Universal Hotels, Vitoria

"First room it was a really bad leak in the bathroom but they relocated us to another room. Internet never worked on the restaurant area so was no way to work while eating due to the time difference. So we were limited to work WiFi just soap no shampoo/conditioner travel when we arrived. I know the state is hot but it was no comforter for night sleep I know we should ask and I know if we did definitely they would’ve brought it to us, but I don’t think those are things that should or it wasn’t need to be asked for. I’m not complaining. I’m just giving ideas for mandatory stuff to be inside of the room while guest arrive on a five star hotel. "

"Very clean, staff is friendly, room is spacious"

"excellent "

"The customer service is very professional and friendly! Place is clean and safe! The food is Great! Great for a Family Vacation "

"Funcionários super simpático. Ótimo café da manhã"

"Extremely confusing and a huge hassle to check in. I booked on Expedia and then some other company messaged me on WhatsApp saying I need to give them my name, personal information and credit card to check in. There was no mention of any of this during the booking. So I imagine it is a scam. But they seem to have all the information about me checking in and they kept telling me on the WhatsApp that if I don’t check in through with them, I won’t be able to do it with the front desk. I called Expedia and they said that it is a scam because they don’t know anything about this. It is not mentioned in their checking system. Finally it turns out it was the hotel but they don’t approach you with the same name of the hotel. It’s a different company name and they also ask you for a security deposit which was not mentioned during the reservation. And they don’t give you any towels or toiletries other than what’s there at the moment of arrival. It is extremely hard to check in and deal with them and they don’t take care of you afterwards."

"Great view from the rooftop pool area. Parking is available, but located around the corner from hotel entrance. Shops and supermarket near by were convenient. Breakfast was good with multiple options daily. Rooms were very basic without hairdryer, shampoo, conditioner, or shower caps. Overall a good hotel downtown Vitória."

"Very nice"