Valley View Heights Hotels, El Paso

"Poor parking lot with limited spots. Didn’t feel safe at night with drunk men hanging outside hotel. Old hotel with dirty carpet baseboards, crunchy carpet in rooms, and disgusting kitchen cabinets with dust and stains. Don’t trust any of the dishes/utensils in the room kitchen cabinets with old food stains. Hair found under the bedsheet/comforter. Bedrooms were so smelly with perfume/colone. Bathrooms were dirty with hair, dust and soap/water grime on shower/tub floor. Air conditioning was poor and slow, at one point stopped working in the middle of the night. Saw male staff carrying a large stack of room towels touching his sweaty face/skin and hair. Breakfast was terrible with limited muffins, brown bananas, and powdered eggs. Housekeeping did not change trash bins/take out. First time staying at a Residence Inn and NEVER will we stay at one again. "

"Convenient, clean, friendly staff."

"Good service and great facilities"

"I was disappointed, because i ask for extra pillows ,they told me no, then the room was not ready. Also when i was there two cacaruche come out they where pretty big. The bathroom was not so clean. For the price i pay for staying there really disappointed "

"It's disappointing when you fill for a special request and they don't honor it.I have problem going up the stairs,I got the room but I had to go up the stairs."

"Room was newly renovated, very clean and spacious."

"The room was spacious restroom could have been better cleaned staff was great breakfast area was a bit dirty but over all it was a good experience "

"Kitchen with microwave, refrigerator. Breakfast coffee, cupcake and nutrient bars."

"I have stayed at the Plaza Hotel in El Paso at least 3 times while driving cross country! It’s a 5-star experience every time. Staff are friendly and professional, and the facility is excellently maintained. The valet parking is fast and efficient. The hotel is close to I-10 so it helps to quickly get on and off I-10! I’ll definitely stay there again!"