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Response from Giovanni Maria Roberti on 21 May 2024
Dear Robert,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We want our Guests to feel recharged and inspired and we are delighted to have hit the mark on your visit!It will be an incredible pleasure to welcome you again in the future.Sincerely,Giovanni Maria RobertiHotel Manager
6/10 Okay
Randall
Travelled with family
19 May 2024
not arty, no amenities, rooms small, poor value for money. do not recommend given huge number of options in Verona.
Randall
Stayed 3 nights in May 2024
Response from Giovanni Maria Roberti on 21 May 2024
Dear Randall,Thank you for choosing our Hotel Indigo Verona – Grand Hotel des Arts.I am really sorry to read such a low rating and I would like to apologize if we did not live up to your expectations about our room sizes.Unfortunately, Hotel Indigo Verona - Grand Hotel des Arts is housed by a beautiful 19th century listed building which gives the hotel great character and charm, however, due to Italian regulations, we are unable to modify the shape or the size of any rooms and this is one of the reasons why some of them do not provide generous space.In regards to the comment "not arty" I would like to underline that Hotel Indigo - Grand Hotel Des Arts takes its name from the extensive collection of art works of art that have found a home here over the years, spread throughout the rooms, from the lobby to the halls to the rooms to the inner garden, including paintings and sculptures by such famous artists as CiardiCascella, Minguzzi, Manzù, Purificato, Murer, Arnoldi, Pomodoro and many others, in addition to the presence of furniture and furnishings of considerable value.I am really regretful you could not appriciated it.Anyway I am really sorry if your stay was not positive and I hope you will give us another chance to provide you with a great experience at the Hotel Indigo Verona – Grand Hotel des Arts.Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 14 May 2024
Dear Ralph,Thank you for the 4 star review, following your recent stay at Hotel Indigo Verona - Grand Hotel des Arts!We'd love to have you back again soon to share an even more positive experience with you.Best Regards,Giovanni Maria RobertiHotel Manager
Convenient hotel within easy reach of fabulous shopping !!
Richard
Stayed 1 night in May 2024
Response from Giovanni Maria Roberti on 10 May 2024
Dear Richard,Thank you for the review, we are truly happy to learn that you had a great experience at Hotel Indigo Verona - Grand Hotel des Arts!It's wonderful that you loved our location!Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 5 May 2024
Dear Miae,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards,Giovanni Maria RobertiHotel Manager
10/10 Excellent
Paula
22 Apr 2024
Paula
Stayed 4 nights in Apr 2024
Response from Giovanni Maria Roberti on 14 May 2024
Dear Paula,Thank you for the 5 star review, we are truly happy to learn that you had a great experience at Hotel Indigo Verona - Grand Hotel des Arts.Best Regards,Giovanni Maria RobertiHotel Manager
This was the perfect place for us to start our Italian adventure. A mix of close enough to both the train station and town centre, but far enough away that it was not noisy. Very comfortable rooms and good breakfast.
Jennifer
Stayed 2 nights in Apr 2024
Response from Giovanni Maria Roberti on 14 Apr 2024
Dear Jennifer,thank you for taking the time to express your appreciation about your recent stay at our Hotel Indigo Verona - Grand Hotel Des Arts. We are very happy to hear that you enjoyed the hotel location, our rooms and the breakfast offer.See you next time at Hotel Indigo Verona,Best Regards,Giovanni Maria RobertiHotel Manager
Large rooms, beautiful art. Best breakfast ever. Classy, regal.
teresa
Stayed 2 nights in Mar 2024
Response from Giovanni Maria Roberti on 12 Mar 2024
Dear Teresa,We are glad to learn that you had a great time with us. Thank you for your beatiful review and to have chosen the Hotel Indigo Verona - Grand Hotel Des Arts.We hope you will join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests.Best Regards,Giovanni Maria RobertiHotel Manager
Lovely hotel overall -- but --
The room's heat could not be adjusted. The room was too hot. The front desk turned the heat off from a central location, which helped slightly, but the room could not be cooled.
Opening windows was an option but air quality was poor when we stayed in early February.
