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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.1 out of 5 Very good
978 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air conditioning
Restaurant
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationStephansplatz5 min walk
Popular LocationPlague Column6 min walk
Popular LocationSt. Stephen's Cathedral7 min walk
AirportVienna (VIE-Vienna Intl.)16 min drive

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  • Standard Double Room, 1 Double Bed

    4.5/5 guest room rating

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 2
    More detailsStandard Double Room, 1 Double Bed
  • Standard Room, 1 Single Bed

    5/5 guest room rating

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 1
    More detailsStandard Room, 1 Single Bed
  • Privilege, Double Room, 1 Queen Bed

    4.4/5 guest room rating

    Room amenities

    • 20 sq m
    • City view
    • Sleeps 2
    More detailsPrivilege, Double Room, 1 Queen Bed

About this area

Vienna

Located in Vienna, Hotel Mercure Wien Zentrum is in the city centre and near a metro station. Hofburg Imperial Palace and Vienna State Opera are notable landmarks, and travellers looking to shop may want to visit Naschmarkt and Mariahilfer Street. Museum of Natural History and Schoenbrunn Zoo are not to be missed. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like segway rentals/tours. Our guests love the hotel's convenience for public transport: Schwedenplatz U-Bahn is 5 minutes by foot and Stephansplatz U-Bahn is 6 minutes.
Visit our Vienna travel guide
View map
Popular Location

What's nearby

  • Stephansplatz - 5 min walk
  • Plague Column - 6 min walk
  • St. Stephen's Cathedral - 7 min walk
  • Spanish Riding School - 10 min walk
  • Austrian National Library - 17 min walk

Getting around

  • Schwedenplatz U-Bahn - 5 min walk
  • Wien Mitte Station - 13 min walk
  • AirportVienna (VIE-Vienna Intl.) - 16 min drive

Restaurants

  • GO!Wien — 1 min walk

About this property

Hotel Mercure Wien Zentrum

4-star Vienna hotel in Innere Stadt, walk to Stephansplatz
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 105 rooms offer free WiFi, minibars and flat-screen TVs with satellite channels. Guests will also find room service (during limited hours), premium bedding and coffee/tea makers.
Hotel Mercure Wien Zentrum offers 105 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Parking height restrictions apply
  • Discounted parking nearby
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 17 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Croatian
  • English
  • French
  • German
  • Greek
  • Slovak
  • Spanish

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Assistive listening devices available
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in between 2:00 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 9 per pet, per night
1 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 17 per person (approximately)
  • Airport shuttle fee: EUR 37 per vehicle (one way)
  • Pet fee: EUR 9 per pet, per night
  • Late check-out fee: EUR 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Mercure Wien Zentrum Vienna
Hotel Mercure Wien Zentrum
Mercure Wien Zentrum Vienna
Mercure Wien Zentrum
Mercure Wien Zentrum Vienna
Hotel Mercure Wien Zentrum Hotel
Hotel Mercure Wien Zentrum Vienna
Hotel Mercure Wien Zentrum Hotel Vienna

Frequently asked questions

Can I cancel my reservation for free at Hotel Mercure Wien Zentrum and receive a full refund?
Yes, Hotel Mercure Wien Zentrum offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Mercure Wien Zentrum cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Mercure Wien Zentrum pet-friendly?
Yes, Hotel Mercure Wien Zentrum allows pets (limit 1 per room). There's a fee of EUR 9 per pet, per night.
What time is check-in at Hotel Mercure Wien Zentrum?
Check-in is from 2:00 PM to midnight.
What time is check-out at Hotel Mercure Wien Zentrum?
Checkout is at noon. Late checkout is available for EUR 69 (subject to availability).
Does Hotel Mercure Wien Zentrum provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 37 per vehicle, one way, applies.
Where is Hotel Mercure Wien Zentrum located?
Located in Innere Stadt, this hotel is within a 10-minute walk of Schwedenplatz, Stephansplatz and St. Stephen's Cathedral. Spanish Riding School and Hofburg Imperial Palace are also within 15 minutes. Schwedenplatz U-Bahn is only a 5-minute walk and Stephansplatz U-Bahn is 6 minutes.
4.1
Very good
978 reviews
5 - Excellent
320
4 - Good
515
3 - Okay
109
2 - Poor
28
1 - Terrible
6

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Sad face IconDisliked: Staff & service
Air conditioner switched off although it was warm outside and sweltering in the room
Stayed 7 nights in Mar 2020

2/5 Poor

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
The hotel is being renovated on the 3rd, 4th and 8th floors. From 8am until 6pm each day (including weekends) there is incessant banging and drilling, meaning that having some chill time in the afternoon just wasn’t possible. Had we been informed prior to our trip that this work was happening, we would have gone elsewhere. Poor show by Hotel MERCURE Wien Zentrum by not informing us of this work before our stay. Not an enjoyable holiday at all.
Stayed 4 nights in Dec 2019

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Always lovely to stay at a Mercure hotel. This is the 3rd one in as many cities that I’ve stayed in. Paris, Amsterdam and now Vienna. Staff are always super helpful and the team photos behind the desk were especially reassuring. It seemed like a lot of effort to go to which wouldn’t be done in a place where they thought the staff were going to leave. This suggested you me that the staff were happy there, loved their jobs and we’re likely to be around for the next few years.
Stayed 2 nights in Oct 2019

5/5 Excellent

Stayed 2 nights in Sep 2019

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