Indoor pool

Reviews of Comfort Inn & Suites Voorhees/Mt. Laurel

2.5 out of 5
Comfort Inn & Suites Voorhees/Mt. Laurel
1000 Laurel Oak Rd, Voorhees, NJ

Reviews

6.4
Rating 10 - Excellent. 226 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 157 out of 1000 reviews" "
Rating 2 - Terrible. 193 out of 1000 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Jason, We appreciate you choosing our hotel for your stay. If there are any details you would like to share about your experience, please do not hesitate to contact us directly. We value your input and hope to welcome you back in the future.

4/10 Poor

Samantha

Travelled with family and small children
Liked: Amenities
I’m irritated because their pool is closed and that’s the only reason I booked this hotel.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Samantha, We apologize for any inconvenience caused by the pool closure during your stay. We recommend reaching out to our management team directly to address your concerns and discuss your experience further.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my three nights at the Inn, my bed and pillows were very comfortable. The staffs were very accommodating to my needs.
Stayed 3 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Marcia,We are thrilled to hear that you had a comfortable stay in our inn and that our staff provided excellent service. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

2/10 Terrible

Sarah Ann

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were unwelcoming. I traveled with 2 small kids who were looking forward to swimming, but the pool was "closed for construction"(I never saw anyone working on it the whole 4 days we were there). The bedding and mattress protectors had stains on it. The breakfast was gross and no variety. We'll never stay at another comfort inn ever again.
Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Sarah Ann, We value your feedback and apologize for the inconveniences you encountered. Our team strives to provide a welcoming environment for all guests. The pool closure was necessary for maintenance, and we regret if this impacted your stay. Rest assured, we'll address your concerns with the appropriate departments for improvement moving forward.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 4 May 2024
Hello Natalia,We're thrilled you had a wonderful stay with us! We look forward to welcoming you back again soon.

6/10 Okay

Ercides

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apesta a tabaco y mariguana en los pasillos
Stayed 5 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Ercides, We're sorry to hear about your experience. We strive to maintain a pleasant environment for all guests and encourage anyone encountering similar issues to contact our management directly for immediate assistance with any concerns regarding their stay.

6/10 Okay

Edward

Travelled with partner
I enjoyed myself while I was there.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Edward, We are delighted to hear that you had a pleasant experience during your stay with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our management team. Your satisfaction is our top priority.

10/10 Excellent

Leona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They need do not disturb signs
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Leona,We appreciate your feedback regarding the do not disturb signs and will pass this along to our management team for review. Your input helps us to continually improve our services for all guests. Thank you for sharing your thoughts with us.

2/10 Terrible

wyatt

Travelled with family
Disliked: Amenities
This place was a dump. Messy and dirty. Peeling paint broken fixtures etc. NEVER stay here. We left a day early even though neither Expedia or the facility would refund us. Total bummer.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello wyatt, We are sorry to hear about the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for further review. Should you have any further concerns, please feel free to reach out to our management team directly to address them accordingly.

2/10 Terrible

Carraya

Disliked: Cleanliness, staff & service, property conditions & facilities
There were mouse
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Carraya, We appreciate your feedback and apologize for any inconvenience experienced during your stay. It's important to us that all guests have a comfortable visit, and we will address this issue with our pest control team to ensure a pest-free environment for future guests.

4/10 Poor

Brianna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Brianna,We appreciate you taking the time to review your stay with us. If there were any specific areas that we could have improved, please don't hesitate to contact us directly so we can address them accordingly.

2/10 Terrible

Latasha, Bronx

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
My one night stay was horrible, the room looked as if no one cleaned it properly. There was a mouse in the room. The property smelled. The young lady that checked me in was rude and unwelcoming. I would never stay at this comfort inn again.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Latasha, We apologize for any inconvenience experienced during your stay. We take all feedback seriously and will address the issues raised to ensure a pleasant stay for our future guests. Thank you for bringing these concerns to our attention.

2/10 Terrible

Eduardo, Brooklyn

Disliked: Cleanliness, property conditions & facilities
There were holes in the wall. The safe was not secured and the toilet kept on running.
Stayed 3 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Eduardo, We appreciate your feedback regarding your recent stay. We encourage guests to reach out to management directly with any concerns during their stay so they can be addressed promptly. Your comments have been noted for future improvements to our services and facilities. Thank you for bringing these matters to our attention.

8/10 Good

Dontae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Dontae, We are delighted to hear that you enjoyed our hotel's location. We appreciate your positive feedback and hope you had a wonderful stay with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.

6/10 Okay

Diana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Diana, We're glad you chose to stay with us. If there are any aspects of your experience that we can improve, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Temica, Camden

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need lower prices take pool off its not working
Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello Temica,We appreciate your feedback and will share your concerns with the management for their review. Please feel free to reach out to them directly for any further assistance regarding your recent stay. Thank you for bringing this to our attention.

