your stay with us at The Holiday Inn Express Fairfax! We welcome you back anytime your travels bring you near the Fairfax-DC region. Happy Holidays, Jajuan Mosby General Manager Holiday Inn Express Fairfax

10/10 Excellent

Lupa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Dec 2023
Response from Jajuan M.-General Manager on 21 Dec 2023
Happy Holidays Lupa!We truly appreciate your loyalty and honest feedback regarding your visit here at Holiday Inn Express Fairfax. Warmest regards, J. MosbyGeneral Manager

10/10 Excellent

James, Charlottesville

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Jajuan M.-General Manager on 14 Dec 2023
Happy Holiday James and thank you so much for sharing your feedback!

10/10 Excellent

Amadu

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jajuan M.-General Manager on 14 Dec 2023
Dear Amadu,Thank you for sharing your honest feedback regarding your stay.

2/10 Terrible

Lindsay

The day before check-in, I got an email saying Holiday Inn was unable to honor the reservation, and offered to move the reservation to Springhill Suites. I confirmed via email and phone that this was acceptable, and got a confirmation number for Springhill Suites. At check-in with Springhill Suites, I was informed that the Holiday Inn called that hotel to cancel the reservation as they had a room open after all. They did not call me to give me that option, or inform me in any way.
Stayed 1 night in Dec 2023
Response from Jajuan M.-General Manager on 14 Dec 2023
Dear LindsayI would like to start by apologizing to you for not meeting your initial expectations. I investigated this and found out that my team communicated this through Expedia, and they were supposed to contact you before arrival. I'm pleased that in the end you were able to stay with us and not the Springhill Suites as this was a clear miscommunication on our part. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Fairfax. Happy Holidays,Jajuan MosbyGeneral ManagerHoliday Inn Express Fairfax

8/10 Good

Deepak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Holiday Inn with a great location. The elevator was down the first night, but then they got it fixed afterward.
Stayed 6 nights in Nov 2023
Response from Jajuan M.-General Manager on 16 Nov 2023
Dear DeepakWe genuinely appreciate you for sharing your most honest and recent feedback regarding your stay with us at The Holiday Inn Express Fairfax. I'm so pleased that the elevator was fixed in a timely manner to avoid any further inconvenience. Thank you so much for your continued loyalty and we look forward to serving you anytime your travels bring you back to the Washington DC-Fairfax area. Best Regards, Jajuan Mosby General Manager

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, amenities
The hotel is older but well maintained. The breakfast was very good but crowed every morning. Hard to find seats for a family. Long line to get food. Our room was very clean and comfortable. The location is not walkable to any dining other than that at the hotel. We had choose this hotel for the electric car charging. To our surprise, there was only one charging station at this large hotel. There were MANY electric vehicles needing the one charger. We ended up having to pay to recharge at the rental return.
Response from Jajuan M.-General Manager on 15 Nov 2023
Hello Lori, Thank you for your providing feedback regarding your stay experience at one of our brands. Our hotel is located in the heart of Fairfax and was newly renovated since 2022. We're also just walking distance to more than 3 restaurants and Red Lobster is located in our parking lot. We're in process of installing 2 EV charging stations at this location in Fairfax, VA. Thank you for choosing an IHG hotel as we value your loyalty.Happy Holidays, Jajuan MosbyGeneral ManagerHoliday Inn Express Fairfax

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jajuan M.-General Manager on 13 Nov 2023
Dear KelvinWe genuinely appreciate you for sharing your most honest and recent feedback regarding your stay with us at The Holiday Inn Express Fairfax. Our hotel team strives to make the best possible guest experience every day and we thank you so much for your continued loyalty. We look forward to serving you anytime your travels bring you back to the Washington DC-Fairfax area. Best Regards, Jajuan MosbyGeneral Manager

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jajuan M.-General Manager on 14 Nov 2023
Dear MasoudWe truly thank you for taking the time to share your honest and most recent feedback from your stay with us at The Holiday Inn Express Fairfax! We welcome you back anytime your travels bring you near the Fairfax-DC region.Happy Holidays, Jajuan MosbyGeneral ManagerHoliday Inn Express Fairfax

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall the room is clean as well as the property itself. Front desk was friendly and check in was super quick. My only complaint is the water in the tub was not draining.
Stayed 1 night in Nov 2023
Response from Jajuan M.-General Manager on 13 Nov 2023
Hello MorganWe truly appreciate your honest and most recent feedback as this helps us improve all aspects of guest services. We have addressed these isolated issues during the room moves and have rectified them in a timely manner so that they do not occur in the future. Thank you again for your continued loyalty with Holiday Inn Express Fairfax, an IHG Hotel. Best Regards, Jajuan Mosby General Manager

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t see anything good or bad that stood out
Stayed 1 night in Oct 2023
Response from Jajuan M.-General Manager on 30 Oct 2023
Hello DiannaThank you so much for sharing your most recent & honest feedback regarding your stay with us at Holiday Inn Express-Fairfax! We welcome you back anytime your travels bring you back to this area.Best Regards, Jajuan MosbyGeneral Manager