Aerial view

Reviews of Hotel Key

3 out of 5
Hotel Key
Viale Trissino 89, Vicenza, VI

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 497 reviews" "
Rating 8 - Good. 217 out of 497 reviews" "
Rating 6 - Okay. 48 out of 497 reviews" "
Rating 4 - Poor. 8 out of 497 reviews" "
Rating 2 - Terrible. 6 out of 497 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Bede

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was really small
Stayed 4 nights in Oct 2023

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
The heat in the rooms was unbearable, Air conditioning did not work properly. Front desk staff incredibly rude.
Stayed 1 night in Aug 2023

6/10 Okay

Charlotte

Stayed 5 nights in Jan 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean for older building excelent breakfast and 20 minute walk from train

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy not required.
This may not be a fancy hotel but I don't need fancy when I'm going to be out and about for most of my visit. It was clean, breakfast was good, the staff was friendly and helpful. I liked the area. I was able to do a lot of walking to do some sight seeing, shopping, currency exchange and eating. If I come back to Vicenza, I will look into booking a room here again.
Stayed 6 nights in Nov 2022

8/10 Good

Mubeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too warm
Was a very nice, hassle-free and relaxing stay. The only slight problem I would say I had was with the heating at the hotel. It was far too warm at the hotel.
Stayed 4 nights in Nov 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service and good price. I highly recommend the key for those who want to experience downtown Vicenza

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service
You feel at home.
Stayed 5 nights in Sep 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely overnight stay. Very friendly and helpful staff. Easy walk into old part of city, tho a distance from the train station, especially in the heat.
Stayed 1 night in Jul 2022

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, room comfort
Friendly price near the center
Stayed 1 night in Jun 2022

8/10 Good

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable and the room was to standard although a bit outdated. Area around the hotel and the hotel itself was a little scruffy. Could do with some upgrades of the hotel to bring it to the next level but ok for one night.
Stayed 1 night in Apr 2022

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty great
Host was friendly, lobby was clean and tidy, and room was set and ready to go for check-in. The room had all the necessities needed but there was some mold in the corner of the room. There was a bit of mold in the restroom as well. There was a shower cap, plenty of towels, shampoo, and hand soap. Extra blankets were also supplemented. Overall the hotel was pretty great.
Stayed 2 nights in Feb 2022

10/10 Excellent

Lisa, Georgetown

Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I enjoyed my stay. But I was disappointed in the parking and the fact that the showers seemed to have a clogged drain. We only stayed two nights so it wasn't a huge issue. But it was disappointed to have to worry about.
Stayed 2 nights in Aug 2021

6/10 Okay

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ecent hotel
A bit in the middle of nowhere
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Hotel Key, Vicenza, Italy
Great Breakfast, Parking available, friendly staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Sarfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Rick, Columbus, GA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very clean. Convenient to all the city and great price
Stayed 9 nights in Oct 2019

10/10 Excellent

Jenkins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great visit. Thank you
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean rooms, bed mattresses are firm, shower worked well, wifi was good. Although when you first arrive at the hotel, it doesn't look like a nice part of the city, it was fine and only a 15 - 20 minute walk to the center of Vicenza.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Casey

Liked: Cleanliness
A bit older than the pictures.
The hotel is a little raged around the edges. It's directly across the street from the stadium, but in an otherwise quiet area. There are restaurants nearby, but nothing visible from the hotel. It's a little bit of a walk to get to the sights.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD GOOD VALUE
Excellent value question price, room size, clean. The area is a somehow calm night time, but felt very secure and close to the city walking distance. Perfect for the price, really enjoyed, didn't need more as we were out most of the time. Breakfast, really good and lots to it
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Excellent place for 3 *. I recommend to all further guests!
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and spacious rooms with plenty of sockets nice tv especially enjoyed the breakfast
Stayed 3 nights in Jul 2019

8/10 Good

Mei, Parker, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walking distance to downtown Vizenca and convenient to grocery store and sushi restaurant. Hotel is clean. The staff is friendly.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Key is well located for access to Vicenza centre - 12 minute walk or regular No 10 buses from the nearby stop ("fermata"). Tickets can be purchased on the bus - E.2 for a 2-hour validity. The hotel is modern and very well maintained. Rooms are large, light and well presented - although lacking comfortable chairs. Bathrooms are modern, spacious and well appointed but, inexplicably, the basin plug would not depress to allow retention of water ! This, however, was not a problem in all the bathrooms but take a universal plug just in case ! Breakfast surprisingly good with wide choice and a few cooked options. Excellent service. In all, an hotel with friendly, professional staff which is good value for money and well worth recommendation.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,conveniently situated. Could hear noises from corridor and above.
Stayed 6 nights in Apr 2019

