Exterior

Reviews of Executive Inn And Suites

2 out of 5
Executive Inn And Suites
2901 Crain Highway, Upper Marlboro, MD

Reviews

7.0

Good

Rating 10 - Excellent. 119 out of 438 reviews" "
Rating 8 - Good. 117 out of 438 reviews" "
Rating 6 - Okay. 95 out of 438 reviews" "
Rating 4 - Poor. 62 out of 438 reviews" "
Rating 2 - Terrible. 45 out of 438 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaquan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024
Response from PS on 25 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed the nice and quiet atmosphere during your stay. Your positive feedback means a lot to us. We look forward to welcoming you back for another peaceful visit.

2/10 Terrible

Allison, mahopac

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. The floors were so sticky we never took our shoes off. The bedspread was covered in semen stains and cigarette burn holes, the TV was broken and it smelled so bad of mold and smoke. We ended up leaving and booking a new hotel. When we told expedia and the hotel, they did nothing. We had 2 rooms and both were disgusting so it wasn't just a mishap. There is NO WAY this place deserves a "good" rating.
Stayed 2 nights in May 2024
Response from PS on 25 May 2024
We are deeply sorry to hear about your experience. It is our top priority to ensure the comfort and satisfaction of our guests, and we regret that we did not meet your expectations.Had we been informed of the issues during your stay, we would have immediately taken action to address your concerns, whether through an upgrade or other accommodations. We take such feedback very seriously and will thoroughly investigate the matters you have raised to prevent future occurrences.We apologize for any inconvenience this caused and appreciate your feedback, as it helps us improve. If you would like to discuss this further, please contact us directly.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from PS on 25 May 2024
Thank you so much, Chris, for your perfect rating! We're thrilled to hear that you had a great experience with us. Your positive feedback means a lot and inspires us.

10/10 Excellent

Joshua Kean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, convenient located for me and quiet at night. I will be back next time I visit the area.
Stayed 1 night in May 2024
Response from PS on 25 May 2024
We appreciate your wonderful review!. We're thrilled to know that we'll have the pleasure of hosting you again on your next visit to the area. Looking forward to welcoming you back!

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness
Room was clean , property was quiet .
Stayed 1 night in May 2024
Response from PS on 20 May 2024
Thank you so much for your wonderful review, Stephen! We're thrilled to hear that you enjoyed the tranquility of our property and the cleanliness of your room. We'd love to host you again.

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness
Disliked: Amenities
The rooms are clean and the property is well kept .
Stayed 1 night in May 2024
Response from PS on 25 May 2024
Stephen, your glowing review has lit up our day! Knowing that our meticulously clean rooms and well-kept property met your expectations fills us with joy. Your feedback is a precious gem, and we can't wait to roll out the welcome mat for your next delightful stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were professional and courteous. My stay was quiet and I got the rest I needed, no interruptions.
Stayed 1 night in May 2024
Response from PS on 25 May 2024
Your glowing review brings us immense joy! We're elated to hear that our front desk team provided you with professional and courteous service, and that you were able to enjoy a peaceful stay with us. Your satisfaction is our utmost priority, and we're grateful for your kind words. We look forward to welcoming you back for another restful visit in the future.

6/10 Okay

Skuba

Travelled with partner
Disliked: Property conditions & facilities
Nice area bed wasn’t to comfortable and small fridge was loud
Stayed 1 night in May 2024
Response from PS on 25 May 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the area. We apologize for any inconvenience caused by the bed's comfort and the noise from the fridge. We appreciate your understanding regarding the refrigerator, and we'll ensure our team addresses these concerns appropriately. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.

10/10 Excellent

Heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The front desk clerk was super accommodating and understanding.
Stayed 1 night in Apr 2024
Response from PS on 10 May 2024
Thank you for acknowledging the exceptional service provided by our front desk clerk. We appreciate the perfect rating.

10/10 Excellent

Torey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 6 nights in Apr 2024
Response from PS on 9 May 2024
Fantastic to hear! We appreciate your perfect score and hope to see you again soon.

10/10 Excellent

Torey

Stayed 3 nights in Apr 2024
Response from PS on 25 May 2024
Thank you for the perfect rating! We're glad to hear that you had a great experience with us.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PS on 7 Apr 2024
Thank you, Alejandro! We appreciate your 5-star rating and hope to welcome you back soon.