Verified traveller
Stayed 1 night in Feb 2024
Response from Giovanni Maria Roberti on 15 Feb 2024
Dear Guest,thank you for taking the time to review your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts.We are very happy to read that your overall stay was good, however I am also sorry to read about the inconveniences you experienced with the heating system. First of all, I would like to apologize if we did not live up to your expectations, the temperatures in Verona in recent days have been much higher than average and these days of unexpected heat with the heating system still on, given the winter season, were not easy to manage. However, the system allows you to turn off the heating and have the circulation of fresh air coming from outside and I am glad to know that our Front Desk has supported you.We appreciate your feedback and look forward to welcoming you back in the future.Best regards,Giovanni Maria RobertiHotel Manager
10/10 Excellent
bevin
11 Jan 2024
bevin
Stayed 1 night in Jan 2024
Response from Giovanni Maria Roberti on 12 Jan 2024
Dear Bevin,Thank you for the review, we're thrilled to hear that you had a great experience at Hotel Indigo Verona.We'd love to have you back again soon to share an even more positive experience with you.Best Regards from Verona,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 10 Jan 2024
Dear Lorena,thank you very much for your 5* rating, we are happy to learn that we were able to exceed your expectationsWe sincerely hope to welcome you back soon for another great stay.Kind RegardsGiovanni Maria RobertiHotel Manager
6/10 Okay
Leslie, Docklands
2 Jan 2024
Liked: Cleanliness, staff & service
Leslie
Stayed 7 nights in Dec 2023
Response from Giovanni Maria Roberti on 7 Jan 2024
Dear Leslie,We are truly sorry that we have disappointed your expectations.If there is anything that we can do for you at this stage, please do not hesitate to let us know, we remain with pleasure at your disposal.Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 28 Dec 2023
Dear Guest,Thank you for your 10/10 feedback and for taking the time to review your stay with us at Hotel Indigo Verona- Grand Hotel Des Arts! Best Regards and see you next time,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 30 Nov 2023
Dear William,thank you very much for your 5* rating.We sincerely hope to welcome you back again soonWarm Regards from Verona,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 21 Nov 2023
Dear Erica, Thank you very much to have chosen Hotel Indigo Verona for your recent stay and for finding the time to answer to our survey We are really glad you enjoyed the time spent with us and looking forward to welcoming you back soon in our hotel. Sincerely,Giovanni Maria RobertiHotel Manager
10/10 Excellent
Glenda
14 Nov 2023
Glenda
Stayed 2 nights in Nov 2023
Response from Giovanni Maria Roberti on 5 Dec 2023
Dear Glenda,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts. We are really glad to learn we were able to exceed your expectation.Thank you for your 5* review!Warm Regards from Verona,Giovanni Maria Roberti
Excellent, couldn’t find a better place at Verona, everything gorgeous!
Marialola
Stayed 1 night in Nov 2023
Response from Giovanni Maria Roberti on 2 Nov 2023
Dear Marialola,We loved your feedback!Going through the lines of your brief, but so meaningful review, made our day, thank you so much.We can't wait to welcome you back for another great experience.Kind regards,Giovanni Maria RobertiHotel Manager
Lovely hotel, great location. Suite was a good size and it was great that the bedroom was separate from the lounge area. Lovely, friendly staff. Great breakfast with plenty to choose from.
Mrs Nicola J
Stayed 2 nights in Oct 2023
Response from Giovanni Maria Roberti on 1 Nov 2023
Dear Mrs Nicola J,thank you so much for such a wonderful review!We are glad to know you enjoyed the hotel location, our vast culinary breakfast offer and the courtesy and professionalism of our staff. Thank you for staying with us, we truly hope you will comeback soon.Sincerely,Giovanni Maria RobertiHotel Manager
Hands down, this is an exceptional hotel. The room with the covered balcony was so relaxing and comfortable, it made it hard to leave the room!
The staff were all super friendly and helpful
Breakfast was delicious.
A perfect location. Walkable to the train station and to the center of town.
