Pool
Check availability

Reviews of Holiday Inn Express & Suites Youngstown N (Warren/Niles), an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Youngstown N (Warren/Niles), an IHG Hotel
135 Highland Terrace Blvd, Warren, OH

Reviews

9.8

Exceptional

Rating 10 - Excellent. 315 out of 366 reviews" "
Rating 8 - Good. 41 out of 366 reviews" "
Rating 6 - Okay. 5 out of 366 reviews" "
Rating 4 - Poor. 3 out of 366 reviews" "
Rating 2 - Terrible. 2 out of 366 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

clarence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the landscaping were excellent
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
Thanks for the great review Clarence!

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Chris on 17 May 2024
Thanks Ricky!

6/10 Okay

Jackee

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We come here all the time and we love it here this experience was different I booked the hotel for two nights and when I booked I told them that my daughter turned sixteen she will have two friends plus my oldest daughter who is an adult and they told me it was fine! The room is equipped to sleep Five! So Friday we got back about 7p the lady that was on shift she followed me and my daughters the whole time! The girls went to the pool she was in there asking them questions and what was their room number mind you there were other teenaged kids in there that were white and she never said anything to them! And they were LOUD! So when I came into the swimming area she comes back in asking who all was in my room basically harassing! I wanted to leave and get my money back!!! But my daughter wanted to stay! So then my brother comes up to see us because we were in town for the weekend, he goes by my room and I come out the pool room to go see him here she come room patrolling telling me you have too many people in your room I told her he’s not staying it’s my brother he only came to see us! (WE WERE NOT LOUD) we didn’t disturb ANYONE we were on the first floor on a dead end by the exit! She made my brother and I so uncomfortable with the harassment that I wanted my money back and to just leave!! The nit picking was insane !! Whenever I do come back to the area I will not be staying here!! I’m upset I can’t remember her name but she was HORRIBLE !!
Stayed 2 nights in Apr 2024
Response from Chris on 29 Apr 2024
Hi Jackee!So reviewing our surveillance footage it doesn't seem to corroborate everything that you're saying.We do have to take the number of occupants in each room and keep unregistered guests out of our pool area due to insurance and liability reasons.My employee was doing her job and enforcing the policies that are stated on our website, and on the registration cards that all guests sign at check-in.Thank you.

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterfall garden outback on the patio was beautiful
Stayed 2 nights in Apr 2024
Response from Chris on 29 Apr 2024
I'm glad you enjoyed your stay Amanda!

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast, easy and the front desk employee was very friendly and efficient.
Stayed 1 night in Apr 2024
Response from Chris on 29 Apr 2024
Thanks for the great review Donna!

10/10 Excellent

Melvin

Stayed 1 night in Apr 2024
Response from Chris on 17 May 2024
Thanks Melvin!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Continuing in a great experience. Clean and friendly people.
Stayed 2 nights in Apr 2024
Response from Chris on 20 Apr 2024
Thank you so much for the great review Deborah! I really appreciate it!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional! They were incredibly friendly and really owned their role of customer service. It was a short, but fantastic stay!
Stayed 2 nights in Apr 2024
Response from Chris on 15 Apr 2024
Thank you so much for the great review Kyle! I'm glad you enjoyed everything!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at
Stayed 3 nights in Apr 2024
Response from Chris on 10 Apr 2024
Thanks Sharon!

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, without exception, was friendly, helpful and efficient. The person in charge of the breakfast did an exceptionally good job (especially on the one day that the motel was full!) The rooms, pool, breakfast room and lobby were all spotless. Only one notable imperfection: the step into the bathroom tub was a bit high (18 inches) and the standing area of the tub was about 5 inches higher than the bathroom floor level. Stepping out of the tub could be a bit hazardous if you're not mindful of the longer step down. Overall, though, an excellent stay (two nights, two rooms, party of six) at an excellent facility.
Stayed 1 night in Apr 2024
Response from Chris on 10 Apr 2024
Thanks William!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to all the places I needed to go. Everyone is polite and very helpful. It is kept very clean.
Stayed 2 nights in Mar 2024
Response from Chris on 5 Apr 2024
Thanks for the great review Karen! We really appreciate it!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chris on 28 Mar 2024
Thanks for the great score Richard!

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Chris on 15 Apr 2024
Thanks for the great review David!

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from Chris on 15 Apr 2024
Thank you Amy!

10/10 Excellent

Ricky

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Everything was beautiful!!
Stayed 1 night in Mar 2024
Response from Chris on 4 Mar 2024
Thank you so much Lori!