10/10 Excellent

Cedrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ALWAYS a good experience every time!
Stayed 2 nights in Mar 2024
Response from PS on 30 Mar 2024
Thank you for your glowing review! We're thrilled to hear that you consistently have a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for more memorable stays in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a blast
Stayed 1 night in Mar 2024
Response from PS on 30 Mar 2024
Fantastic to hear you had a blast during your stay! Thank you for choosing us and for sharing your positive experience. We can't wait to welcome you back for more fun-filled adventures in the future!

8/10 Good

Hilburn

Liked: Cleanliness, staff & service, property conditions & facilities
No problem
Stayed 1 night in Mar 2024
Response from PS on 18 Mar 2024
Good Morning Hilburn,We're delighted you had a smooth experience with us. Looking forward to hosting you again soon!Sincerely,Executive Inn and Suites

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. No ash tray in the smoking room but that’s minor. The staff was very helpful and house keeping did a marvelous job.
Stayed 2 nights in Mar 2024
Response from PS on 18 Mar 2024
Good Morning Jonathan,Your fantastic review! We're delighted to hear that you found our rooms clean and our staff helpful. Your feedback means the world to us and will be shared with our staff to inspire and motivate them We look forward to welcoming you back for another enjoyable stay!Sincerely,Executive Inn and Suites

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly service…spacious, clean room…convenient location and parking!!! Would gladly come and stay again!!! 😁
Stayed 1 night in Mar 2024
Response from PS on 18 Mar 2024
Good Morning Michael, Your enthusiastic feedback brightened our day! We're thrilled to hear that you found our service super friendly, our rooms spacious and clean, and appreciated our convenient location and parking. It would be our pleasure to host you again for another fantastic stay. Thank you for choosing Executive Inn and Suites.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from PS on 8 Mar 2024
Thank you for your 5-star rating! We hope to have the pleasure of serving you again soon.

10/10 Excellent

Wayne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great value!
Stayed 3 nights in Feb 2024
Response from PS on 8 Mar 2024
Thank you for your 5-star rating and for choosing to stay with us. We're delighted to hear that you found our accommodations to be of great value. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PS on 8 Mar 2024
Thank you for taking the time to rate your recent stay with us. We value all feedback, and while we appreciate your rating, we would love to learn more about your experience to better understand how we can improve. If there are any specific issues or concerns you encountered during your stay, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Although I thought the jacuzzi would’ve been bigger lol not meant for above average sized men but it was still cool. I enjoyed my stay
Stayed 1 night in Feb 2024
Response from ps on 8 Mar 2024
Thank you for the fantastic review and for choosing to stay with us! We're delighted to hear that you enjoyed your stay, despite the size of the jacuzzi. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet peaceful
Stayed 1 night in Feb 2024
Response from P S on 26 Feb 2024
"Thank you, Dean, for your wonderful review! We're thrilled to hear that you found your stay with us to be very quiet and peaceful. Providing a tranquil environment for our guests is always our priority. Your perfect score means a lot to us, and we look forward to welcoming you back for another peaceful stay in the future!"

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from P S on 26 Feb 2024
We appreciate your feedback, Jenniffer. We're glad you enjoyed your stay with us and found our accommodations to your liking. While we aim to provide the best experience possible for all our guests, we regret that we were unable to extend additional discounts beyond the initial offer. We value your patronage and hope to have the chance to exceed your expectations on your next visit."

2/10 Terrible

Farid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it
It was worst than a motel 6 I would not do it again Thr blankets were tiny I had to sleep With my clothes on
Stayed 6 nights in Feb 2024
Response from PS on 26 Feb 2024
"We're truly sorry to hear about your disappointing experience, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a more comfortable stay for our future guests. We strive to provide a high-quality experience for all our guests and regret that we didn't meet your standards on this occasion. Please consider giving us another chance to exceed your expectations in the future."

2/10 Terrible

Steven

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
My stay was horrible.my daughter and I received bug bites all over our arms. We had to go to the doctor
Stayed 2 nights in Jan 2024
Response from PS on 9 Feb 2024
We're sorry to hear about your recent negative experience despite our efforts to ensure your comfort. We'd appreciate hearing more about your concerns to address them promptly. Please feel free to reach out to us directly. We hope for the chance to welcome you back and provide a better experience.

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Jan 2024
Response from PS on 9 Feb 2024
Thank you for your kind words! We're delighted to hear you had a great experience with our staff. Looking forward to welcoming you back soon!

