Exterior
Check availability

Reviews of Holiday Inn Express & Suites Uniontown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Uniontown, an IHG Hotel
305 Mary Higginson Ln, Uniontown, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 339 out of 520 reviews" "
Rating 8 - Good. 118 out of 520 reviews" "
Rating 6 - Okay. 30 out of 520 reviews" "
Rating 4 - Poor. 21 out of 520 reviews" "
Rating 2 - Terrible. 12 out of 520 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Erica, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for an overnight on the road.
Stayed 1 night in May 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Ryan

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Cleanliness can be improved. Very spotted carpet, dirty grout joints, unknown items stuck on walls around trash can, dirty sofa, very sticky floor, and failing caulking joints in the shower on the ledges. But safe parking and nice staff (housekeeper was the exception but she could have had something else on her mind when we passed).
Stayed 2 nights in May 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinner choices and all around a good clean place. Staff was great and handles everything with excellence
Stayed 3 nights in Apr 2024

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most things were excellent but we had a few minor problems. For the breakfast we were there about 45 min. before closing time and several items were out - now the attendant was there to help but she stayed in the back room instead of checking on items-we had to ask for help both mornings. Also everything in our room was very nice except a horribly stained carpet which may have been clean but looked terrible. It really took away from the appearance of the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Joyce

Travelled with family
Liked: Amenities
Great breakfast, did not like lack of 2nd TV in suite!
Stayed 1 night in Mar 2024

8/10 Good

Diane

Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Stayed 1 night in Mar 2024

10/10 Excellent

Thommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, with a great pool and wonderful breakfast options !
Stayed 3 nights in Mar 2024

2/10 Terrible

Kebra

Stayed 1 night in Mar 2024

10/10 Excellent

Jodie

Travelled with partner
Liked: Amenities
My husband was not a fan of breakfast…I did not partake except for coffee which was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Dana R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, professional staff.
Stayed 1 night in Feb 2024

6/10 Okay

sherry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good hot water but hotel had towel shortage cause hotel was full which I found strange on valentine day could provide extra towel or wash cloth did give two hand towel but that
Stayed 2 nights in Feb 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Erik

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Blinds didn’t open. Drain in sink and tub backed up.
Stayed 4 nights in Jan 2024

10/10 Excellent

Denise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all very friendly and welcoming, hotel is clean, the property itself is a bit littered BUT they share with a walmart next door and honestly most of the trash is on the walmart side of the property right next to their property. Their is plenty of room for walking the dogs around although its obvious that many people do not pick up after thier pets properly. All in all i would recommend and i would definitely stay here again!! Plus the breakfast was very good!!
Stayed 1 night in Dec 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here, when i travel to Pennsylvania. Excellent rooms, very clean, staff are great. Love the coffee and breakfast. Convenient surrounding restaurants
Stayed 1 night in Dec 2023

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Anmarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!!
We had a wonderful stay! From check in to check out everything was great! The room was very clean and spacious! The continental breakfast was wondeful with lots of options! The customer service was outstanding! I highly recommend staying here!
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
10/10, great staff, our keys didn’t work when we first checked in so we spoke with the employee at the desk and she came up with us with new keys to ensure they would work, the hotel was very clean, highly recommended staying here
Stayed 1 night in Dec 2023

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Oct 2023
Response from Tiffany on 2 Nov 2023
Thank You for your 5/5 Rating! We appreciate your Feedback

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
They won’t accept your payment
Stayed 1 night in Oct 2023
Response from Tiffany on 2 Nov 2023
Sorry that there was a mix up at your arrival, as we were sure to get you into your room and contact Expedia to receive the correct billing with this reservation. Hope to see you again in the future here t the Holiday Inn Express Uniontown!

10/10 Excellent

Natalie

Stayed 2 nights in Oct 2023

8/10 Good

Steven

Travelled with family
Liked: Amenities
I had to ring the bell at the service/check in(out) desk on two occasions. The wait time was considerable the second time I rang. I personally felt that this was because they didn’t have enough staff and were off doing other tasks and did have the coverage.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I especially liked the staff and complimentary breakfast. The selection of food was really great.
Stayed 2 nights in Oct 2023
Response from Tiffany on 2 Nov 2023
Thank You for your 5/5 Rating! We appreciate your feedback here at the Holiday Inn Express in Uniontown!

