Family Room
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Reviews of Hugo Hotel

3 out of 5
Hugo Hotel
Tzar Samuil Str.5, Varna

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ya-Fen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beaches
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, perfect location
Lovely people. The room was great with seperate room for kids. Couldnt be a better location. Right next to the Sea gardens and beach, an easy walk into the town. A big choice of shops and restaurants only a few minutes walk away.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Great location, modern property, good air quality, comfortable beds, enough space, clean room, friendly and helpful staff. Bad: Thin walls - bring ear plugs. You can hear people in the hallway, stairs, and other rooms. Also, you can hear all the partiers and conversations on the street.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and comfortable hotel, conveniently located, helpful staff.
Stayed 1 night in Aug 2020

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a week in July 2019, room was great, cleaned everyday. Beds comfortable, only issue was the shower which leaked over the floor. The staff were excellent and happy to help at all hourss.
Stayed 7 nights in Jul 2019

8/10 Good

Marcela

Liked: Staff & service, property conditions & facilities, room comfort
Lovely stay
Nice hotel and staff, great location too. Some minor cleaning issues when we arrived but nothing major enough to inform just details. Shower kept flooding onto floor too. But over great hotel brilliant staff and amazing location
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My flight was delayed and I didn’t arrive until 4 am. There was a staff member at the desk to greet me. Rooms are modern, updated and quite clean. Breakfast had a good selection of cold cuts fruit and breads. In a great location. Five minute walk to the beach and huge walking park.
Stayed 2 nights in Jun 2019
Response from Vasil Balev on 14 Aug 2019
Dear Guest, Thank you for the interest in our hotel. Thanks for the good feedback! This helps us a lot in order to improve. Kind regards and have a nice day, Hugo Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not too bad.
The overall hotel was nice. I enjoyed the fact the TVs allowed us to connect or phones and use Netflix and other streaming services. The wifi was great. My only issue was the shower. The design is nice however it leaks water and makes a complete mess.
Stayed 2 nights in Apr 2019

10/10 Excellent

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very clean and comfortable
Stayed 1 night in Mar 2023

8/10 Good

Mailys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona posizione
Buona pisizione. Camere confortevoli, personale gentile. Lo consiglio
Stayed 6 nights in Sep 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Super freundlich und nah am Stand, leider zu kleiner Speisesaal für die Anzahl der Hotelgäste und nicht genügend essen beim Frühstück.
Stayed 3 nights in Jul 2019

10/10 Excellent

Diego Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complacido
El hotel esta muy bien para cualquier viajero, esta cerca de la playa y tiene una comodidad esplendida dentro de la habitacion, el baño es muy comodo y muy limpio. Lo recomiendo
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Aamupala oli aika suppea, henkilökunta oli ystävällistä.
Stayed 7 nights in May 2019

2/10 Terrible

Luis Ángel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Una nefasta gestión de una reserva. No volveré
Una nefasta gestión de una reserva. No volveré
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Centrallt, nära både centrum och marima trädgården ich parken, samtydigt ligger hotelet på en liten tyst gata
Stayed 1 night in Mar 2019