Twin Room
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Reviews of Masonic Hotel

3 out of 5
Masonic Hotel
9 McLean Street, Waitara

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 76 reviews" "
Rating 8 - Good. 33 out of 76 reviews" "
Rating 6 - Okay. 5 out of 76 reviews" "
Rating 4 - Poor. 4 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in May 2024

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
Dirty carpets, noisy owners/managers with loud music, noisy fridge with split dirty door seal, uncomfortable bed, mouldy bottom of shower curtain. Pleasant bar manager, Chynna. Nice pool tables.
Stayed 1 night in Jan 2024

10/10 Excellent

Gurbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and kind...
Stayed 1 night in Dec 2023

6/10 Okay

Gloria, salinas

Bar on the bottom of room. Too loud music band playing below
Stayed 1 night in Nov 2023

10/10 Excellent

Murray

Stayed 1 night in Sep 2023

6/10 Okay

Keisuke

Stayed 1 night in Sep 2023

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Anastasia

Business traveller, Travelled with partner
I felt unsafe there, as we were given a key for the room, and we found out it didn't work at all. We advised them, and they said the battery had run out on the door pad or something. My husband had a guitar which we took up to the room to make sure it wasn't stolen out of our car parked outside, and because they did not attend to our key problem straight away, we had to take it back to the car, As we were going out, the night duty lady kindly said to give her the guitar, and she will lock it in the office, till the door was fixed. When we returned late at night, the door had been fixed. I think it was very poor of them to just give us a key, and not double checking if they worked. And as soon as they were told the problem, they should have attended to it straight away, or at least move us into another secure room. I was very disappointed.
Stayed 1 night in May 2023
Response from Kaye on 27 May 2023
Thankyou for your review. Unfortunately from time to time the batteries in the door do go flat, which you advised me on. At that time I came upstairs to check and advised you that I would have someone to attend to the door as soon as possible, this was sorted within 30 mins when someone was able to do it. I took your guitar down stairs and locked it in my office, once the door was fixed i returned your guitar to your room. I did advise that the securtiy cameras were on and that your room would be safe. Im really sorry that you felt disappointed but I did go out of my way to recitfy the problem as soon as I could.

10/10 Excellent

shalom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Jason

Stayed 2 nights in Dec 2022

2/10 Terrible

Mojtaba

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Clean fresh style, friendly phone calls on details, good breakfast at their cafe. Hadn't realised Waitara was such a pretty town, will stay again.

4/10 Poor

Raymond

Stayed 1 night in Nov 2022

2/10 Terrible

Tracy

Business traveller
Disliked: Staff & service
I had to cancel on the day of arrival due to unforseen circumstances. Phone hotel on the day to let them know asked if there was any chance of a refund please. Was told someone would call me back asap. still waiting 7 days later.
Response from Kaye on 5 Nov 2022
Hi Tracy, firstly Im sorry about the delay in getting back to you. I did try to ring you regarding the refund, but your number had been written down wrong, again sorry, and when a booking is cancelled can not see any details.For your refund you need to go through Expedia Group.Again accept my apologies

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived very late after closing & very accommodating. Very clean & tidy room. Awesome shower & huge comfortable bed. Will be back when in area.
Stayed 1 night in Sep 2022

8/10 Good

Delia

Stayed 1 night in Aug 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS COMFORTABLE, CONVENIENT AND CLEAN. THERE WAS NOTHING WHICH I DIDN'T LIKE.
Stayed 1 night in May 2022

8/10 Good

Garry C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable night
Stayed 1 night in Jan 2022

10/10 Excellent

Kerry

Stayed 1 night in Feb 2022

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Little bit of this and a little bit of that
Only one person to do check-in, who was also the barmaid for the public bar and the attendant in the pokie room....so that meant we were constantly interrupted during check in. We requested 2 single beds, got a room with 1 queen bed, asked to move us....which took time to find a room with single beds. Thankful that they did move us as the original room they gave us looked out over the back roof of the hotel and nothing else. At least the room we eventually got had a view straight down to the front of the hotel where we could see our rental car which was street parking. We finally got to our room, unpacked then went downstairs to find something to eat only to find on our return that our cards didn't work. So back to reception to request more. On our 3rd night the same thing happened, our cards didn't work so once again we had to get new cards. All up we went through 3 sets of entry cards for a 4 night stay. The rooms are basic but very comfortable. Shower pressure is superb. The in-room guest books need to be updated, they still say that there is room service and that there is a restaurant onsite that serves dinner and breakfast - Not so. Granted that the receptionist did say that she had only been there for a week, between her and Rahoul - I'm sure they're the only 2 that run the hotel/motel, they did a great job trying to do the best with what they had.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shower friendly manager very quite location Room Good size Large bed just a smidge on the firm side For me but partner said all good for him
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Cat, Auckland

Liked: Staff & service, amenities, property conditions & facilities
The room was lovely, very clean, and nice and quiet. I enjoyed my stay here.
Stayed 1 night in Aug 2020

