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Reviews of Holiday Inn Express Hotel & Suites Vermillion, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Vermillion, an IHG Hotel
1200 N Dakota St, Vermillion, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 122 out of 255 reviews" "
Rating 8 - Good. 76 out of 255 reviews" "
Rating 6 - Okay. 34 out of 255 reviews" "
Rating 4 - Poor. 13 out of 255 reviews" "
Rating 2 - Terrible. 10 out of 255 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Stayed 1 night in May 2024

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. Breakfast every morning was great. Rooms very clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

Dawn, Horace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Braulio

Stayed 1 night in Apr 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right by the college track and dome. Large room, clean. Check in super easy and quick.
Stayed 1 night in Apr 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are super comfortable and I loved this place the most of anywhere I’ve stayed in Vermillion. The curtain on my window was difficult to move up and it was very windy, which caused something to constantly be knocking against the building near my window. Otherwise I loved my stay and I will definitely be booking again!
Stayed 6 nights in Mar 2024

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and very accommodating . Great staff , good location .
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia, Hollywood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Aloysius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older property but nice.
Stayed 1 night in Jan 2024

6/10 Okay

Candace

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room was super huge!!! However the pool was not open :(. That’s was the point of my booked stay. I have a young son and we were visiting in verm where my daughter goes to college. Thought we could swim we are big water people - with no indoor pool at home :(. Anyway hopefully our next stay the pool is open !!!
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very nice!
Stayed 1 night in Dec 2023

4/10 Poor

Ariana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Becky

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the DakotaDome. We were there for a football game and this location couldn’t be more perfect for that. I couldn’t give this a full 5 stars because the place has been kinda updated but some things could have been done a bit better. The king room they gave us was handicap which was fine. But the folding shower bench should have been replaced. It was old vinyl that was peeling and black mold was on and in it. Gross. Breakfast was good. Plenty to eat but the coffee creamers must have been outdated. They curdled in our coffee. I took it to the breakfast attendant and she said Oh. I don’t know much about coffee. 😳😂. Other than that. We had a good stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay in Vermilion when in town to cheer on the Yotes!
Stayed 1 night in Sep 2023

6/10 Okay

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual issues for Holiday Inn Express
Gashed my leg on bed frame too large for mattress. Linens for pull-out not provided in room. TV at maximum volume could not be heard over AC unit (TV issue, not A/C issue).
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel, in a good location, if you're going to an event at the Dome, track or basketball arena. Also close to the admissions office if you're in town for a campus visit, like we were.
Stayed 1 night in Sep 2023

8/10 Good

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Catherine, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and quiet hotel next to the dome. Spacious room and good spread for breakfast. Front desk staff person was so nice and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from A.Whittecar on 31 Jul 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service
Terrible customer service! Will NEVER come back!
Destiny, customer service/front desk employee, was terrible! She was rude and disrespectful! We will never stay at that hotel again! Also-the rooms were not ready well after the check in time and our toilet was disgusting! We were told: "it was payday yesterday, so a bunch of people didn't show up for work today!"
Stayed 2 nights in Jul 2023
Response from A. Whittecar on 25 Jul 2023
Thank you for choosing Holiday Inn Express & for taking the time to provide feedback about your experience at Holiday Inn Express & Suites in Vermillion, SD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
It was holiday inn. Exactly what i expected from a good hotel brand
Stayed 1 night in Jul 2023
Response from A. Whittecar on 25 Jul 2023
We thank you again for choosing to stay with us along with taking the time to comment.

4/10 Poor

Debra

Travelled with partner
Disappointed in the breakfast selection and quality.
Stayed 2 nights in Jun 2023
Response from A. Whittecar on 26 Jun 2023
We thank you for choosing to stay with us along with comment. Also, apologize for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great the only odd thing was house keeping knocking on our door 2 hours before check out asking when we’d be leaving
Stayed 1 night in Jun 2023
Response from A.Whittecar on 21 Jun 2023
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Thomas

Stayed 3 nights in May 2023
Response from A.Whittecar on 21 Jun 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel. Better than average continental breakfast. The keys kept malfunctioning. Other than that, very pleased.
Stayed 2 nights in May 2023
Response from A.Whittecar on 30 May 2023
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Sharee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. One of the best in Vermillon.
Stayed 1 night in May 2023
Response from A. Whittecar on 25 May 2023
We thank you again for choosing to stay with us along with taking the time to comment.

6/10 Okay

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
At 4:50am the fire alarm went off and woke up the entire facility. It was not an actual emergency but sounded like the hotel accidentally set off the alarm and woke the entire facility. We had a long day traveling in and had a long day ahead and unfortunately I was not able to fall back asleep. The hotel staff did not acknowledge or apologize for the issue. The food quality at the free breakfast was not great like at other Holiday Inn properties.
Stayed 1 night in Apr 2023
Response from Amanda on 17 Apr 2023
I was actually the one person working that night & our alarms did sound off due to a issue with the sprinkler system which we are trying to resolve, however I do apologize again for the inconvenience.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff were exceptional, solving problems as they cropped up. They do need to do better at making the rooms work well, though.
The misplaced hanger gouged my forearm at night, and would work better on the wall to the right, next to the shower/tub.
Stayed 2 nights in Mar 2023

8/10 Good

Mike

Stayed 1 night in Mar 2023
Response from A. Whittecar on 8 Apr 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2023
Response from A. Whittecar on 12 Mar 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

10/10 Excellent

deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Dec 2022
Response from A. Whittecar on 15 Jan 2023
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Bobby

Stayed 1 night in Dec 2022

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from A.Whittecar on 28 Nov 2022
We thank you again for choosing to stay with us along with taking the time to rate the property

10/10 Excellent

Diane

Stayed 1 night in Sep 2022
Response from A.Whittecar on 24 Sept 2022
We thank you again for choosing to stay with us along with taking the time to rate the property.

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a decent hotel
Stayed 1 night in Aug 2022
Response from A. Whittecar on 30 Aug 2022
We thank you again for choosing to stay with us along with taking the time to comment.

6/10 Okay

Thomas

Stayed 2 nights in Aug 2022
Response from A.Whittecar on 9 Aug 2022
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Travis

Stayed 1 night in Aug 2022

2/10 Terrible

Jeff

Travelled with family
Disliked: Staff & service
Few hours after check out realized that a pair of ear rings were left in the room. Staff was no help in looking for these lost items. Called back a few times to have them check and got no help in locating them either time.
Stayed 1 night in Aug 2022
Response from A. Whittecar on 30 Aug 2022
We thank you for choosing to stay with us along with taking the time to comment. I would like to apologize for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future. Also, due to this incident the two employees that cleaned the room no longer are employed here.

10/10 Excellent

Brad

Stayed 1 night in Jul 2022

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
The staff was incredibly friendly! Everything was right on point ready clean and above all helpful!
Stayed 1 night in Jul 2022
Response from A. Whittecar on 30 Jul 2022
We thank you again for choosing to stay with us along with taking the time to comment on the property & Staff.

10/10 Excellent

Darin, Mercer Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, pool was clean, rooms were clean.
Stayed 3 nights in Jul 2022
Response from A. Whittecar on 23 Jul 2022
We thank you again for choosing to stay with us along with taking the time to comment on the property & Staff.