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Reviews of Crowne Plaza Virginia Beach Town Center, an IHG Hotel

3.5 out of 5
Crowne Plaza Virginia Beach Town Center, an IHG Hotel
4453 Bonney Rd, Virginia Beach, VA

Reviews

7.4

Good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 184 out of 1001 reviews" "
Rating 4 - Poor. 103 out of 1001 reviews" "
Rating 2 - Terrible. 101 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Erick

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness
Remodeling and dirty
Stayed 1 night in Feb 2024
Response from General Manager on 22 May 2024
Greetings Erick,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the condition of the property. We value your patience while we make updates, and we hope you'll come to see us again when the work is complete.At your service,James Moore

8/10 Good

Ford

Travelled with partner
Loved newly renovated room. Just a few things, I wasn’t happy with. NO hangers in the closet and the lights on the bed didn’t work.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Greetings Ford,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we look forward to your next visit.At your service,James Moore

4/10 Poor

Francky, Reading

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad experience
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Greetings Francky,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope you return soon. At your service,James Moore

6/10 Okay

Heather

Liked: Cleanliness
Disliked: Property conditions & facilities
I wish i had known that the propert was undergoing redevelopment. It was nit appealing in the least. Their breakfast was a bagged set of items. The "entrance" was steep and notation of where to go was unclear. I left a day early.
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Greetings Heather, Thank you for sharing your experience. We understand your concerns regarding the redevelopment and the temporary changes to our amenities, including breakfast. We're committed to improving signage and accessibility during this transition. Your feedback is invaluable, and we look forward to welcoming you back for a better experience.At your service,James Moore

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was close to our destination. The property was under renovation. I knew that when made reservation.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Greetings Cynthia,We appreciate your feedback on your recent stay at Crowne Plaza Virginia Beach Town Center. It's great to hear that our property's proximity to your destination was convenient for you. We also understand that our ongoing renovations may have affected your experience, and we thank you for your understanding. We're excited to showcase our refreshed spaces on your future visits.At your service,James Moore

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

TIANA

Stayed 1 night in Apr 2024

6/10 Okay

suha

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rooms were clean. They did not mention renovations but there were some major renovations.
Stayed 1 night in Apr 2024
Response from CP-VB-GM on 10 Apr 2024
Thank you for taking the time to share your experience with us. Yes the hotel is under renovation making improvements for you our guest. We do have this information posted on the hotels website and in the mobile app. Thank you again and we hope to see you in the future.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CP-VB-GM on 6 Apr 2024
Thank you for sharing your rating with us. Not sure what went wrong. If you have concerns, please contact the hotel directly. Thank you

8/10 Good

Vannessa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It would have been nice to know that the property was under construction. No pool but the front dest did give info to go to another property to swim. The water was freezing at the other property.
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 2 Apr 2024
Vanessa, thank you for taking the time to share your most recent stay experience with us. I have reviewed your comments and would like to apologize that you were not aware of the hotel under renovation. This information is found on the hotel's main website site as well as teh IHG mobile app. Thank you again for staying with us.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Was under construction when we came. We didn’t see that notice when booking reservation. breakfast was in fridge grab and go - usually it’s in the cafe. All in all was fine.
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 2 Apr 2024
Shannon, thank you for taking the time to share your feedback with us. We are happy you enjoyed your overall stay. I have shared your feedback with the team. My hope is that you will visit us again in the future should your travel needs bring you this way.

4/10 Poor

Annamarie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Website did not say hotel is under refurbishment. The whole 1st floor is torn up, check-in was on 2nd floor (no biggie there), restaurant, bar and pool were all closed, parking lot was a mess with equipment, boxes, trash, port-o-pots. Walking into hotel was messy and sketchy. Staff were very nice but I wouldn't stay again until all refurbishments are complete. It's been going on for almost a year, maybe longer, I was told at check out.
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 1 Apr 2024
Thank you for taking the time to share your experience with us. The hotel is under a full renovation scheduled to be completed by and of spring. The hotels website and the mobile app lists that the hotel is under a renovation and what is closed due to this. I have shared your feedback with the team. Thank you again for sharing your feedback.

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conducting false advertising. The property is several milez from the beach and the whole facility is under construction. The rooms are okay, but nothing is available. There is no pool and no dining facilities at the moment. None of this is mentioned on the website. This is absolutely ridiculous!
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 30 Mar 2024
Thank you for sharing your feedback. The hotel is not located at the beach and is listed Crowne Plaza Virginia Beach Towne Center. The hotel is near the beach. The hotel is under a full renovation, and it is listed on the hotel's website and in the mobile app. When booking 3rd party, it is listed to visit the hotel's main website for information and policies. Thank you for your feedback.