8/10 Good

Wade, Auckland

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location, friendly helpful staff. TV (remote?) not working. Clock on daylight savings time, sing plumbed backwards, but none of that mattered as much as having a quiet place to sleep. Bed good, I personally don't like duvets (too hot and can't make it cooler so disturbed sleep).
Stayed 1 night in Jun 2020
Response from Masonic Hotel on 10 Jun 2020
Dear, Thank you so much for your review, this is help us work towards better quality services. We totally understand the concern that you have shared with us and our sincere apologies for that. We can assure you that we will work on them and hope that you will give us another chance to serve you again with precision. Thank you Warmest Regards Masonic Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waitara is a quiet town with many closed businesses and no dining options in town on a Monday. Ensure you advise that you will be dining in the hotel when you check in, otherwise there may not ma6 any meals available. Rooms have been refurbished and were clean and fresh. Good value for money.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,newly fitted out rooms with excellent shower.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What did you like or what was unique about the property. What didn't you like?
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really clean and rather modern rooms. And the service was great
Stayed 1 night in Jan 2020
Response from masonic on 19 Jan 2020
Thankyou for staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The room was pleasing. The only parking offered was on the street. The restaurant was a disaster - twice the appetiser arrived, while only half the main was served! When asked about the bacon and egg that should have accompanied the burger, I was informed, "Oh dear, sorry I forgot." No offer was made to set the order right,nor any discount offered!
Stayed 1 night in Jan 2020
Response from masonic on 19 Jan 2020
Parking on the street is safer than around the back as their is cameras on the street. The appetiser was only served once as stated on the menu. Offer vwas made to right it but the response was that he couldnt eat anymore. Sorry for the mix up

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very friendly staff and the coffee shop was great.
Stayed 1 night in Jan 2020
Response from Adrienne on 20 Jan 2020
Thank you. I am glad you enjoyed it

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
Advertised restaurant and bar. Restaurant not available and bar was limited selection of bottled beer only.
Stayed 1 night in Nov 2019
Response from Adrienne on 20 Jan 2020
I am very sorry. Our live in chef had resigned, and there was a period before our new one started where there were no evening meals. Our Cafe is open Tues to sat during the day.

8/10 Good

CC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem!
Nice and quiet but we would have been happier if the parking was more secure especially since we left our van out on the street.
Stayed 1 night in Sep 2019
Response from Tina on 30 Sept 2019
Kia ora so glad you enjoyed our little hotel and yes we are sorry about the parking something we will look into for the future. :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, super clean and quiet. Great room and shower pressure (AMAZING). Delish meal ordered form downstairs and superb value!
Stayed 1 night in Jul 2019
Response from Ngaire on 5 Sept 2019
Thanks for staying with us. We appreciate your feedback! Hope to see you again soon

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, nice warm temperature in the room,clean, manager on duty friendly and welcoming, excellent food we had at dinner and breakfast.
Stayed 2 nights in Jun 2019

8/10 Good

MervynAnderson, Tutukaka Northland.

Liked: Staff & service, amenities
location was great . food was great, staff also great.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, generally a Great place to stay.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation for a short stay - a short way from New Plymouth, but well worth the travel. I'll use the Masonic Hotel again...
Stayed 2 nights in Jan 2019
Response from Tina on 10 Mar 2019
Thank you for your feedback we enjoyed having you stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Best part was the comfy bed & breakfast next morning.. Owners need to update their actual pics of the rooms especially the false advertising picture of the King Deluxe room.. Check in process charged twice for our room, staff member who checked us in was very pleasant but needs to be looked at, not happy at all being charged twice but thanks to the staff member who was on duty when we checked out.
Stayed 1 night in Nov 2018
Response from Tina on 21 Nov 2018
We are glad you enjoyed your stay and yes we are so sorry for the double charging we have addressed the issue so hopefully in the future it will not happen again.

10/10 Excellent

Jordan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to shops, absolutely lovely staff and the small cafe next door has great food! Would have happily stayed more nights!
Stayed 1 night in Nov 2018
Response from Tina on 21 Nov 2018
So happy you enjoyed your stay and yes the food in our cafe is delicious. :)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
This was a very unprepossessing hotel on the outside, with some quite newly refurbished rooms upstairs with very adequate accommodation. We enjoyed a meal in the dining room in the older part of the hotel downstairs. The staff were very friendly and helpful. Construction in the street outside seemed to affect access to the hotel parking area, so we parked in the street, without any problem.
Stayed 1 night in Oct 2018
Response from Tina on 21 Nov 2018
Thank you for your feedback we do get some surprised people when they enter our hotel. :) The construction outside was very trying on us all hopefully they have finally sorted it.

6/10 Okay

Verified traveller

This suited us for a quick overnight stay. Takeaways across the road. Right in the centre of town.
Stayed 1 night in Jul 2018

8/10 Good

Spurofmoment, Waikato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tidy clean value for money
Good clean hotel. Comfortable well supplied rooms. Easy walk to nice club for meals although also had food available onsite if booked.
Stayed 1 night in Jun 2018
Response from Tina on 23 Jun 2018
Thank you We are glad you enjoyed your stay with us. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit but sweet ,all excellents and have told all our friends to go when they venture that far South.
Stayed 1 night in Mar 2018

10/10 Excellent

Faz, wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally worth the money you pay for it. We will be back :) !
Stayed 1 night in Mar 2018

8/10 Good

Marty, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
We were in the area primarily to visit some friends in nearby New Plymouth, and the Masonic Hotel proved to be ideal. The street parking is safe and conveniently located beside the hotel.
Stayed 2 nights in Mar 2018

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and omg that bed!!
Stayed at Masonic while visiting family in the area. As usual room was very clean and comfortable. The bed was so comfortable it was hard to get up in the morning. Will definitely stay again.
Stayed 1 night in Feb 2018