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The Lakes Rookley Holiday Park

3.5 star property
Hotel in Ventnor with seasonal outdoor pool and indoor pool

Choose dates to view prices

Located on The Lakes' shores, Rookley offers a peaceful setting with gardens and a playground. Guests can enjoy the indoor pool, arcade/game room, and public WiFi. Attentive staff and convenient laundry facilities make this an ideal spot for a relaxing getaway.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Pet-friendly
  • Parking included
  • Kitchen

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS

Flat-screen TV

Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Premium Lakeside Cottage 2 (Hot tub)

Bed sheets

Premium Lakeside Cottage 2 (Hot tub)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Cottage 2 (Hot tub)

Bed sheets

Premium Cottage 2 (Hot tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Exclusive Island Cottage 6 Berth 3 Bed Pet Free MS

Flat-screen TV

Exclusive Island Cottage 6 Berth 3 Bed Pet Free MS

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
Hairdryer
Microwave
Stovetop
Toaster
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Premium Lakeside Cottage 2

Bed sheets

Premium Lakeside Cottage 2

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Indulgent Island Cottage 4 Berth Pet Free

Bed sheets

Indulgent Island Cottage 4 Berth Pet Free

8.8 out of 10
Excellent
(5 reviews)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for 4 Berth Superior Caravan

Bed sheets

4 Berth Superior Caravan

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Plus Caravan 3 (Hot tub)

Premium Plus Caravan 3 (Hot tub) | Terrace/patio

Premium Plus Caravan 3 (Hot tub)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for 6 Berth Luxury Caravan 3 Bed with Hot tub

Flat-screen TV

6 Berth Luxury Caravan 3 Bed with Hot tub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Hairdryer
Private bathroom
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for 4 Berth Luxury Caravan with Hot Tub Pet Free

Flat-screen TV

4 Berth Luxury Caravan with Hot Tub Pet Free

10.0 out of 10
Exceptional
(1 review)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for 6 Berth Superior Caravan 3 Bed Pet Free A

Flat-screen TV

6 Berth Superior Caravan 3 Bed Pet Free A

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Hairdryer
Private bathroom
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for 4 Berth Luxury Caravan Pet Free A

Flat-screen TV

4 Berth Luxury Caravan Pet Free A

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Caravan 3

Flat-screen TV

Superior Caravan 3

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Hairdryer
Private bathroom
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for 4 Berth Superior caravan Pet Free

Flat-screen TV

4 Berth Superior caravan Pet Free

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for 6 Berth Comfort Caravan 3 bed

Fridge, microwave, oven, stovetop

6 Berth Comfort Caravan 3 bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Hairdryer
Private bathroom
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Superior Caravan 2 (Pet friendly)

Flat-screen TV

Superior Caravan 2 (Pet friendly)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for 6 Berth Superior Caravan 3 Bed A

Flat-screen TV

6 Berth Superior Caravan 3 Bed A

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Hairdryer
Private bathroom
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Exclusive Lakehouse

Exclusive Lakehouse | Living area

Exclusive Lakehouse

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Indulgent Island Cottage 4 Berth

Bed sheets

Indulgent Island Cottage 4 Berth

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Indulgent Island Cottage 4 Berth with Hot Tub

Bed sheets

Indulgent Island Cottage 4 Berth with Hot Tub

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Exclusive Island Cottage 6 Berth 3 Bed MS

Flat-screen TV

Exclusive Island Cottage 6 Berth 3 Bed MS

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
2 bathrooms
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Premium Cottage 3 Hot Tub (Pet friendly)

Flat-screen TV

Premium Cottage 3 Hot Tub (Pet friendly)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for 6 Berth Comfort Caravan 3 bed, Pet free

6 Berth Comfort Caravan 3 bed, Pet free

6 Berth Comfort Caravan 3 bed, Pet free

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Hairdryer
Private bathroom
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Premium Caravan 2

Premium Caravan 2

Premium Caravan 2

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Apartment, 2 Bedrooms

Bed sheets

Premium Apartment, 2 Bedrooms

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
2 bathrooms
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Comfort Mobile Home

Comfort Mobile Home

Comfort Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Mobile Home

In-room dining

Premium Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Mobile Home

Bed sheets

Superior Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Microwave
Stovetop
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Mobile Home

Bed sheets

Superior Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Microwave
Stovetop
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS Pet Free

Bed sheets

Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS Pet Free

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
2 bathrooms
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds
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About the area

Map
Main Rd, Rookley, Ventnor, England, PO38 3LU

What's nearby

  • Godshill Model Village - 4 min drive - 3.4 km
  • Seaclose Park - 8 min drive - 7.8 km
  • Shanklin Old Village - 13 min drive - 11.5 km
  • Ventnor Beach - 13 min drive - 11.9 km
  • Shanklin Beach - 14 min drive - 12.4 km

Getting around

  • Shanklin Station - 17 min drive
  • Southampton (SOU) - 91 min drive

Restaurants

  • ‪KFC - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪The Garlic Farm - ‬7 min drive
  • ‪New Ming Garden - ‬6 min drive
  • ‪Tamarind Indian Restaurant - ‬6 min drive

