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elaya hotel vienna city center

4.0 star property
Hotel with a 24-hour front desk, steps from Stephansplatz

Photo gallery for elaya hotel vienna city center

Exterior
Daily buffet breakfast (EUR 20 per person)
Reception
Junior Suite
Minibar, in-room safe, desk, laptop workspace
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Air conditioning
The current price is NZ$305
includes taxes & fees
14 Aug - 15 Aug

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Sofa bed - double
Private bathroom
Hairdryer
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

8.4 out of 10
Very good
(9 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Wildpretmarkt 5, Vienna, 1010

What's nearby

  • St. Stephen's Cathedral - 2 min walk - 0.2 km
  • Stephansplatz - 2 min walk - 0.2 km
  • Hofburg Imperial Palace - 5 min walk - 0.5 km
  • Vienna State Opera - 11 min walk - 1.0 km
  • Vienna Christmas Market - 13 min walk - 1.1 km

Getting around

  • Stephansplatz U-Bahn - 5 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 26 min drive

Restaurants

  • ‪Cafe-Restaurant Korb - ‬1 min walk
  • ‪Gelateria Hoher Markt - ‬1 min walk
  • ‪Caffè a Casa - ‬2 min walk
  • ‪Eissalon Tuchlauben - ‬2 min walk
  • ‪Roberto American Bar - ‬1 min walk

About this property

elaya hotel vienna city center

Upscale hotel near St. Stephen's Cathedral
Close to Vienna State Opera and Vienna Christmas Market, elaya hotel vienna city center provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
  • Tour/ticket information, multilingual staff and a 24-hour front desk
  • Luggage storage, concierge services and a lift
  • Guest reviews speak highly of the helpful staff and location
Room features
All guest rooms at elaya hotel vienna city center feature thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Travel cots, heating and daily housekeeping

Languages

Arabic, Croatian, English, French, German, Hungarian, Italian, Russian, Serbian, Spanish, Ukranian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information

Access methods

Staffed front desk, lockbox

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

Frequently asked questions

Is elaya hotel vienna city center pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of EUR 0 per stay. Service animals are exempt from fees.

How much does it cost to stay at elaya hotel vienna city center?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at elaya hotel vienna city center on 14 Aug 2025 start from NZ$304.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at elaya hotel vienna city center?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at elaya hotel vienna city center?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Does elaya hotel vienna city center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 45 per vehicle applies.

Where is elaya hotel vienna city center located?

Located in Innere Stadt, this hotel is within a 5-minute walk of Stephansplatz and St. Stephen's Cathedral. Hofburg Imperial Palace and Spanish Riding School are also within 10 minutes. Stephansplatz U-Bahn is 5 minutes by foot and Salztorbrücke Tram Stop is 6 minutes.

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elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 464 out of 754 reviews
Rating 8 - Good. 225 out of 754 reviews
Rating 6 - Okay. 37 out of 754 reviews
Rating 4 - Poor. 17 out of 754 reviews
Rating 2 - Terrible. 11 out of 754 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

rhamel

Liked: Cleanliness, staff & service
The hotel was
Stayed 2 nights in Jul 2025

10/10 Excellent

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, quiet and clean!
Stayed 2 nights in Jul 2025

10/10 Excellent

BRIAN

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff / great location
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, location is perfect
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the hotel for five days in June 2025. I have to say the location was fantastic and the friendliness of the hotel staff was second to none! I highly recommend this hotel if you are looking for a city centre hotel!
Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Great location and staff!
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary-Ann Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very quiet at night for sleeping. Very handy to transportation. Close to many attractions, dining and shopping. Very friendly and helpful staff.
Stayed 10 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with friendly staff.
Stayed 3 nights in Mar 2025

8/10 Good

Debanik

Liked: Cleanliness, amenities, property conditions & facilities
It's a small hotel. Staff is very friendly and helpful. Convenient location. Very close to subway stations and walking distance from lots of attractions, restaurants, and shopping.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

8/10 Good

Chihhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenu, shopping areas, many dining options
Stayed 7 nights in Apr 2025

10/10 Excellent

Tanzin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful
Stayed 2 nights in May 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet hotel in the heart of Vienna, Austria, within 5 minute walk of St Steven’s Cathedral. Plenty of restaurant & shopping options also nearby. The hotel staff is very friendly, and exceptionally helpful. The included breakfast was more than adequate. A great value for the price. We would not hesitate to visit this hotel again.
Stayed 3 nights in Jun 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and good service
Stayed 4 nights in Apr 2025

10/10 Excellent

Megan M

Liked: Cleanliness, amenities, property conditions & facilities
This hotel , and its staff are incredible. The staff was warm and so helpful. They went above and beyond. The facilities are beautiful and well kept. The location is supreme. I would stay with them again and again.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

Our 2 night stay at the Elaya Hotel Vienna City Center was excellent due to the convenient location and superior attention given by all staff members - whether at the front desk or dining room.
Stayed 2 nights in May 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff and excellent location.
Stayed 7 nights in Nov 2024

6/10 Okay

ann

Disliked: Cleanliness, amenities
5 stars to breakfast team, attentive & personal services to their needs. Bad services to housekeeping, 10days stay, no cleaning services for almost 7 days as we leave room around 12noon even we told the team or reception in person, we came back with filled garbage bin & coffee machine, empty shower gel, no refill on tea bags, coffee tablet.. feel so tired need to chase every day while we leave hotel and back from town
Stayed 10 nights in Jun 2025

10/10 Excellent

Adrian Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Dec 2024

10/10 Excellent

Min Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Elaya hotel! Very convenient, central and most of all, decent sized & clean. Strongly recommended :)
Stayed 2 nights in Jan 2025

10/10 Excellent

Angela June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception team were excellent, very welcoming and great breakfast. Great location to visit Vienna’s highlights. Had a wonderful stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel in the perfect location to see all the marvelous sites Vienna has to offer. Staff was very friendly and helpful. Close to shopping and restaurants. We had a wonderful stay.
Stayed 6 nights in Nov 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Location was perfect. Staff was very friendly and helpful. Room was very comfortable
Stayed 4 nights in Nov 2024

10/10 Excellent

Sepehr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

KADER EMINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024