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We love traveling through Heathrow! It's a huge airport so be sure you are ready for walk/run/ride, but we travel through a lot and always have a good experience.
Nice hotel with perfect location in case you travel by bus or plane. Super close to bus station and the airport.
Room is clean, spacious, windows may open (its really important for me). Very pleasant staff. By the way, food in the restaurant is good! And dont order many from the menu at once, first see how big is the first ordered one :) may be it will be more than enough ))
Olha
Stayed 1 night in Oct 2023
Response from Alicja Rostkowska on 3 Nov 2023
Dear Guest, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, especially the room and our location. We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards,Alicja RostkowskaGuest Experience Specialist
8/10 Good
Mary
28 Oct 2023
Liked: Cleanliness
Liked 6 AM breakfast, taxi to airport, comfortable room.
Mary
Stayed 1 night in Oct 2023
Response from Alicja Rostkowska on 3 Nov 2023
Dear Guest, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards,Alicja RostkowskaGuest Experience Specialist
6/10 Okay
Johnnie
Business traveller
27 Oct 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The good: First, all of the staff that I interacted with were fantastic. The bar and restaurant have amazing food. Also, the hotel is very close to the airport.
The Bad: every emergency exit on the first floor was locked from the outside. I tried the four closest exits to my room and they were all locked. Not locked as in you have to swipe your room key but locked as in, the door will not open. Hopefully there is not a fire or any real emergency before this is rectified.
Johnnie
Stayed 1 night in Oct 2023
Response from Alicja Rostkowska on 3 Nov 2023
Dear Guest, Thank you for staying with us and for sharing your concerns. We really appreciate it, as your opinion is very valuable to us. According to the regulations, there is a key next to each permanently locked door.Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind regards, Alicja RostkowskaGuest Experience Specialist
Friendly staff that accommodate changes to check-in + checkout and fantastic facilities overall. Highly Recommended.
Frederick
Stayed 1 night in Oct 2023
Response from Alicja Rostkowska on 3 Nov 2023
Dear Guest, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards,Alicja RostkowskaGuest Experience Specialist
Stay was pleasant, exciting and I look forward to coming again !👌
Ajibola
Stayed 2 nights in Sep 2023
Response from Alicja Rostkowska on 25 Sept 2023
Dear Guest, Thank you for making the Novotel Warszawa Aiport your hotel of choice while visiting at Warsaw. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting at Warsaw.Best regards, Alicja RostkowskaGuest Experience Specialist
Szanowny Panie,Bardzo dziękujemy za wybór Novotel Warszawa Airport. Satysfakcja naszych Gości jest dla nas najlepszą i najmilszą motywacją do dalszej pracy. Mamy również ogromną nadzieję, że będziemy mieli jeszcze okazje powitać Pana ponownie w naszym hotelu!Pozdrawiam,Alicja RostkowskaSpecjalista ds. satysfakcji gości
10/10 Excellent
tom
19 Aug 2023
I stay there often. It is convenient to everything because the bus stop is right there to take you anywhere in Warsaw.
tom
Stayed 1 night in Aug 2023
Response from Alicja Rostkowska on 19 Aug 2023
Dear Guest, A big thank from all the team for this great rate and nice review ! It is always a pleasure for us to welcome you when you stay in Novotel Warszawa Airport and a great privilege to gain your loyalty ! Warm regards, Alicja RostkowskaGuest Experience Specialist
Dear Guest,Thank you very much for sending us your review. We are very pleased to read that your stay at Novotel Warszawa Airport was successful. Thank you for such warm words about our service.. We also hope that your next visit to our hotel will leave you with many new, pleasant memories.Kind regards,Alicja RostkowskaGuest Experience Specialist
10/10 Excellent
Mariia
15 Aug 2023
Mariia
Stayed 1 night in Aug 2023
Response from Alicja Rostkowska on 5 Sept 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alicja RostkowskaGuest Experience Specialist
Been visiting hotel for 2 years and always high standard of service.
