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We had a issue with no remote to the tv so after the third time down to the front desk we asked for a new room. The front desk person was more then happy to do that for us. Thsnks for the help after a long day of driving.
Response from Duane- General Manager on 11 Apr 2024
David, Thank you for choosing the Holiday Inn in Waco. We are pleased you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
8/10 Good
jeffrey, fountain valley
9 Apr 2024
Room was a little dated. Could use a makeover
jeffrey
Stayed 3 nights in Apr 2024
Response from Duane- General Manager on 10 Apr 2024
Jeffrey,Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 10 Apr 2024
Eric, Thank you for choosing the Holiday Inn in Waco. We are pleased that you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 5 Apr 2024
Kent, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 24 Mar 2024
Arneta, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
At a glance, it looks nice and well kept in entry and main areas… however the dirty pool made our whole family sick. Shower liner was dirty yellow/brown and smelled of mildew and complete funk.
Allison
Stayed 2 nights in Mar 2024
Response from Duane- General Manager on 18 Mar 2024
Alison, Thank you for choosing the Holiday Inn in Waco. We are sorry to hear your family got ill. However pools don’t make people ill. We wish you safe travels.
6/10 Okay
Lynn
Travelled with family, Travelled with partner
16 Mar 2024
Liked: Cleanliness, staff & service
Clean, but room needs a refresh. Limited restaurant and bar times. No coffee available after noon.
Lynn
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 16 Mar 2024
Lynn, Thank you for choosing the Holiday Inn in Waco. We wish you safe travels and hope to see you back soon.
Great place location to my events I went to and clean .
Monique
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 15 Mar 2024
Monique, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
8/10 Good
Kathy
8 Mar 2024
Kathy
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 29 Mar 2024
Kathy, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
10/10 Excellent
Jayson
Travelled with family
6 Mar 2024
Very nice hotel, but a little hard to get to the proper turn in point, could use some signage along the access street.
Jayson
Stayed 1 night in Mar 2024
Response from Duane- General Manager on 6 Mar 2024
Jayson, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 4 Mar 2024
Hi Jenny, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 1 Mar 2024
Juan, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
The front desk staff member was friendly and the facility is clean and comfortable. The cafe staff, however friendly, seemed to have very little training. I had dinner the night I checked in, and breakfast the next morning; I was served by different staff members and the experience was extremely slow both times.
zinthia
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 28 Feb 2024
Zinthia, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 25 Feb 2024
Ricky, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until the, we wish you safe travels.
Response from Duane- General Manager on 22 Feb 2024
Dear Anonymous Guest, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 20 Feb 2024
Erin, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, We wish you safe travels.
2/10 Terrible
Jai
17 Feb 2024
Jai
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 19 Feb 2024
Thank you for staying with us. I am sorry that you reacted this way due to not being able to change your reservation. This hotel is not a two and you know it.
2/10 Terrible
Coresha
17 Feb 2024
Coresha
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 19 Feb 2024
Thank you for staying with us. I am sorry that you reacted this way due to not being able to change your reservation. This hotel is not a two and you know it.
2/10 Terrible
John
17 Feb 2024
John
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 19 Feb 2024
Thank you for staying with us. I am sorry that you reacted this way due to not being able to change your reservation. This hotel is not a two and you know it.
I went to waco with my wife for valentine's , when i arrived to the hotel the room wasn't ready for me because i arrived an hour early but susan the desk lady whonwas son professional tell to wait for 15 minutes so i wait and i got my room in 5 minutes.next morning i go tonthe restorant for breakfast and they have a very good restaurant with good food .
hugo
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 16 Feb 2024
Hugo, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 16 Feb 2024
Bradford, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
Awesome price and awesome facilities. Plenty of Restaurants around the hotel.
Jose
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 13 Feb 2024
Jose, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
6/10 Okay
Ferris
12 Feb 2024
Liked: Cleanliness, staff & service
I came and was put in a room next to a loud couple and ultimately switched rooms to one with a smaller television for the sake of peace. Otherwise it was a pleasant stay.
Ferris
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 13 Feb 2024
Ferris, Thank you for choosing the Holiday Inn in Waco. Yes, there are loud guests. Once you let us know, we got you moved. We are happy you enjoyed the rest of your stay.
It was close to my Sons townhouse while visiting family.
Aluicia
Stayed 2 nights in Feb 2024
Response from Duane- General Manager on 12 Feb 2024
Aluicia, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and look forward to your next visit. Until then, we wish you safe travels.
10/10 Excellent
juan
Business traveller, Travelled with partner, Travelled with group
Response from Duane- General Manager on 10 Feb 2024
Juan, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we look forward to your return. Until then, we wish you safe travels.
Response from Duane- General Manager on 8 Feb 2024
Darlene, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
We checked in and our room was very hot, ac was broken and my pillow had a blood stain, we then got transfer to another room. However half the floor was under construction and the halls where very hot and smelled of sewerage, for what I paid this was very disappointing and frustrating
Rosa
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 5 Feb 2024
Rosa, Thank you for choosing the Holiday Inn in Waco. I am sorry you misunderstood. None of this hotel is under construction. They are just changing the sinks in the bathrooms in the guest rooms. We are sorry this soured your stay. We hope to see you back soon.
Response from Duane- General Manager on 3 Feb 2024
Sandra, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and we hope to see you back soon. Until then, we wish you safe travels.
10/10 Excellent
Brooke
3 Feb 2024
Brooke
Stayed 1 night in Feb 2024
Response from Duane- General Manager on 20 Mar 2024
Brooke, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until then, we wish you safe travels.
6/10 Okay
Cara
2 Feb 2024
Cara
Stayed 1 night in Jan 2024
Response from Duane- General Manager on 3 Feb 2024
Cara, Thank you for choosing the Holiday Inn in Waco. We Hope to see you back soon. Until then, we wish you safe travels.
Response from Duane- General Manager on 2 Feb 2024
Rene, Thank you for choosing the Holiday Inn in Waco. We are happy you enjoyed your stay and hope to see you back soon. Until the, we wish you safe travels.