8/10 Good

Raymond, Henrico

Business traveller
Liked: Cleanliness, staff & service, amenities
The room had been newly redone, and it was excellent. The room was very clean and had plenty of amenities. Bed was comfortable. Wish the tv had a timer. I was there to do massage, and there was amble room to set up my table. The construction was noisy at times and having to walk through it all to get to the elevator was a bit much, but what can you do. I appreciated the good pricing.
Stayed 2 nights in Mar 2024
Response from CP-VB-GM on 29 Mar 2024
Thank you for taking the time to share your experience with us. I would like to apologize for the inconvenience with the construction noise. The renovation will be completed at the end of spring. Thank you again for your feedback.

8/10 Good

Ardenia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property should have stated in the booking that they were in a major remodel. The entrance was in the back on the 2nd floor. The hotel looked closed when you first pull up
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 27 Mar 2024
Ardenia, thank you for taking the time to share your recent experience with us. We apologize you were not aware the hotel was under a full renovation. All alerts and important information is listed on the hotel's main website and in the mobile app about the hotel's renovation. Thank you again and we hope to see you in the future.

4/10 Poor

Cassandra

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CP-VB-GM on 26 Mar 2024
Cassandra, thank you for sharing your feedback with us. Looks like you did not have an overall great experience. We apologize for any inconvenience this may have caused you during your stay. My hope is that you will try us again in the future should your travel needs bring you this way.

4/10 Poor

Daiquan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would have been nice to know its under construction. Thise pictures looknreally good as far as the pool and breakfast. I get the upgrading but gice people a heads up. My daughter wanted to swim and it just was not what i was expecting.
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 25 Mar 2024
Thank you taking the time to share your feedback with us. We are sorry you did not have an overall great experience with us. We do have notifications and alerts on the IHG main website and mobile app about the renovation and construction. Thank you again for your feedback.

4/10 Poor

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 22 Mar 2024
Mohamed, thank you for your contributions. We apologize for any inconvenience you may have experienced during your stay. Thank you for your feedback.

2/10 Terrible

Savon

Stayed 2 nights in Mar 2024
Response from CP-VB-GM on 19 Mar 2024
Thank you for sharing your comments with us. We apologize for the inconvenience caused to you during your stay. Although you only gave us a number rating with no comments, we hope you will try us again in the future should your travel needs bring you this way.

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CP-VB-GM on 18 Mar 2024
Jessica, thank you for sharing your feedback with us. We apologize you did not have an overall great experience with us. My hope is that you will try us again should your travel needs bring you this way again.

2/10 Terrible

David, Westminster

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is under construction. There is trash all over the parking lot. Zero security. Main entrance is some weird door and check in is on the 2nd floor. Very strange. Plus it smells like weed. It is what js. They should have told me it was torn up. Not ok.
Stayed 1 night in Mar 2024
Response from CP-VB-GM on 10 Mar 2024
Thank you for sharing your feedback. I have shared your comments with the team. On the hotels main website and in the mobile app it explains the hotel is under renovation/construction. Thank you again for your feedback.

10/10 Excellent

Jeanine

Stayed 2 nights in Mar 2024
Response from CP-VB-GM on 30 Mar 2024
Thank you for taking the time to share your rating with us. Looks like you enjoyed your overall stay with us. Thank you again and hope to see you in the future.

2/10 Terrible

Juanita

Disliked: Cleanliness, staff & service
I was not able to stay. Couldn't find entry to hotel due to construction. Construction was at every potential entry. Construction workers were everywhere. I did not stay because it did not feel safe. I advised the desk by phone from the pking lot at the property. Found another hotel that felt much safer. Please do not charge my card!!! Juanita King
Stayed 3 nights in Feb 2024
Response from CP-VB-GM on 21 Feb 2024
Thank you for sharing your feedback. The hotel is currently under construction/renovation. The main entrance is closed. The hotel does have signs with directions on how to enter the property. On the hotel main website, you can also find information about the hotels renovation/construction that is taking place. Thank you for sharing your feedback.

8/10 Good

Dominic

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great spot, we had a few hiccups but overall a great place to stay. Low scores on cleanliness is due to the massive construction project going on right now. Room was very clean and modern.
Stayed 2 nights in Feb 2024
Response from CP-VB-GM on 21 Feb 2024
Thank you for taking the time to share your experience with us. I have shared your feedback with the team. We hope that you will try us again once the renovation/construction has been completed.

6/10 Okay

Mellanie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property is currently renovating, construction on the 1st - 3rd flr. Stayed for a night only.
Stayed 1 night in Feb 2024
Response from CP-VB-GM on 19 Feb 2024
Thank you for sharing your most recent feedback with us. The hotel is under a full renovation. This project is expected to be completed early spring 2024. Thank you for your feedback. We hope you will try us again when it is all completed.