10/10 Excellent

Hasmukhl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff was very friendly and hotel was well maintained.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
need to take bus if you wish to go to downtown, shopping area. when coming back distance from bus stop to hotel is about 500 meter. Hotel staff very friendly and helpful. Room bit dated. but clean
Stayed 4 nights in Jan 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Vicenza.
Right across from the stadium and 10 min from downtown. Very very nice and recently renovated. Superb staff and a great price.
Stayed 2 nights in Dec 2018

6/10 Okay

Jaka

Liked: Cleanliness
Stayed 1 night in Nov 2018

8/10 Good

aussie88, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 10-15 minutes walk from old city
10-15 walk from old city. Large clean room quiet at night good breakfast and friendly staff. Great if u have a car - parking available.
Stayed 2 nights in Oct 2018

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Key visit to Vicenza
We were very impressed with the Key Hotel. The room was a good size and very clean. The bed was very comfortable. The breakfast was spectacular! The staff was very friendly. The hotel location was walking distance from the city center. We will stay in the Key Hotel next time we stop by Vicenza.
Stayed 1 night in Sep 2018

10/10 Excellent

David

Great value!
This is the second time I’ve stayed at hotel key. It’s always clean and comfortable. The breakfast was excellent - many choices. The staff was friendly. Highly recommend for the excellent value.
Stayed 1 night in Aug 2018

8/10 Good

Brian, Italy

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay at the Key Hotel and I would stay there again. The hotel staff was very friendly and helpful, recommending places we needed to visit and the restaurants where we should eat dinner (and they were spot on!). The quadruple room on floor 4 was very spacious even with a double bed and two single beds. The room also had a pull-out couch that could sleep two more people. The room and bathroom were kept very clean throughout our four day stay. My only criticism is that the double bed was a little uncomfortable and I would have liked the television to be in the living section of the room with the couch instead of in the sleeping section. It would have been nice to be able to watch television after my daughters went to sleep. Breakfast was more than adequate with fresh fruits, traditional meats and cheeses, and even scrambled eggs. The hotel is across the street from the stadium, which is a little bit of a walk to the centro, but not too far. I had no trouble parking on the street in front of hotel, but they also had a parking area nearby. I would recommend the hotel.
Stayed 4 nights in Aug 2018

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the piazza
I loved the city and the piazza. The area around the hotel was ok. Overall, it was a good experience.
Stayed 1 night in Jul 2018

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Happily stay again.
Perfectly good hotel. Nice staff. Noisy air conditioner- they changed the room for us - no fuss. Very helpful. Bed a bit hard, but that’s very individual. Super clean and well run.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, not much of a view! Good breakfast, helpful staff
Stayed 1 night in Jun 2018

8/10 Good

Wing fun Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Mubeen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Clean and comfortable room. Only downside for me was the towels as they were a bit too rough for my liking. Would recommend this hotel though.

8/10 Good

Roxanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
It is not a 5 star hotel in size and amenities, but the service was definitely 5 star. The staff was friendly and helpful and always pleasant. It was easy enough to push two single beds together for my husband and me. The breakfast was good, the caffe/cappuccino was a self serve machine, and you did need to pay extra for a good Italian espresso. Overall it was a pleasant stay.
Response from Paolo on 1 May 2018
Thank's for your opinion Roxanna, it's a pleasure for us. Hope we can see you soon. Best regards. Paolo

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Paolo on 4 May 2018
Grazie Eugene per la bella valutazione. Paolo

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
It was a great experience. The hotel was nice and clean and within walking distance to the city center which was awesome!!
Stayed 1 night in Feb 2018
Response from Paolo on 22 Mar 2018
Thank you Stacey for the beatifull review.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Van Gogh in Vicenza.
We chose this place for its free parking and proximity to the center - only 20 to 30 minutes walking. Breakfast was good with many fruit choices. The cappuccino and espresso were made-to-order, and served with a smile. Thanks to the two brothers who run Hotel Key for their professionalism and attention to detail. We hope to return to Vicenza one day soon.
Stayed 1 night in Nov 2017