Virginia Union Hotels, Richmond

"Clean. Nice staff. Convenience of location. "

"We didn’t keep our reservation… it was unbearable. Smelled like smoke and was dirty. We were not comfortable staying there so we asked for a refund. We have not seen it yet. "

"We requested a room with 2 queen beds, they gave us a room with one bed, when we went to the reception to let them know they took over 1/2 hour to then tell us that they did not have any rooms available with 2 beds, and couldn’t provide us with two rooms either, they told us with no worries in the world that they overbooked and couldn’t do anything for us. Basically left us stranded after a very long trip and being super exhausted."

"This place does NOT look like the pictures. Pulling into the parking lot and you'll see run down signage, blinking signs, and even some flickering lights. Check in was quick, easy, and friendly. Now onto the room.... lordy where do i start? This place is sooooooo outdated and is in desperate need, for not even just upgrades, but PROPER maintenance. The ceiling tiles were gross looking and some looked like they'd fall out. One electrical socket didnt have a cover (I would assume that shouldn't be like that for safety). One socket didnt work at all. There was a tissue stuffed into a possible hole in the ceiling. The Side table lamp was broken. The towel rack in bathroom was rusted quite a bit. Bed was ok... had clean sheets. I asked for an extra towel and wash clothes. Front desk said that they didnt have anymore but they would get some and bring them to my room within 10-15 minutes... got them almost 1.5 hours later (after 11 pm. Luckily, i hadnt fallen asleep yet). No phone in the room to contact front desk. Had I been able to get a refund, I would have and went elsewhere. Don't get me wrong. I'm not looking for immaculate and completely updated esthetics, but this was a bit ridiculous. Definitely won't be staying there ever again. Sorry. "

"Beautiful location. Great staff. Wonderful food. Best coffee I have ever had. "

"Booked this hotel literally because there was nothing else available with two separate beds in the area - doe to multiple events in Richmond. Will never stay there again. Staff are very nice and friendly but the property definitely can use a lot of TLC. Also - this is the first hotel (and we travel a lot because of sports) that has ZERO free extended stay. Two hours cost me $40 and after that they carve a full day PLUS a a $25 holding fee (whatever that is). And there are not decent eating places around. "

"This property looked and felt tired. Kind of like a hotel that wants to be a luxury hotel ... but hasn't figured it out or shared that with their employees. The bathroom was dirty with scuff marks on the door and shower and literal dirt in the corners. Peeling wallpaper. The bed's top sheet had a foot-long tear right at the top. That was fun. Housekeeping was hit or miss. We finally had to ask for our room to be serviced. And they were the stingiest hotel I've ever seen for leaving towels and washcloths. One per guest, which is problematic if you spend the day sweaty outdoors and want to refresh before dinner. (I will not re-use a washcloth.) Plus, there was very little place to put your clothes. My wife and I were there for a week and there weren't enough hangers for even her clothes. I had to spread my shirts out of the couch. Plus, there was no bureau or chest of drawers to put your other clothes in so we had stuff in our suitcases all week. There was a neat electric tea pot in the room ... but not once during the week did they leave any cups. They have a rec area with a pool table but ... and this is kind of indicative of the rest of the property ... the table felt was coming loose and the three cues were useless: two didn't have tips and the remaining cue was split in the shaft. Do you need a pool table at a hotel? No. Not at all. But if they do offer one, it should at least be in decent shape. Bottom line: There are definitely cleaner, more modern hotel in RVA. "

"All elevators were broken, the faucet in the bathroom was loose. Generally a bad place to stay"

"Our room was gorgeous! It was quiet and we needed that. The staff was friendly. We ate dinner at the restaurant and received excellent service. We will definitely be back again!"