One huge problem marred an otherwise very good experience. The description of the property incorrectly included air conditioning. This was an absolute prerequisite for our group;. We would NOT have selected this property had we known there was no air conditioning, we rejected less expensive properties for that very reason. The property manager, Jeff ( who was great), was quite surprised when I told him that the on-line listing said the property was air conditioned. He said that VRBO.just adopts the description that his company uses and that such description does not include AC. However. when I assured him that the VRBO listing included AC, he checked it himself and confirmed it was there. Because you already had our money, we had no choice but to stay. Jeff got us two fans, which were very helpful BUT they were loud and interfered with our sleeping. This seems to us to be a very fundamental part of the listing and it was simply false advertising. We intend to pursue this with VRBO, as we feel we should receive back part of what we paid. All that having been said, I want to reiterate that Jeff was very attentive, even allowing us to check in early and promptly fixing an issue we had with licking the front door.