6/10 Okay

Peggy

?
Stayed 1 night in Jan 2024
Response from PS on 30 Jan 2024
Thank you for taking the time to provide your feedback. We appreciate your rating and would love to learn more about your experience. If there are specific aspects you'd like us to address or improve upon, please feel free to share more details. We strive to ensure our guests have a great stay and would like to make any necessary adjustments. Thank you for choosing Executive Inn.

2/10 Terrible

Dana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from PS on 30 Jan 2024
Thank you for taking the time to provide your feedback. We sincerely apologize for the challenges you've faced during your stays. We take all guest concerns seriously, and your feedback is important to us.To address the issues you've raised, we would appreciate an opportunity to discuss them further. Please contact us directly at Executive Inn so that we can gather more details and work towards a resolution.Ensuring a positive experience for our guests is our top priority, and we value your input as we strive to make improvements.Best regards,

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from PS on 30 Jan 2024
Thank you, Will, for your excellent 5-star review! We're delighted to hear that you found our Executive Inn convenient. We appreciate your feedback and look forward to welcoming you back soon. We'll be sure to share your positive comments with our staff. Safe travels!"

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable convenience
Nice little place to relax and recharge. Clean.
Stayed 1 night in Jan 2024
Response from PS on 17 Jan 2024
Dear Tom,Thank you for taking the time to share your feedback! We're delighted to hear that you found our place to be a comfortable and convenient retreat for relaxation and recharging. It's fantastic to know that our commitment to cleanliness resonated with you. We appreciate your perfect score and look forward to hosting you again for another enjoyable stay.Warm wishes

8/10 Good

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay Staff extremely nice
Stayed 1 night in Jan 2024
Response from PS on 17 Jan 2024
Dear Will,We appreciate you sharing your experience with us! It's wonderful to hear that you enjoyed your stay and found our staff to be extremely nice. Your feedback is valuable to us. If there's anything specific you feel we could improve on to make your next stay even better, please let us know. We look forward to welcoming you back for another pleasant experience.

4/10 Poor

Candi

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from PS on 17 Jan 2024
Dear Candi,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate all feedback as it helps us enhance the experience for our guests.We're genuinely sorry to hear that your stay didn't meet your expectations, and we would love the opportunity to understand more about your concerns. Our goal is always to provide a five-star experience, and your input is crucial in helping us achieve that.If there are specific areas you feel we can improve upon or if there was anything in particular that didn't meet your satisfaction, we would be grateful to receive more details. Your insights can guide us in making the necessary adjustments to ensure a better experience for future guests.We value your feedback and hope to have the chance to welcome you back, addressing any concerns you may have had during your previous stay.Warm regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy this property because the management is really nice, they make check in so seamless and are always eager to please the customer and I appreciate that so much.I have also never had a time where they didn’t match the lowest price I could find online,and they always notice when I return and I enjoy the personable nature of the management.I define recommend this as a great stay on the run.
Stayed 1 night in Nov 2023
Response from PS on 7 Dec 2023
Dear Michael,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and found our management team to be accommodating and personable. Providing a seamless check-in experience and ensuring competitive pricing are priorities for us, and we're delighted to know that these aspects enhanced your visit. We appreciate your recommendation and look forward to welcoming you back on your next trip.Warm regards,PS

2/10 Terrible

Tarsha

Stayed 1 night in Nov 2023
Response from PS on 17 Jan 2024
Dear Tarsha,Thank you for your ongoing support and choosing our hotel regularly. We appreciate your feedback, and we're concerned about the 1-star rating from your recent stay. Your satisfaction is crucial to us, and we'd love to understand any specific issues you encountered.If you're comfortable sharing more details about your experience, it would help us address concerns promptly. We're committed to ensuring every visit meets your high standards.Thanks for being a valued guest; we look forward to the opportunity to make your next stay exceptional.Warm regards,

10/10 Excellent

Albarnadoc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My second say with them all’s good in there hood
Stayed 2 nights in Nov 2023
Response from S.P on 2 Dec 2023
“Thank you Albarnadoc, we appreciate your kind words. We're glad to hear you had a positive experience and value the time you took to provide feedback.

6/10 Okay

Jennifer

Business traveller
Tolerable place
Stayed 1 night in Nov 2023

6/10 Okay

andrew

Disliked: Property conditions & facilities
This is the kind of place where you wear shoes in the room. Hot water was not hot and generally the place was just old. Definitely not 5 star hotel, hopefully it dosent have bed bugs. Not the worst, but was expecting better.
Stayed 1 night in Nov 2023
Response from ps on 25 Dec 2023
Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We're actively addressing the concerns raised and appreciate your insights. We hope to better meet your expectations in the future.