About this property

The Lakes Rookley Holiday Park

Property highlights
At The Lakes Rookley Holiday Park, you can look forward to a terrace, a garden and a playground. In addition to an arcade/games room and laundry facilities, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool
  • Free self-parking
  • Meeting rooms, ATM/banking services and smoke-free property
  • Guest reviews say great things about the helpful staff
Extra conveniences in all rooms include:
  • Baths or showers and hairdryers
  • Kitchens, fridges and microwaves

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM
  • Laundry facilities

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

More

  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

The front desk is open Monday - Sunday (9:00 AM - 5:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 11 December to 8 February:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 60.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: GBP 60.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
The seasonal pool will be open from May to September
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Lakes Rookley Hotel Ventnor
Lakes Rookley Ventnor
Lakes Rookley
The Lakes Rookley Hotel
The Lakes Rookley Ventnor
The Lakes Rookley Hotel Ventnor

Frequently asked questions

Does The Lakes Rookley Holiday Park have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. The swimming pool is closed seasonally each year from December 11 until February 8.

Is The Lakes Rookley Holiday Park pet-friendly?

Yes, The Lakes Rookley Holiday Park allows dogs (limit 2 total). There's a fee of GBP 60.00 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at The Lakes Rookley Holiday Park?

Self-parking is free at this property.

What time is check-in at The Lakes Rookley Holiday Park?

Check-in start time: 4:00 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at The Lakes Rookley Holiday Park?

Checkout is at 10:00 AM.

Where is The Lakes Rookley Holiday Park located?

Situated in Ventnor, this hotel is 1.3 mi (2.1 km) from Isle of Wight Area of Outstanding Natural Beauty and 1.9 mi (3.1 km) from Godshill Model Village. Carisbrooke Castle and Robin Hill are also within 6 miles (10 km).

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Reviews

The Lakes Rookley Holiday Park Reviews

8.6

Excellent

8.4

Cleanliness

8.4

Location

8.8

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 96 out of 170 reviews
Rating 8 - Good. 46 out of 170 reviews
Rating 6 - Okay. 15 out of 170 reviews
Rating 4 - Poor. 9 out of 170 reviews
Rating 2 - Terrible. 4 out of 170 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised at the overall quality of the site and cabin, a little rough round the edges ie slight bit of mold in the shower, chairs need a deep clean but it was livable and we enjoyed our stay
Stayed 5 nights in Jun 2025

8/10 Good

Ahmed

Liked: Staff & service, room comfort
Disliked: Cleanliness

Family had a fun time

Great stay overall but the place needs a bit of TLC. Sofas ripped and the floors very dirty.
Stayed 3 nights in Apr 2025

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and lovely place

Really clean and spacious caravan, very pretty setting. The only mark down on cleanliness was for the pool and changing areas, it was a nice pool but there wasn't really anywhere to change and leave stuff, and the general changing area/ toilets could've done with more regular cleaning. The caravan and everywhere else was very clean though, we had a lovely stay and would return.
Stayed 4 nights in Apr 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Dog friendly.
Stayed 3 nights in Sep 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples holiday

An amazing stay as usual. Me and my partner have been coming for 4 years now 3 times a year. We love it there the peace and quiet. The cottages are lovely and have everything you need. The staff are friendly and helpful the food at the restaurant is lovely too. Great place for a family too.
Stayed 6 nights in Oct 2024

10/10 Excellent

lizanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing! Simply the best
Stayed 3 nights in Feb 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Special place

It was a lovely place to stay on the island thoroughly enjoyed it beautiful facilities and nice and quiet. I highly recommend it for families and couples that just want a short break the hot tub made it perfect 👍
Stayed 3 nights in Oct 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake house was really good value for money. Clean, decorated well and basic essentials all provided. Would stay again
Stayed 3 nights in Mar 2023

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Our luxury caravan (with hot tub) was simply adorable, furniture good, beds comfy, loaded with lovely duvet! Included in the van: Washing machine Dishwasher (couple of tablets provided) Wine cooler Gas hob (seperate) Gas oven Built in "glowing" fire Full central heating Unfortunately no WiFi We will be booking again
Stayed 3 nights in Jan 2025

10/10 Excellent

Hardik

Liked: Cleanliness, amenities, property conditions & facilities
All good , reception staff all good
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mini break

Well positioned on the island for getting around. Relaxed area and quite
Stayed 4 nights in Sep 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

Was a lovely stay. Really peaceful and relaxing especially in the hottub. Staff always helpful and polite. Cottage was lovely and clean. Can not fault the stay. Me and my partner have been here 3 times so far and will definitely keep coming back 2/3 times a year as we live on the isle of wight.
Stayed 4 nights in Dec 2022

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Ideal for a short getaway. Clean, tidy and warm. Excellent grounds. Staff very welcoming. Only downside was the WiFi only being available in the main building and not in the accommodation itself.
Stayed 2 nights in Sep 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

The caravan was well presented and clean. The resort was an ideal place to base our holiday and was within easy reach of all the places of interest we wanted to visit. Facilities at the resort were good but if you want to use the swimming pool book your slot when you arrive as there is limited availability. The co-op store just across the road from the resort is extremely useful for those essentials you have either forgotten or need. I advise taking some oven gloves if you intend to cook as these are not supplied.
Stayed 3 nights in Jul 2024

