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"I truly don't understand why this hotel has a lot of good reviews. It is definitely overrated from my point of view. First of all, tray charge is €8.50 for room service no matter what you order. The room service guy we called didn't tell us about the tray charge and charged us directly when serving food. He also delivered to the wrong room and we ended up waiting 1 hour for a french fries! The tray charge isn't shown in the digital menu (from QR code) either until you go to the final page. I called the front desk and the lady promised a refund but they got communication issue and this whole refund thing was forgotten when checking out until I told them again... Also, you need to pay to access the swimming pool, €15 for 3 hrs or €20 for 2 days. Or if you are Hilton member, it is €10 for 3 hrs or €15 for 2 days. The fee is extremely non-transparent that it isn't displayed in any of the Expedia, hotel.com or agoda travel agency websites so I definitely didn't know I need to pay to go swimming in a five-star hotel when I book it! The fee table is also nowhere to be seen unless you email them directly to ask. The pool and sauna area are generally clean but the corridor is quite dark and one of the saunas is completely dark with no light at all, which is kinda weird."

"Amazing hotel! Perfect location and easy to get to and from airport as metro stop right outside. Delicious breakfast, quiet rooms, smart bars and wonderful staff. Would highly recommended this hotel."

"Very good all round"

"This is a great hotel with stunning views from the balcony; our view included the river, the city, and a beautiful sunset over the river. Everything was within walking distance, including restaurants, historic sites, and tours. While the bed was a bit hard for me, everything else made that a distant memory. The staff was very accommodating and friendly. I would recommend this hotel and would stay again."

"Great hotel 5’ from downtown Porto by car, with ample parking, decent breakfast and plenty of amenities. "

"Lovely, helpful and friendly staff. Great breakfasts and superb spa and pool area. "

"Everything was top notch in the hotel, amenities and service. Food was fresh and tasty. Staff members are bilingual and attentive. Close to everything."

"very good"

"Clean room, spacious for European hotel. Buffet breakfast was excellent with eggs, bacon, fruit, pastries, breads and more. Would stay here again. "