10/10 Excellent

Laura

Travelled with family
Liked: Property conditions & facilities
Very friendly staff. Clean, nice hotel. Complimentary snacks and breakfast!
Stayed 1 night in Feb 2024
Response from Chris on 19 Feb 2024
Thank you for the great review Laura and I'm glad you enjoyed your stay!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris on 19 Feb 2024
Thank you so much for the great review Samantha!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and comfortable, really nice people working there
Stayed 3 nights in Feb 2024
Response from Chris on 12 Feb 2024
Thanks for the great review David!

10/10 Excellent

Krystal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great stay. Good breakfast friendly staff.
Stayed 4 nights in Feb 2024
Response from Chris on 12 Feb 2024
Thanks for the five out of five Krystal!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Everything was super clean, including the pool and hot tub, and in excellent shape. Breakfast was delicious and had many options
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Warren/Niles on 6 Feb 2024
Thank you so much for your fantastic review! We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris on 26 Jan 2024
Thank you so much for the great review!

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Chris on 26 Jan 2024
Thanks for the great score Constance!

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Chris on 26 Jan 2024
Thanks for the great review Julie!

8/10 Good

Clifford, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
A bit outdated but otherwise nice. Great staff.
Stayed 3 nights in Dec 2023
Response from Chris on 18 Dec 2023
Thanks for the great score Clifford! We are due to renovate in early 2025!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris on 12 Dec 2023
Thanks for the great score Lisa!

10/10 Excellent

Thomas

Business traveller
Nice stay!
Stayed 1 night in Nov 2023
Response from Chris on 25 Nov 2023
Thanks for the great review Thomas!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Would definitely stay here again.
Stayed 3 nights in Aug 2023
Response from Chris on 15 Nov 2023
Thank you so much for leaving such a nice review Annie!

10/10 Excellent

Delorse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hotel was clean. Convenient to anywhere you wanted to go or eight.
Stayed 2 nights in Oct 2023
Response from Chris on 31 Oct 2023
Thank you so much for the great review Delorse!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris on 24 Oct 2023
Thanks for the great score Deborah!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Chris on 3 Oct 2023
Thanks for letting us know and I'm glad you enjoyed your stay Jane!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , staff was friendly and helpful
Stayed 2 nights in Sep 2023
Response from Chris on 26 Sept 2023
Thanks for sharing with us Tom! We really appreciate it!

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Chris on 9 Oct 2023
Thanks for the great review Sarah!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the hot tub after driving 12 hours and the indoor pool.
Stayed 4 nights in Aug 2023
Response from Chris on 28 Aug 2023
Thanks for the great review Diane!

10/10 Excellent

JAMES, MARSHALL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant.
Stayed 1 night in Aug 2023
Response from Chris on 8 Sept 2023
Thanks for the great review James!

10/10 Excellent

RUSSELL

Stayed 1 night in Aug 2023
Response from Chris on 23 Sept 2023
Thank you so much for the great review Russell!

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Chris on 21 Aug 2023
Thanks for the great review Elisa!

10/10 Excellent

Robert

Stayed 3 nights in Jun 2023
Response from Chris on 26 Jun 2023
Thanks for the great review Robert!

10/10 Excellent

Keru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Chris on 17 May 2023
Keru,Thanks for the great score! We're glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Chris on 4 Apr 2023
Thank you Terry!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptional.
Stayed 2 nights in Mar 2023
Response from Chris on 21 Mar 2023
Thanks for the great review Denise, we're glad you enjoyed your stay!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Chris on 21 Mar 2023
Thank you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The location is great and well maintained. The service was excellent in all areas. Rooms are clean and well taken care of. A great place to stay.
Stayed 2 nights in Jan 2023
Response from Chris on 4 Feb 2023
Thanks for the great review John!

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Not as nice as it used to be
Response from Chris on 21 Jan 2023
Thank you for the review Lynn!

10/10 Excellent

Joshua

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
This was a great place for a quick getaway with the kids. Friendly staff, very clean all over, delicious breakfast and a pool that was perfect for young kids (4 ft at the deep end).
Stayed 1 night in Dec 2022
Response from Chris on 1 Jan 2023
Thanks, for the great review! We really appreciate it.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick efficient checkin
Stayed 1 night in Nov 2022
Response from Chris on 25 Nov 2022
Thanks for the great five out of five Patricia!

10/10 Excellent

ARVIND, Great Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Michele

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was ok. Hair in the shower. Toilet didn’t flush well. Stain on bed spread. It was kind of disappointing. Especially for the price to stay.
Stayed 2 nights in Oct 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Chris on 5 Sept 2022
Thanks for the great score Richard!