8/10 Good

Adeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and very clean. There were few trees outside the property which made uncomfortable for us to sleep at night.
Stayed 3 nights in Mar 2019

4/10 Poor

Christine

Disliked: Amenities, property conditions & facilities
The Caravan was nice enough with the hot tub and nice view, but we had a oven tray that some one had left dirty in the oven and the TV kept going off, the restaurant was closed and no utilities open apart from the bar that closed at 8pm
Stayed 4 nights in Mar 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Staff & Service

High standards set for our first Self Served Accommodation. The luxury caravans were incredibly clean, comfortable, and extremely affordable. We had boiler issues on the first morning, but the Guest Services staff were incredibly proactive and were radioing the maintenance team as we spoke to them. We had someone out to remedy the situation by the time we arrived back at our caravan. Would absolutely choose this location again, and would consider Away Resorts in other locations around the UK.
Stayed 3 nights in Feb 2023

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful rooms but lacks some basics

Very comfortable and beautiful rooms. Looked even better than the photos. Great having a private jacuzzi to use. Generally clean, though there was mold in the clothes washing detergent tray we had to clean out before using. Biggest glaring issues were 1) No in-room Wi-Fi; Wi-Fi only available in main area, which closes in the evening 2) Though there is a full kitchen, no basic condiments or supplies were provided. No paper or cloth towels, salt, pepper, dishwashing detergent, clothes washing detergent, nothing to clean with. There was a very nice welcome bag that included Prosecco, milk, tea, coffee and sugar, which was appreciated, but it would have been nicer to have other basic needs available. 3) No hairdryer in rooms; main desk charged a 5 pound deposit to borrow, which they waived when we weren't able to provide exact change.
Stayed 3 nights in Oct 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base, good location!

I was disappointed that we never had a jacuzzi as was advertised on booking, also no ferry discount as usually you get at b&b /hotels on the island. They advertise on their site but I received nothing via email. I paid single ferry to enquire of discount when I was there,but still wasn’t offered for my return. On arrival to the superior lodge that ended up being a caravan, there was no toilet rolls, in the bathroom,en-suite. Which was annoying .( We noticed on leaving the cleaners had them to put in when we left but we didn’t get any , is that normal?). The fireplace had an object stuck in it! Maintenance was called to sort out. The remote control stopped working for tv , I went and spoke to lady in restaurant and their rapid response was ace, and problem solved. The caravan was modern and comfortable we enjoyed our stay.
Stayed 4 nights in Sep 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples week away

Me & My partner stayed here on 8/7/24 - 14/7/24 6 nights. Check in was excellent and friendly staff. We had a brilliant stay the accommodation which was a caravan with a hot tub was so lovely, clean had everything we needed. The patio was well kept the view was lovely & the hot tub was at the right temperature when we arrived the caravan was roomy was really lovely. The Monday night we went to the Lakeside bar & eatery we both had a 3 course meal it was absolutely delicious definitely recommend the cocktails were amazing friendly helpful staff didn't have to wait long between each courses good value for money. We did kayaking a few of the days which was epic such a laugh the young lifeguards were friendly and helpful especially when my sister brought my Autistic Nephew they helped him and had a friendly talk and laughter at the end whilst getting our shoes on my nephew absolutely loved it especially talking to the lifeguards he absolutely loved kayaking unfortunately i didn't get the names of the lifeguards but they were the same ones each time when we went kayaking. I got a phone call the 2nd day to ask if everything was fine and if we needed anything which was really good of them to ask everything was fine and didn't need anything. We have been coming for the past two years. This is the 2nd time this year hopefully be coming again October. Thank you for such a lovely week away. I always recommend you guys to family/friends Brilliant place to stay 10+ stars on all services
Stayed 6 nights in Jul 2024

8/10 Good

Hamid

Liked: Staff & service, amenities, property conditions & facilities
Sofa and chairs weren't clean, and there were a lot of spots on them.
Stayed 3 nights in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Only issues we had with cottage was no instructions for the oven.no door mat it was an extremely wet weekend and had to use a white towel to mop up water.no instructions that we had to turn boiler on, we tried to have a shower no hot water didnt realise the boiler was not turned on.cleanness was fair but lots of cobwebs
Stayed 4 nights in Oct 2025

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would go back ! Loved it
Stayed 3 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Stay

Good customer service and staff very responsive. Evening entertainment is funny and reps very positive/humorous. Accommodation: Static Caravan fine. Location: Very Central Pool indoor and outdoor, small but adequate. Downside: Drinks prices at the bar are very expensive! No shop on site, although co-op is only a 2 minute walk from yhe entrance.
Stayed 6 nights in Jul 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

Knirschend gut

Im Allgemeinen hatten wir da einen guten Aufenthalt. Nur knirschte das ganze Haus, als es bloss ein bisschen wehte. Abgesehen davon war alles in Ordnung. Den Ort ist auch mit dem Bus leicht erreichbar
Stayed 3 nights in Jul 2025