Carrie
Stayed 4 nights in Oct 2023
Response from Giovanni Maria Roberti on 22 Oct 2023
Dear Carrie,thanks a lot for sharing your experience about Hotel Indigo Verona - Grand Hotel Des Arts!Your kind comments are much appreciated and make us proud of our work, we delighted to read how much you loved our room with balcony and we are really glad you have enjoyed our location, near all the point of interest of our beautiful Verona and the vast culinary offert of our breakfast. Thank for your kind words regarding our amazing team. They definitely walk the extra mile to provide a high level of customer service and make all our guest feel welcomed. We sincerely hope to welcome you back soon for another great stay.Best RegardsGiovanni Maria RobertiHotel Manager
The staff are exceptional. The hotel is a 5 min walk to the main square. Perfect for families. We have our two boys 11 and 13 and it was ideal.
Ian
Stayed 2 nights in Oct 2023
Response from Giovanni Maria Roberti on 20 Oct 2023
Dear Ian,thank you for choosing our hotel for you holiday,We are glad to know you enjoyed the hotel location and the courtesy and professionalism of our staff. Thank you for staying with us, we truly hope you will comeback soon.Sincerely,Giovanni Maria RobertiHotel Manager
10/10 Excellent
Iain
16 Oct 2023
Liked: Cleanliness
Iain
Stayed 1 night in Oct 2023
Response from Giovanni Maria Roberti on 17 Oct 2023
Dear Iain,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon.Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 13 Oct 2023
Dear George,thank you for choosing our Hotel Indigo Verona for your stay.We are delight to know you have enjoyed our location, Looking forward to welcome you next time,Sincerely,Giovanni Maria RobertiHotel Manager
We enjoyed our stay but the hot drinks and fresh orange juice take far too long to arrive at breakfast! Nice quiet room facing the courtyard with no noise from main road.
Megan
Stayed 3 nights in Sep 2023
Response from Giovanni Maria Roberti on 8 Oct 2023
Dear Megan,Thank you for taking the time to write this review on your recent stay in our Hotel Indigo Verona.We are glad to read that you have enjoyed your stay with us, regarding your valuable feedback on the breakfast serviceI will pass on to our F&B Manager your comment to keep improving.We are looking forward to welcome you next time,Best Regards from Verona,Giovanni Maria RobertiHotel Manager
Breakfast was excellent and very well priced.
The room was very nice apart from the shower being very small.
Phil
Stayed 1 night in Oct 2023
Response from Giovanni Maria Roberti on 7 Oct 2023
Dear Phil,Thank you for taking the time to write this review on your recent stay in our Hotel Indigo Verona.We are glad to know you enjoyed the comfort of your room and the vast culinary offer of our breakfast.I would like to thank you for leaving the feedback on the size of your shower, it will help us to keep improving and make some good changes.Looking forward to welcome you next time,Warm Regards,Giovanni Maria RobertiHotel Manager
Everyone on the staff was extremely personable and helpful especially Mara who checked us in. Hotel was outstanding and breakfast was great. Great location for walking to all the sites and convenient to the train station. I would definitely stay at this hotel the next time I go back to Verona.
Lucy
Stayed 3 nights in Sep 2023
Response from Giovanni Maria Roberti on 6 Oct 2023
Dear Lucy,It's been a pleasure to have you as a Guest, thank you for choosing our Hotel Indigo Verona for your stay and for sharing with us your opinion about it.We are glad to know you enjoyed the hotel location, the vast culinary offer of our breakfast.At the same time, we are proud to know our professional Staff lived up to your expectations and we will pass onto Mara your wonderful comment.We sincerely hope to welcome you back soon for another great stay.Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 23 Sept 2023
Dear Trevor,thank you for choosing the Hotel Indigo Verona - Grand Hotel Des Arts for your stay.And thank you so much for your 10/10 rating, Looking forward to welcome you next time,Best RegardsGiovanni Maria RobertiHotel Manager
Staff was very accommodating for several of our issues which were quickly solved to our satisfaction.
