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Reviews of SpringHill Suites Waco Woodway

3 out of 5
SpringHill Suites Waco Woodway
200 Colonnade Parkway, Waco, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1001 reviews" "
Rating 8 - Good. 189 out of 1001 reviews" "
Rating 6 - Okay. 43 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it wasn’t in a busy part of the town but could’ve used alil cleaning, wasn’t bad but could be spit shined alil
Stayed 1 night in Mar 2024

6/10 Okay

Geraldine

Disliked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The lobby mens room was unkept & quite messy. Over all the place was otherwise clean and enjoyable.
Stayed 1 night in May 2024

2/10 Terrible

Amy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get the room I booked. Was not told prior. Staff was rude and unapologetic. Was lied to about speaking to a manager. Was told he was in calls the few times I called. Then was told he never came in. Pull out couch was a twin on floor that when you laid on it you felt every spring and the floor under. Woke up with bug bites. There were barely any outlets. I booked a hotel for 5 people and recieved a room with 1 bed and 1 pull out couch that was actually just a twin bed that rolled out. And as stated above very uncomfortable. So unprofessional and rude. We had stayed here a few years ago and enjoyed, I would never go back or recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kathryn, Wamego

Nice hotel but no restaurant and bar only open at set times.
Stayed 4 nights in Mar 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

stephanie

Stayed 1 night in Apr 2024

10/10 Excellent

Rick

Stayed 4 nights in Apr 2024

10/10 Excellent

Vanessa, Irving

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SO clean and well kept! One of the quietest hotels I've ever stayed in. Comfortable. Great amenities. Free breakfast. Safe. Wonderful staff.
Stayed 2 nights in Mar 2024

8/10 Good

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was centrally located.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hillary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean and the staff was super helpful when we checked in late at night. The hotel room was big enough for our family of 5 and so clean! The breakfast was easy to grab and go and had options for all of us! Would stay there again anytime!!
Stayed 1 night in Mar 2024

8/10 Good

Katy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I wanted to express my displeasure with my current stay. My wife and I arrived March 12th and when we arrived to our room our toilet was not working. I immediately notified the front desk and his solution was for him to try to find a plunger and I had to go get it and fix the toilet myself. The plunger he gave me was garbage ( your maintenance guy said he was throwing it out) .The next morning it was fixed. During the night my wife and I had to use the washroom on the main floor several times which meant getting dressed each time to go to the washroom. Apparently there were no other rooms available. When we arrived back at our room the next day there were no clean towels and the bed was not made. I later was told the rooms are not cleaned every day. News to me.
Stayed 4 nights in Mar 2024

2/10 Terrible

Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’m so pissed off with management. I stayed at this hotel for one reason THE POOL! It was closed both days with no answer on when it would be available! It’s the Weekend why would you turn off or do maintenance on your busiest day! I want my refund. I had to hear my kids wine both day because pool wasn’t available. We bought shorts toys for the pool and to come and not have it available is unacceptable.
Stayed 1 night in Mar 2024

10/10 Excellent

Marlyn

Stayed 3 nights in Mar 2024

10/10 Excellent

Velma T.

Liked: Cleanliness, property conditions & facilities
We ask for a late check out and they couldn’t even give us five minutes
Stayed 1 night in Mar 2024

10/10 Excellent

Cristan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was really friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Margaret

Travelled with partner
Front desk was not very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated Marie’s level of friendliness and professionalism. She made great recommendations, provided a breakdown to the hotel amenities. Nice quiet stay with plenty of parking.
Stayed 1 night in Mar 2024

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really liked the separate entry area with tiny kitchenette, however, the refrigerator really did not work. Had only 3 items placed within it & they were not chilled overnight. My husband called the desk upon arrival & followed the lady's instructions to confirm it was adjusted correctly, yet it never turned on to run. As we had small bottle of milk, we placed it in the ice bucket to keep it chilled for use.
Stayed 1 night in Feb 2024

8/10 Good

Kari

Stayed 1 night in Feb 2024

10/10 Excellent

Mauricio

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayborn museum trip
Room was clean but toilet would not flush. Must not have an on site maintenance person because we were offered a plunger to try or move rooms. We were already settled in so we tried the plunger & did not have any more trouble. Beds were not the most comfortable we have had. Lady at front desk was very nice and helpful. Grandkids loved the fish tank in the lobby.
Stayed 1 night in Feb 2024

10/10 Excellent

valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Billie

Liked: Property conditions & facilities
Quick overnight
Stayed 1 night in Feb 2024

10/10 Excellent

Connie

Stayed 1 night in Feb 2024

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Evan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning blower was very loud. I noticed that the return air filter grill and the air filter behind it were both very dirty.
Stayed 1 night in Feb 2024

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in general. The beds in this particular room were not as comfortable as usual and it didn't seem quite as perfectly clean as in the past.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie and Marcia were both very helpful. They both provided excellent customer service.
Stayed 1 night in Jan 2024

4/10 Poor

Raymond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff not so great room
The room was spacious but bed were super uncomfortable and bathroom paint was falling off. Bathroom had no ventilation and whenever someone showered the water went all over the bathroom and with my kid I felt it wasn’t safe. The safe I did come I contact with were helpful and pleasant.
Stayed 2 nights in Jan 2024

10/10 Excellent

Becca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie was so hospitable and welcoming! She was warm and patient, a wealth of information, and most of all, an asset as the first face associated with Springhill Suites Waco Woodway. We would most certainly return to this location again.
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

BUCHI RAJU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
Everything was perfect! Staff was friendly and helpful. Our room had everything we needed and more. We will definitely stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sekai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ppl so nice. Indoor pool is awesome and spacious
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Travelled with family
Liked: Staff & service, property conditions & facilities
With a background in tourism, I'm probably a bit more attentive to things. I kinda felt let down from the get go. I was hoping for more. Parking lot lighting burned out from the start of arrival. Desk atendant took a while to come to desk at 9 P.M. He did not seem friendly (No hello/how was your drive pleasantries etc.) There was a dirty sock on floor (still there at checkout). Upstairs had a horrible food smell in air. Maybe foreign cooking because it was gone in the morning. These things happen of course. Breakfast was ok. The food attendant was A . She was very nice. Make her the GM. I did notice quite a bit of dust on railings and fixtures when viewing from 2nd floor. This could eaily be prevented with scheduled cleaning. The fishtank was atrocious with algae. Ladies at desk said it gets cleaned every week (you would never know). Room was very quiet. Beds were good. Couch in side room is a joke. Cushion feels 20" thick and like you are on a throne. No way to relax after a long drive etc. I would recommend separate shampoo in shower. No clue what is or has been put in bulk bottles. Price was a few dollars cheaper than Holiday Inn, but questionable if I would stay again to save $20. A few minor changes would make this place a home run.
Stayed 1 night in Jan 2024

8/10 Good

Faith

Stayed 1 night in Jan 2024

8/10 Good

Kaci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel we used this as a staycation and the kids loved the pool it was a comfortable temperature to swim in. Only complaint is breakfast could be better. No waffle options and no kids cereal was very much for adults.
Stayed 1 night in Jan 2024

8/10 Good

Mario

Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024