2/10 Terrible

Amelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my daughters and i went for a wrestling event and we stay for 2 days 3 nights the toilet was broken the tv was not working we was told someone would come fix it no one came the sheet was nasty the pillows was nasty i had to go buy bed in the bags unfortunately all the hotel around was fully booked so we had to make the best of it and on the 2nd night when we got back to the room there was a diabetic needle by my room door in the hallway never would i stay there again
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Amelia, We are sorry to hear about your experience and inconvenience. We strive to maintain a high standard of cleanliness and comfort for all our guests. Your feedback is valuable to us, and we will address these concerns with the relevant teams for improvement. We apologize for any discomfort caused and appreciate you bringing this to our attention.

8/10 Good

Jonelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Jonelle,We're delighted to hear you had a pleasant stay with us! If you have any further feedback to share, please don't hesitate to contact us directly so we can ensure your next visit is even more enjoyable.

6/10 Okay

Temica, Camden

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old dirty and falling apart
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Temica, We appreciate your feedback and will share your comments with our team for further improvement. Your experience is valuable to us in our commitment to enhancing guest satisfaction and maintaining our standards. Please feel free to reach out to our management team with any additional details or concerns.

6/10 Okay

Oluwafemi

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The Indoor Pool is not open, I came here because of the indoor pool for my children to have fun, unfortunately I was told it’s closed
Response from Manager on 3 Apr 2024
Hello Oluwafemi, We apologize for the inconvenience regarding the indoor pool closure. We recommend reaching out to our management for any further assistance or clarification on this matter. Thank you for your understanding.

10/10 Excellent

Dakota

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Clean beautiful property with friendly staff
Stayed 4 nights in Mar 2024
Response from Manager on 1 Apr 2024
Hello Dakota,We are delighted to hear that you found our property clean and beautiful, and our staff friendly. Your satisfaction is our utmost priority. Should you have any further feedback or need assistance, please reach out to our management team directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

CATRINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it!! Would definitely return.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello CATRINA,We are thrilled to hear that you had a positive experience during your stay with us. We look forward to welcoming you back in the future for another enjoyable visit. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Temica, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Temica,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

2/10 Terrible

Brian

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Brian, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any details of your stay so we can address your concerns. We strive to provide exceptional service to all our guests.

8/10 Good

Zahniya

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Zahniya, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable and the rooms and building were clean. The only thing that needs a bit of improvement is breakfast. More consistent attention needs to be made to the availability of breakfast items and the condition of the serving area.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello christine,Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our comfortable beds and the cleanliness of our rooms. Your comments about breakfast are duly noted, and we will address this with our team for further improvement. We appreciate your valuable input as we strive to enhance our guests' experiences.

4/10 Poor

Roblox

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its no pool they need state its not in order its dirty the blow dryer full lent its mold stains on walls
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Roblox,We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out to the hotel directly with any concerns to ensure they are promptly addressed. Thank you for bringing these issues to our attention so we can improve our guest experience.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My family loves the in door pool and the complimentary breakfast every morning.
Stayed 3 nights in Dec 2023
Response from Manager on 16 Mar 2024
Hello Monique,We are delighted to hear that your family enjoyed our indoor pool and complimentary breakfast during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future for another enjoyable experience.

2/10 Terrible

Kamish

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place was inhabitable we did not stay there.
Stayed 2 nights in Mar 2024

6/10 Okay

MJ

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was only ever one person working the front desk and every time we needed something we had to wait. Staff was friendly. Looked like they were in the middle of a remodel, there were large rolls of carpet in the lobby, a/c units in the hall being torn apart with peices around. Room was clean though. Biggest downfall was the indoor pool was closed for "maintenance". It should have said that on the website. If I had known in advance I would have booked elsewhere. There was not enough breakfast left when we went down at 7:30, only half hour after breakfast started. If you're looking for a less expensive hotel without the bells and whistles then this is fine. If you want something nicer go to the Holiday Inn.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello MJ,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff and the cleanliness of your room. We apologize for any inconvenience you experienced due to ongoing renovations and the temporary closure of the indoor pool. Your comments regarding breakfast availability have been noted for our team's review. We strive to provide a comfortable stay and hope you consider staying with us again in the future.

4/10 Poor

DAYANA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel smells like cigarettes and the pool area is not sanitary. This hotel needs some major upgrades.
Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
Hello DAYANA,We value your feedback and will address these concerns internally for future improvements. Our team strives to provide a comfortable environment for all guests. Feel free to reach out to our management team for further assistance regarding your experience.

8/10 Good

Tamika

Travelled with family
The stay was ok. Staff could smile and be a bit more welcoming. A couple of minor things in the room that wasn’t great. However, the stay as I previously stated, overall was ok. Thank you.
Stayed 2 nights in Feb 2024
Response from Manager on 16 Mar 2024
Hello Tamika,We appreciate your feedback regarding your recent stay with us. Our team values all guest comments to improve our services continuously. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance. Thank you for choosing to stay with us.

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smells like weed and smoke. AC didn't work in the room. Very unpleasant
Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
Hello John,We're sorry to hear about your experience and regret any inconvenience caused during your stay. Guest feedback is valued, and we will address these concerns promptly to enhance our service standards for future visits.