8/10 Good

Charlene, Savannah

Liked: Cleanliness, staff & service, amenities
Property is under renovation. The new rooms are nice but the work is shotty. I don’t know if they’re coming back around to finish the little leftover unfinished work, but until then it’s good enough. The rates are still good, the tv had a lot of good channels but I don’t think it was completely set up because there was no information on what shows I was watching. Just little things but I’m sure it will all get resolved once renovations are complete. Other than that I was very comfortable, the bed was wonderful, the furniture is nice, and the showers are great too.
Stayed 2 nights in Feb 2024
Response from CP-VB-GM on 7 Feb 2024
Thank you for taking the time to share your most recent feedback with us. I have shared your comments with the team. With the comment about the tv, you are correct we still have options and extras to add to the tv's that will enhance your overall experience. Thank you again for this valuable feedback and we hope to see you again once the renovation is completed.

2/10 Terrible

RICHARD

Travelled with family
Disliked: Amenities, property conditions & facilities
Was not informed of construction in progress and dining closed. Specifically chose hotel due to in house dining. Understand construction debris but that doesn’t mean you should shuffle through last falls leaves and cigarette butts to get to the temporary entrance.
Stayed 1 night in Feb 2024
Response from CP-VB-GM on 5 Feb 2024
Thank you for sharing your feedback with us. I have reviewed your comments and also shared with the team. I apologize you did not have an overall great experience. On the hotels main website and mobile app we have alerts and messages about the renovation and construction taking place in the hotel.

2/10 Terrible

David

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CP-VB-GM on 29 Jan 2024
Thank you for share your personal experience. The entire hotel is under construction and renovation. I do understand how this could negatively impact your stay experience. Thank you for sharing.

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay
I understand it’s under construction however no hot water it’s Luke warm The light switches to turn lights on bed were missing And we stayed 2 nights and the cleaning ladies were knocking by 845am and check out is 11am! And I don’t want my room adjoin to someone else
Stayed 2 nights in Jan 2024
Response from CP-VB-GM on 18 Jan 2024
Thank you for taking the time to share your most recent experience with us. We would like to apologize for the inconvenience during your stay. I have shared your feedback with the team. Thank you again for this feedback.

2/10 Terrible

Leslie

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So i booked a week in advanced. Check in was at 4pm. Received 2 calls around 7:15pm when i was 10 mins away and using the gps on my phone so i did not answer. When i went in to check in, the hotel was under construction and after 10 mins waiting for the hotel staff member to finish his personal conversation i found out they were sold out. He gave me the numbe r to expedia to gwt a refund but that was itm after traveling 4 hrs wi th 3 jids, i was very upsetm he apologized but that didnt soove the problem i had to find a last minute hotel. Like dont accept expedia reservations if you are going to give my room away and call after the fact to tell me. Worse experience ever.
Stayed 1 night in Jan 2024
Response from CP-VB-GM on 29 Jan 2024
Thank you for sharing your most recent experience. I would like to apologize for the experience you had. Unfortunately, the hotel was sold out. I have shared your feedback with the team. We hope you try us again once the renovation has been completed.

2/10 Terrible

Gregory

Travelled with family
The property is being renovated. It looks like a war zone in the interior. It should be closed until the renovations are completed. Very Disappointed!!!
Stayed 2 nights in Jan 2024
Response from CP-VB-GM on 15 Jan 2024
Thank you for sharing your feedback with us. Yes, the hotel is under an active renovation and nearing the end of the renovation project. The main lobby is now under renovation and the check-in area has moved to the second floor. Thank you again for your feedback.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from CP-VB-GM on 11 Jan 2024
William, thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed your stay with us. Thank you again.

10/10 Excellent

Jessie

Stayed 1 night in Dec 2023
Response from CP-VB-GM on 11 Jan 2024
Thank you for taking the time to share your experience with us. We are happy you enjoyed your stay with us. Thank you again

6/10 Okay

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is very nice, love it, but is very noise the highway :(
Stayed 1 night in Dec 2023
Response from CP-VB-GM on 1 Jan 2024
Thank you for taking the time to share your experience with us. We are sorry you did not enjoy your overall stay. I have shared your feedback with the team. Thank you again for this valuable information. Hope to see you in the future.

10/10 Excellent

Lamelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall stay. Modern rooms and hallways. Located in the heart of town with plenty food and entertainment options.
Stayed 2 nights in Dec 2023
Response from CP-VB-GM on 18 Dec 2023
Thank you for taking the time to share your recent experience with us. We are thrilled you enjoyed your stay with us. Thank you again.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Dec 2023
Response from CP-VB-GM on 18 Dec 2023
Larry, thank you for your comments. I have shared your feedback with the team. Thank you again.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Room was newly renovated. Onsite resturaunt and bar.
Stayed 1 night in Dec 2023
Response from CP-VB-GM on 11 Dec 2023
Thank you for taking the time to share your most recent experience with us. We are thrilled you enjoyed your stay and the hotel. Thank you again and hope to see you in the not-so-distant future.