Liliia
Stayed 1 night in Aug 2023
Response from Alicja Rostkowska on 11 Aug 2023
Dear Guest,Thank you very much for choosing Novotel Warszawa Airport and for such warm words about our services. The satisfaction of our guests is the best and kindest motivation for us to continue our work. We also very much hope that we will have the opportunity to welcome you again in our hotel!Regards,Alicja RostkowskaGuest Experience Specialist
Thank you very much for sending us your satisfaction survey. We are very pleased to read that your stay at Novotel Warszawa Airport was successful. We also hope that your next visit to our hotel will leave you with many new, pleasant memories.Kind regards,Alicja RostkowskaGuest Experience Specialist
We stayed overnght at Novotel Warsaw Airport due to long connections between flights and it was perfect. The hotel is right on the bus route and only 10 minutes from the airport and 20 minutes from the old town. Staff were amazingly helpful and the hotel provides a free taxi back to the airport any time of the day. Our kids enjoyed the childrens indoor play area, outdoor playground and outdoor pool. The breakfast was exceptional. All in all, a very good stay.
Michael
Stayed 1 night in Jul 2023
Response from Alicja Rostkowska on 30 Jul 2023
Dear Guest, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were fully satisfied during your stay in Novotel Warszawa Airport. We are looking forward to see you again in our Hotel. Best wishes,Alicja RostkowskaGuest Experience Specialist
8/10 Good
Monica
19 Jul 2023
Monica
Stayed 1 night in Jul 2023
Response from Alicja Rostkowska on 10 Aug 2023
Dear Guest,Thank you very much for sending us your satisfaction survey. We are very pleased to read that your stay at Novotel Warszawa Airport was successful. We also hope that your next visit to our hotel will leave you with many new, pleasant memories.Kind regards,Alicja RostkowskaGuest Experience Specialist
10/10 Excellent
Krystyna
12 Jul 2023
Krystyna
Stayed 1 night in Jul 2023
Response from Alicja Rostkowska on 4 Aug 2023
Szanowna Pani,Bardzo dziękujemy, że podzieliła się Pani z nami swoimi doświadczeniami. Jest nam niezmiernie miło czytać, że pobyt w hotelu Novotel Warszawa Airport był w pełni satysfakcjonujący. Cieszymy się na ponowne spotkanie z Panią w naszym hotelu!Pozdrawiam,Alicja RostkowskaSpecjalista ds. satysfakcji Gościa
We had a great stay at Novotel Warsaw Airport. The staff were extremely good and helpful. Getting there is quick either by taxi (7min) or on the 175 bus (15 min). The hotel provided a taxi back to the airport as part of their service. The room was comfortable and the outdoor pool a hit with the kids. The restaurant looked very good to though we did not use it and left too early to comment on it.
Michael
Stayed 1 night in Jul 2023
Response from Kinga Kartaszow Guest Experience Specialist on 22 Jul 2023
Dear Guest,Thank you very much for choosing Novotel Warszawa Airport and for such warm words about our services. The satisfaction of our guests is the best and kindest motivation for us to continue our work. We also very much hope that we will have the opportunity to welcome you again in our hotel!Regards.
Very nice, clean hotel with friendly staff located minutes from the airport
Enjoyed my stay there.
Janusz
Response from Kinga Kartaszow Guest Experience Specialist on 22 Jul 2023
Dear Guest,Thank you very much for choosing Novotel Warszawa Airport and for such warm words about our services. The satisfaction of our guests is the best and kindest motivation for us to continue our work. We also very much hope that we will have the opportunity to welcome you again in our hotel!