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
The hotel is getting worn quickly. There were stains in the carpeting in our room. The bathroom as cleaned but there were tons of shaved beard hairs all over the sink and even around the toilet. We bring sanitizing wipes when we stay at hotels so we cleaned up the hairs ourselves. The entry had plastic wrapping on the flow behind the door. The corners of the bathroom had small piles of dust and other debris that had swept or mopped into the corners. Their cleaners must not know that you can use an attachment to remove those dust piles. There were crumbs and stains in the tray where the cups and ice bucket sit. Overall, I think the cleaning staff isn’t having an attention to details.
Stayed 1 night in Oct 2023

10/10 Excellent

Kebra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023

8/10 Good

Tena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay! Only negative the bed skirt and comforter not clean.

4/10 Poor

Mara

Travelled with family and small children
Disliked: Cleanliness, amenities
Not happy at all, the room that I used was very dirty.
Stayed 2 nights in Oct 2023
Response from Tiffany on 9 Oct 2023
I'm sorry your stay was not up to par. We hope to see you again in the future to exceed your expectations. We sincerely apologize for this inconvenience.

6/10 Okay

Marissa

Travelled with family, Business traveller
Liked: Staff & service
I’ve stayed here previously and was not impressed this time. The staff was very nice. However the first room we were placed in the television did not work and the carpets were very dirty/stained. After calling the front desk we were placed in a new room. It was a little better, but the carpets were also stained. We also slept terribly due to the noise in the room above us. The people were stomping and playing music until after 3am.
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay, three guests
One night stay while visiting a nearby attraction. There were three of us in the room. We had a sofa-bed and a king bed, both were comfortable. We had to make two trips to the front desk to get everything we needed for the third person in the room. First there were only two bath towels and then we discovered there was no bedding for the sofabed. Breakfast was very good and available at the advertised time.
Stayed 1 night in Sep 2023

8/10 Good

Donna

Stayed 1 night in Sep 2023

10/10 Excellent

antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
It was an enjoyable place to stay.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The outside of toilet was filthy when we arrived. I wrote a note to Housekeeping but it was not cleaned. In the three days I was there, they only came twice. The coffee pot didn’t work and I also notified housekeeping about that and it wasn’t changed or a substitute give. To us that worked.. The first room I was given had a foul odor and I requested a different room which was given to me reluctantly.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tiffany on 28 Aug 2023
Thank You for the 10 out of 10 review! Hope to see you again in the future at the Holiday Inn Express Uniontown!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very hotel. Staff was super friendly and breakfast was very good. Great price!
Stayed 1 night in Aug 2023
Response from Tiffany on 28 Aug 2023
Thank You for your 5 out of 5 review! We hope to see you again in the future here at the Holiday Inn Express Uniontown!

8/10 Good

James

Stayed 1 night in Aug 2023

2/10 Terrible

Howard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked in twice because the first time the room wasn’t ready. We waited for the girl at the front desk to help us for 20 mins before she finally came out from the back. She wasn’t friendly at all. The second time we tried the lady was nice and friendly. When we checked out this morning the lady at the desk was talking to another employee about personal things and would t acknowledge us until another employee told her too. Worst experience we have had at a Holiday Inn
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Aug 2023

4/10 Poor

George, Las Vegas

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Having stayed here once before (4 years ago), I was disappointed how things have gone downhill. My room (115) had a broken window (outer pane of glass), the P-tac unit to cool the room was not working property and had a musty smell, the lobby, sitting area had little to no a/c. As for the staff, some were awesome and tried to make you feel at home, others were downright rude. In my future trips to this town, none will ever be at this hotel. I’m sure there are better options.

10/10 Excellent

LeeAnne

Stayed 1 night in Aug 2023

6/10 Okay

lori a

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was again great at this location. Only bad experience was the no towels issue. I, personally asked front desk for more towels, as 4 of us were staying and only 2 towels in room. Housekeeper didn't replenish towels when she cleaned our room. Front desk clerk apologized and stated that she didn't have any extra towels available. She has just washed and dried some due to other customers asking for extra. There were also NO pool towels. I did not bring beach towels since the last time I stayed, you guys had pool towels available. This was a very huge let down, as we had all been outside in the 90degree weather on 7/15/23, and not able to shower with clean towels or having to use the same ONE towel for 4 people. Hopefully this gets fixed sooner rather than later.
Stayed 2 nights in Jul 2023