10/10 Excellent

Tina, Jamaica

Travelled with family
Liked: Cleanliness, staff & service
Nice quite area
Stayed 1 night in Nov 2023
Response from CP-VB-GM on 6 Dec 2023
Thank you for taking the time to rate us. We are thrilled you enjoyed your stay. Thank you again and hope to see you in the not-so-distant future.

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
I told them not to run my security deposit on my main card, to run it on my business card. They ran it on both and all they provided was snacks or a meal instead of a discount. There was supposed to be a couch, there wasn't. Water was cold, toilet was slow to flush and had minimal water in it so you could see fresh streaks from previous use. My car window was smashed in in their parking lot and they did not have any cameras for footage from see who did it.
Stayed 1 night in Nov 2023
Response from CP-VB-GM on 20 Nov 2023
Thank you for sharing your feedback with us. I have reviewed your comments and would like to apologize for your experience. I have shared this feedback with the team. Thank you again for sharing your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Room 719
The stay was okay but the main issues I had was there I did not have hot water for 3 days which was difficult. Also, the water had a white mist to it so I had to make sure I did not ingest it.
Stayed 3 nights in Nov 2023
Response from CP-VB-GM on 15 Nov 2023
Thank you for taking the time to share your most recent stay experience with us. I have read your comments, and I would like to apologize for this hassle. The hotel is under construction as we make improvement for you the guest. I have shared this with the team and construction team to ensure this is avoided moving forward. Thank you again for your feedback and we hope to see you again in the distant future.

8/10 Good

Dionna

Stayed 1 night in Oct 2023
Response from CP-VB-GM on 6 Dec 2023
Thank you for taking the time to share your rating with us. We hope to see you again in the future.

2/10 Terrible

kelly

Stayed 1 night in Oct 2023
Response from CP-VB-GM on 6 Dec 2023
Thank you for sharing your person experience with us. We are sorry you did not have an overall great experience with us. Thank you again for sharing.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Remodeling
Stayed 2 nights in Oct 2023
Response from CP-VB-GM on 6 Dec 2023
Nary thank you for sharing your overall rating with us. We hope you had an overall great stay. Thank you again.

6/10 Okay

Danielle, Webster

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This Crowne Plaza is under renovation. I get that. But do customers have to look at piles of gross, wet used mattresses stacked up outside? Our room was not a renovated room. It was clean. The toilet was not attached to the floor! Imagine sitting down and almost falling because the toilet rocks back and forth. And the tank lid was cracked. Breakfast buffet, which was not included in the room price, was mediocre. Scrambled eggs, fried potatoes, greasy bacon, gross looking grits with nothing to put on them. No toast. English muffin or bagel that had to be toasted with one two-slot toaster. Nothing labeled. Also, if 2 guests sit down at a 4 top, then 2 place settings should be removed. Nope. Just left on the table. Filthy water stained ceiling tiles in the dining area Broken, loose tile right at the elevator entrance is a serious trip hazard. While i understand they are renovating, there was no excuse for the overall condition of the common areas. Do better.
Stayed 1 night in Sep 2023

10/10 Excellent

mark

Stayed 1 night in Sep 2023
Response from CP-VB-GM on 6 Dec 2023
Mark, thank you for taking the time to rate your recent experience with us. We hope to see you again in the not-so-distant future.

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire experience was terrible. The person who checked me in had a horrible attitude. The next night when I went to take a shower it was broken water went every where. I got soaking wet the floors and ceiling also was wet. I called the front desk and no one answered so I walked down to the desk and explained what had happened. The front desk lady called maintenance and he said well I patched it before and I won't be able to fix it tonight. She did move to another room that didn't have a microwave or a refrigerator in it. Eventhough she was nice it was just a horrible experience. I won't be returning there ever again
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Work in progress
The hotel was okay. They are renovating and there was work on the 2 floors above me. You heard them early in the morning working. I stayed on the fourth floor.
Stayed 3 nights in Sep 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Positive experience
Place under going upgrade, price reflects it. People were great breakfast outstanding
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
1 rude staff member, clean, thin walls
The young lady at the front desk gave me 2 double beds instead of the king that I booked for Hotels.com. When asked why, she instantly gave my partner an attitude. When a manager was requested she snapped back and said there isn't one. Another young lady came and explained to us the policy and handled the situation the correct way by compensating 2 free breakfasts, since there wasn't an available king rooms, she was pleasant and apologetic. The hotel overall is very clean, but the walls a really thin. Could hear the people next door having sex, it felt as though they were in my room.
Stayed 1 night in Sep 2023