Dear Guest,Thank you very much for sending us your review. We are very pleased to read that your stay at Novotel Warszawa Airport was successful. We also hope that your next visit to our hotel will leave you with many new, pleasant memories.Kind regards,Alicja RostkowskaGuest Experience Specialist
10/10 Excellent
Ewelina
9 Jun 2023
Ewelina
Stayed 2 nights in Jun 2023
Response from Kinga Kartaszow Guest Experience Specialist on 22 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We'll be welcoming you again soon!Regards.
Very friendly staff! My room perfect with pot to make a cup of coffee or tea. Love it!
Ewa
Stayed 1 night in Apr 2023
Response from Alicja Rostkowska on 18 May 2023
Szanowna Pani,Bardzo dziękujemy, że podzieliła się Pani z nami swoimi doświadczeniami. Jest nam niezmiernie miło czytać, że pobyt w hotelu Novotel Warszawa Airport był w pełni usatysfakcjonowany. Cieszymy się na ponowne spotkanie z Panią w naszym hotelu!Pozdrawiam,Alicja RostkowskaSpecjalista ds. satysfakcji Gościa
10/10 Excellent
Kevin
17 Mar 2023
Kevin
Stayed 2 nights in Mar 2023
Response from Alicja Rostkowska on 19 May 2023
Dear Guest,Thank you very much for sending us your satisfaction survey. We are very pleased to read that your stay at Novotel Warszawa Airport was successful. We also hope that your next visit to our hotel will leave you with many new, pleasant memories.Kind regards,Alicja RostkowskaGuest Experience Specialist
4/10 Poor
Yevgen
14 Mar 2023
Yevgen
Stayed 1 night in Mar 2023
Response from Alicja Rostkowska on 19 May 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Warszawa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alicja RostkowskaGuest Experience Specialist
10/10 Excellent
Michael Vincent
3 Jan 2023
Michael Vincent
Stayed 1 night in Dec 2022
Response from Alicja Rostkowska on 19 May 2023
Dear Guest, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were fully satisfied during your stay in Novotel Warszawa Airport. We are looking forward to see you again in our Hotel. Best wishes,Alicja RostkowskaGuest Experience Specialist
They come cleaning after I come back from work at 3 pm so the room was never cleaned for the whole week. They have a meeting room with food and coffee in the corridor so it was really noisy. The staff is not friendly at all and they claim to have a gym but it’s one trade mill and few dumbbells. The massage is terrible and the food in the restaurant is no standards so I ordered the same plate two days in a row and each day it will come different! By far one of the worst hotels I been to
Very good acces to trains and bus, free shuttle to airport, great choice for breakfast included fresh cooking omlettes, waffles, fresh juice and much much more, great hotel, we will be back in future.
Another great stay here! We love the location, style and comfort, friendly staff, and absolutely fantastic breakfast!
Melissa
Stayed 1 night in Jun 2022
4/10 Poor
Matthew Craig
1 Jul 2022
Disliked: Staff & service
Not good
First night the air conditioner broke and I was told that “nothing could be done until the morning”. Sweltering hot room , I wound up sleeping in the lobby. Ridiculous and totally unacceptable.
Nice stay before our flight the next morning. The complimentary Taxi was a great touch.
Darrell
Stayed 1 night in Jun 2022
8/10 Good
Jiri
Business traveller
27 Jun 2022
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Jiri
Stayed 1 night in Jun 2022
6/10 Okay
Mykola
Travelled with family and small children, Business traveller
13 Jun 2022
Liked: Cleanliness
Disliked: Staff & service
the communication is absolutely a failer - sent several emails, and made many calls and I could not get through to the front desk. and I understood why when we arrived (I was able to reach over the phone to the front desk we agreed on payable early check-in )-- well when we got there were no one at the front desk and when we called for someone the answer was no free rooms when - which is a lie as the hotel was half empty. when we were waiting for the check-in with an empty front desk the phone was ringing all the time - I guess other travelers were not able to contact the hotel too. after many attempts to get checked in and talks staff offered us a free airport shuttle - which was nice and we thank you for that - BUT please work on your communication skills!!!!