8/10 Good

Desiree

Travelled with partner
Proximity to area businesses
Stayed 2 nights in Feb 2024
Response from Manager on 16 Mar 2024
Hello Desiree,We appreciate your feedback on the proximity of our hotel to area businesses. We always aim to provide a convenient location for our guests to access nearby establishments. Your comments will be shared with our team for further review and consideration for future improvements. Thank you for taking the time to share your experience with us.

8/10 Good

Marcie

Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
Hello Marcie,We're thrilled you enjoyed your stay with us! Should you have any suggestions or concerns, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Leandra

Liked: Room comfort
OCCUPIED INSECTS
Given a room that was occupied. And then given a room an insect problem.
Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Hello Leandra,We regret to hear about your experience. Your feedback is important to us, and we encourage you to contact our management team directly to address any concerns or issues encountered during your stay. Our team is dedicated to ensuring all guests have a comfortable and enjoyable visit.

8/10 Good

carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
Hello carmen,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback, so we can ensure a better experience next time.

6/10 Okay

Vandy

Liked: Property conditions & facilities
Disliked: Amenities
wasnt the worst but wouldnt stay again
Stayed 2 nights in Jan 2024
Response from Manager on 16 Mar 2024
Hello Vandy,We value your feedback and apologize that your experience did not meet expectations. We appreciate your comments and will use them to improve our services. If you have any further feedback, please contact our management team for assistance with your concerns.

6/10 Okay

KARLA

Travelled with family
Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Hello KARLA,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback you would like to share. We look forward to hearing from you.

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 16 Mar 2024
Hello George,We're sorry to hear that your experience did not meet expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

10/10 Excellent

Olushola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Hello Olushola,We appreciate you taking the time to leave a review. Should you have any further feedback, please feel free to contact our management team directly. Thank you for choosing us for your stay.

8/10 Good

Jerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Hello Jerrie,We're thrilled that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

4/10 Poor

KENNETH, Cherry Hill

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 17 Mar 2024
Hello KENNETH,We appreciate you choosing our hotel for your stay. If you have any specific feedback you'd like to share from your experience, please don't hesitate to contact us directly. We value your input and hope to welcome you back in the future.

4/10 Poor

Dionna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was very poor. I wish I could add the pictures that I took of area after area of unmaintained property. The guy who checked us in had dirty clothes on! No one had a uniform, so I had no idea who to really ask for help. The free breakfast was a total joke. Actually, the best thing about the hotel was the waffle iron that actually gave crisp waffles (just don't expect much else). The pool area was crazy looking, however the water was clear. I am quite surprised that Comfort Inn would allow anyone with such poor quality to have a franchise with their name on it. The hotel room itself was visually clean, even though we did have to request a new one immediately because the first room, when we first went up, was unlatched and had someone else's stuff inside. I would like to be contacted by Comfort Inn headquarters to share pictures.
Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Hello Dionna,We are sorry to hear about the issues you encountered during your stay. We will pass along your concerns to the appropriate departments for review. We strive to maintain high standards and will address any areas needing improvement. Please feel free to contact Comfort Inn headquarters directly to share your feedback and pictures. Your comments are valuable in helping us enhance the guest experience.

8/10 Good

Saddiqque

Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Hello Saddiqque,We're delighted to hear you enjoyed your stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out. We hope to welcome you back soon for another fantastic experience!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok rooms but you get what you pay for
The clerk at checkin said our room number out loud and loudly twice during checkin. There were a group of men sitting in the lobby watching us check in. I was staying with my 17 year old daughter and we both felt very uncomfortable. The breakfast wasn't great. Only powdered creamer or 2% milk for the coffee and the waffles tasted sour so I think the batter had gone bad. The lobby was also quite cold. The clerk had to wear a winter coat while working.
Stayed 1 night in Jan 2024
Response from Manager on 16 Mar 2024
Dear Guest,I'm sorry to hear about your less than satisfactory experience at our hotel. We appreciate your feedback and take the security and comfort of our guests very seriously. Your concerns will be addressed with our team. We aim to continuously improve our services and hope to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Latrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 16 Mar 2024
Hello Latrice,We are delighted to hear that you had an exceptional experience during your stay with us. We look forward to welcoming you back soon for another wonderful stay!

10/10 Excellent

guirguis

Liked: Cleanliness, amenities
Stayed 2 nights in Oct 2023
Response from Manager on 16 Mar 2024
Hello guirguis,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back in the future.

6/10 Okay

Teresa, York

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on 16 Mar 2024
Hello Teresa,We appreciate you taking the time to leave a rating. Should you have any specific feedback from your stay, please do not hesitate to reach out to us directly. We value your input and would like to ensure your future experiences exceed your expectations.

2/10 Terrible

Arturo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place
This place is disgusting and comfor inn should be ashamed for letting one of there properties get so nasty
Stayed 5 nights in Jan 2024
Response from Manager on 16 Mar 2024
Hello Arturo,We're disheartened to hear about your experience. Feedback like yours is crucial for us to improve. Please reach out to our management team directly to address your concerns. Thank you for bringing this to our attention.