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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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Overview of Hotel Mercure Wien Zentrum

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
UNESCO Sustainable Property

Hotel Mercure Wien Zentrum

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationSchwedenplatz3 min walk
    Popular LocationMozart Figarohouse6 min walk
    Popular LocationSt. Stephen's Cathedral7 min walk
    AirportVienna (VIE-Vienna Intl.)16 min drive

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Standard Double Room, 1 Double Bed

4.5/5 guest room rating
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Room

5/5 guest room rating
  • 18 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Privilege, Double Room

4.4/5 guest room rating
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

About this area

Vienna

Located in Vienna, Hotel Mercure Wien Zentrum is in the city centre and near a metro station. Hofburg Imperial Palace and Vienna State Opera are notable landmarks, and travellers looking to shop may want to visit Naschmarkt and Mariahilfer Street. Museum of Natural History and Schoenbrunn Zoo are not to be missed. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like segway rentals/tours. Guests love the hotel's convenience for public transportation: Schwedenplatz U-Bahn is 5 minutes on foot and Stephansplatz U-Bahn is 6 minutes.
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Popular Location

What's nearby

  • Schwedenplatz - 3 min walk
  • Stephansplatz - 5 min walk
  • Mozart Figarohouse - 6 min walk
  • Plague Column - 6 min walk
  • St. Stephen's Cathedral - 7 min walk

Getting around

  • Schwedenplatz U-Bahn - 5 min walk
  • Wien Mitte Station - 13 min walk
  • Vienna International Airport (VIE) - 16 min drive

Restaurants

  • GO!Wien — 1 min walk
  • Labstelle - 3 min walk
  • Zwölf Apostelkeller - 3 min walk

About this property

Hotel Mercure Wien Zentrum

Eco-friendly Vienna hotel in Innere Stadt, walk to Stephansplatz
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, concierge services and dry cleaning. All 105 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include room service and premium bedding.
Hotel Mercure Wien Zentrum offers 105 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Vienna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 17 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Access to nearby outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Croatian
  • English
  • French
  • German
  • Greek
  • Slovak
  • Spanish

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 69
Express check-out

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 9 per pet, per night
1 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 17 per person (approximately)
  • Airport shuttle fee: EUR 37 per vehicle (one way)
  • Pet fee: EUR 9 per pet, per night
  • Late check-out fee: EUR 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Mercure Wien
Hotel Mercure Wien Zentrum
Hotel Mercure Wien Zentrum Vienna
Hotel Mercure Zentrum Wien
Mercure Wien Zentrum
Mercure Wien Zentrum Vienna
Wien Hotel Mercure
Wien Hotel Mercure Zentrum
Wien Zentrum
Zentrum Wien
Mercure Hotel Vienna
Mercure Hotel Wien Zentrum
Mercure Wien Zentrum Hotel Vienna
Mercure Wien Zentrum Vienna
Hotel Mercure Wien Zentrum Hotel
Hotel Mercure Wien Zentrum Vienna
Hotel Mercure Wien Zentrum Hotel Vienna

Frequently asked questions

Can I cancel my reservation for free at Hotel Mercure Wien Zentrum and receive a full refund?
Yes, Hotel Mercure Wien Zentrum offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Mercure Wien Zentrum cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Mercure Wien Zentrum have a pool?
Yes, this property has outdoor pool access.
Is Hotel Mercure Wien Zentrum pet-friendly?
Yes, Hotel Mercure Wien Zentrum allows pets (limit 1 per room). There's a fee of EUR 9 per pet, per night.
What time is check-in at Hotel Mercure Wien Zentrum?
Check-in is from 2:00 PM - midnight.
What time is check-out at Hotel Mercure Wien Zentrum?
Checkout is at noon. Late checkout is available for EUR 69 (subject to availability).
Does Hotel Mercure Wien Zentrum provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of EUR 37 per vehicle applies.
Where is Hotel Mercure Wien Zentrum located?
Located in Innere Stadt, this eco-friendly hotel is within a 10-minute walk of Schwedenplatz, Stephansplatz, and St. Stephen's Cathedral. Spanish Riding School and Hofburg Imperial Palace are also within 15 minutes. Schwedenplatz U-Bahn is only a 5-minute walk and Stephansplatz U-Bahn is 6 minutes.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 319 out of 978 reviews
5 - Excellent 33%
Rating 4 - Good. 515 out of 978 reviews
4 - Good 53%
Rating 3 - Okay. 109 out of 978 reviews
3 - Okay 11%
Rating 2 - Poor. 28 out of 978 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 978 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities
Write a review

3/5 Okay

Travelled with partner
Disliked: Staff & service
Air conditioner switched off although it was warm outside and sweltering in the room
Stayed 7 nights in Mar 2020

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is being renovated on the 3rd, 4th and 8th floors. From 8am until 6pm each day (including weekends) there is incessant banging and drilling, meaning that having some chill time in the afternoon just wasn’t possible. Had we been informed prior to our trip that this work was happening, we would have gone elsewhere. Poor show by Hotel MERCURE Wien Zentrum by not informing us of this work before our stay. Not an enjoyable holiday at all.
Stayed 4 nights in Dec 2019

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always lovely to stay at a Mercure hotel. This is the 3rd one in as many cities that I’ve stayed in. Paris, Amsterdam and now Vienna. Staff are always super helpful and the team photos behind the desk were especially reassuring. It seemed like a lot of effort to go to which wouldn’t be done in a place where they thought the staff were going to leave. This suggested you me that the staff were happy there, loved their jobs and we’re likely to be around for the next few years.
Stayed 2 nights in Oct 2019

5/5 Excellent

Stayed 2 nights in Sep 2019

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