10/10 Excellent

kennard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from PS on 7 Dec 2023
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with us. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back soon.

4/10 Poor

Dawn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Just ok very old outdated Shower wasn't working properly water won't turn off
Stayed 1 night in Oct 2023
Response from PS on 25 Oct 2023
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take your comments seriously and will address the issues you mentioned to ensure a better experience for our future guests.

6/10 Okay

Jonathan

Travelled with family
Check in procedure was a disaster, an hour waiting in the lobby… We’ve stayed here before and will return because the price is reasonable. Room is not great, but OK, paint chips, average clean. Location is perfect for us.
Stayed 1 night in Oct 2023
Response from PS on 25 Oct 2023
Thank you for your feedback and for choosing to stay with us again. We're sorry to hear about the inconvenience during the check-in process, and we appreciate your understanding. We'll work on improving our procedures.We're pleased to know that you find our location perfect and our prices reasonable. Your comments are valuable to us, and we'll continue to make improvements.Looking forward to welcoming you back.

4/10 Poor

Norman

Liked: Cleanliness
Shower diverter leaks badly as does the sink valve. Loud traffic and barking dogs. Very thin walls and noisy.
Stayed 1 night in Oct 2023
Response from PS on 25 Oct 2023
We're sorry to hear about the issues with the shower diverter and sink valve, as well as the noise disturbances during your stay. Your feedback is essential, and we'll address these concerns to enhance the guest experience.Thank you for sharing your thoughts with us, and we hope to have the opportunity to provide a more peaceful stay in the future.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2023
Response from S..P on 2 Dec 2023
“Thank you Lawrence, we appreciate your kind words. We're glad to hear you had a positive experience and value the time you took to provide feedback. Please let us know if there is anything we can do better to receive five stars the next time around.

10/10 Excellent

Piper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the definition of “don’t judge a book by its cover”. While it may seem like a smaller and older hotel from the outside, I cannot say enough good things about the staff and inside of the hotels. Rooms were clean and quiet, with nice bedding and LOTS of pillows. It stayed cold, and the bathrooms didn’t even have cracking or water damage on the ceiling like a lot of places. The owner/front desk person (a middle-aged gentleman) was so kind and helpful, and even allowed me to check in early since I was just getting off of work. Great water pressure and temperature. Will definitely be back!
Response from PS on 19 Sept 2023
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent stay at our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from PS on 19 Sept 2023
Wow! Thank you for the perfect 10/10 rating. We can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from PS on 19 Sept 2023
Thank you, Christine for your score 10/10. This means a lot to us. We will be welcoming you very soon. Thanks again for your stay with us.

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from PS on 25 Sept 2023
Thank you for your perfect score! We're delighted to hear you had a great experience with us. We look forward to welcoming you back soon!

4/10 Poor

WILLIAM, NORTH BERGEN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
More a motel than a hotel. By 11:00 PM the office was closed and transactions were only through a small window with very bad communications. I got the impression it was a place where couples go just to spend a few hours but this is only my impression. I won’t book it again.
Stayed 2 nights in Sep 2023
Response from PS on 19 Sept 2023
Dear William,Thank you for taking the time to share your feedback. We appreciate your comments, as they help us improve our services.We're sorry to hear that you found our setup similar to a motel. Our night window service is designed to ensure convenience and security for our guests during late hours, but we understand how it might have given a different impression.Your feedback is valuable to us, and we will certainly look into ways to enhance our communication at the night window to provide a more welcoming experience. We hope you'll consider giving us another chance in the future to show you the improvements we've made.If you have any further suggestions or concerns, please don't hesitate to reach out. We're here to ensure your next stay with us is exceptional.Best regards,Peter S

6/10 Okay

Owen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with the stay
Stayed 3 nights in Aug 2023
Response from PS on 19 Sept 2023
Thank you so much for taking the time to leave us a perfect 5 out of 5 rating. If you ever have any additional comments or suggestions, please don't hesitate to share them with us.

10/10 Excellent

Lu Ann

Stayed 3 nights in Sep 2023
Response from PS on 25 Sept 2023
Thank you for your perfect score! We're delighted to hear you had a great experience with us. We look forward to welcoming you back soon!