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"Excellent stay. The room view was superb and with good amenities, the breakfast was great, and the staff was lovely. The spa was a nice touch after skiing sessions and required bookings in advance which was not a problem if done in advance. Jorge of reception staff was amazing with great recommendations for day trips and advice. My only point for improvement is the quality of the toilet paper which is subpar for this stay's pricepoint. Otherwise, everything was excellent."

"The staff, the view, and the location are the reasons for my rating. From check in to check out, we had a great experience. The rooms are well done and modernized. They are also super clean. Open the windows and doors and enjoy sheer beauty. Location is really walkable to shops and food but also straight out to the lake for miles or walking. Fantastic!!"

"Stunning view of Mont Blanc from guest room! 3 minutes walk to the town center of Chamonix."

"Kitchen was equipped although we didn’t cook, only boiled water for tea. Room felt like a student dorm room. We were on the ground floor next to the breakfast room, it was a bit noisy in the morning. Sports team was staying the same time as us, felt like we were given a forgotten room. We were only staying one night so it was fine. "

"Very clear and nice view. The room for 4 people was a bit tight between the bed and wall, but generally great experience "

"We stayed in one of the panoramic rooms -only way to do it. Incredible views. Rooms are clean, need a little pain touch up but otherwise great. We had a little balcony that was nice for sitting/relaxing. 24hr coffee/treat area was super cute and convenient. Location was great for exploring and train station. Spa was small but nice. The sauna doesn't get super hot and the steam room is crazy hot but otherwise it was nice to have them. Would def come back for nicer weather as they had a lot of outdoor spaces and outdoor bar that looked fun. "

"I stayed at this hotel for only one night and the experience was extremely disappointing. For a hotel carrying the name Freddie Mercury, the minimum expected would be basic cleanliness and maintenance, but unfortunately that was not the case. When I entered the room, I immediately noticed several black hairs on the bed sheets, and there were also hairs on one of the pillows. This is absolutely unacceptable for a room that is supposed to be prepared for new guests. It gives the clear impression that the bedding was not properly cleaned or changed. In addition, there was no toilet paper in the bathroom, which is a very basic thing that any hotel should check before a guest arrives. The floor next to the bed headboard was dirty, and the headboard itself was detached from the bed and simply leaning against the wall, showing a clear lack of maintenance. To make matters worse, the TV remote control did not work. Overall, there were far too many basic problems for a one-night stay. Serious issues with cleanliness and organization that make the experience far below what should be acceptable. This place clearly needs significant improvement."

"They were friendly and helpful. A great experience. I stayed there a total of 4 nights "

"Nice room, nice staff, nice place!"