Scott
Stayed 2 nights in Sep 2023
Response from Giovanni Maria Roberti on 18 Sept 2023
Dear Scott, thank you for taking the time to review your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts.Thank for your kind words regarding our Team. They definitely walk the extra mile to provide a high level of customer service and make all our guest feel welcomed. Looking forward to welcome you next time,Best RegardsGiovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 15 Sept 2023
Dear Theresa,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We are really happy to know that your stay met your expectations. Looking forward to welcome you next time!Best Regards,Giovanni Maria RobertiHotel Manager
Response from Giovanni Maria Roberti on 4 Sept 2023
Dear Guest,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We look forward to welcoming you back soon,Best Regards,Giovanni Maria RobertiHotel Manager
Great hotel! In close proximity to the old center, but close to parkings! Beautiful hotel and the staff is great and so friendly!
Kiana
Stayed 1 night in Aug 2023
Response from Giovanni Maria Roberti on 31 Aug 2023
Dear Kiana,thank you for sharing your feedback on your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts. Your opinion is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service, the location of our Hotel and we are proud to know our professional staff lived up to your expectations and we would like to thank you for sharing your positive experience with all our Team.We look forward to welcome you soon again at Hotel Indigo Verona - Grand Hotel Des Arts!Best Regards,Giovanni Maria RobertiHotel Manager
The bathrooms are tiny, there was no air con in public areas. The breakfast below par and the breakfast room in the basement was like a staff canteen. I do not recommend it.
Verified traveller
Stayed 1 night in Aug 2023
Response from Persiano Fabio- Front Office Manager on 24 Aug 2023
dear guest are we sure that we are talking of the same hotel? , because from your discretion I do have the impression you are describe one other hotel
10/10 Excellent
Lynn, elmira
23 Aug 2023
Lynn
Stayed 2 nights in Aug 2023
Response from Giovanni Maria Roberti on 12 Sept 2023
Dear Lynn, thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts. We are really happy to read that your stay met your expectations with this wonderful 5/5 review.Looking forward to welcome you next year! Best Regards, Giovanni Maria Roberti
10/10 Excellent
Alun j
20 Aug 2023
Alun j
Stayed 4 nights in Aug 2023
Response from Persiano Fabio -Front Office Manager on 23 Aug 2023
Dear AlunThank you very much for you review and for choosing our hotel for you stay
Great location, very central and walkable. very clean and great staff. Our stay was hindered by one issue. We booked a premium king room. Apparently, there are 3 types of premium king rooms. We got a room which was extremely narrow and small. did not feel like a premium king room!
RAJIVI
Stayed 3 nights in Aug 2023
Response from Persiano Fabio- Front Office Manager on 17 Aug 2023
Dear Rajivi thank you for your review, where you mention our beautiful location and our staff.i wold like infom you the premium room type is concerned, we don't have three types of premium but quite all the premium rooms are different each of other because the palace was born as an ancient villa then transformed into a hotel , but all from 22 meteres square
10/10 Excellent
Ian
11 Aug 2023
Ian
Stayed 2 nights in Aug 2023
Response from Giovanni Maria Roberti on 3 Sept 2023
Dear Ian,thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts.We hope to welcome you back soon,Best RegardsGiovanni Maria RobertiHotel Manager
Well maintained hotel with very helpful and friendly employees. Handy location for both the city centre and railway station
Graham
Stayed 2 nights in Jul 2023
Response from Persiano Fabio- Front Office Manager on 7 Aug 2023
Dear Graham Thank you very much for choosing Hotel Indigo for you stay and for your very nice review
6/10 Okay
Jerome
3 Aug 2023
Jerome
Stayed 4 nights in Jul 2023
Response from Giovanni Maria Roberti on 4 Sept 2023
Dear Jerome,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We appreciate your feedback and we look forward to your return in the not too distant future.SincerelyGiovanni Maria RobertiHotel Manager
Response from Elisabetta D'Attolico, front office on 22 Jul 2023
Dear Luis,we are delighted to read your review about our Hotel Indigo Verona - Grand Hotel Des Arts, thanks a million!! We truly hope you will comeback soon, sincerely