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Reviews of Hospitality House Union City US 51

2.5 out of 5
Hospitality House Union City US 51
1221 W Reelfoot Ave, Union City, TN

Reviews

7.0

Good

Rating 10 - Excellent. 65 out of 193 reviews" "
Rating 8 - Good. 48 out of 193 reviews" "
Rating 6 - Okay. 25 out of 193 reviews" "
Rating 4 - Poor. 24 out of 193 reviews" "
Rating 2 - Terrible. 31 out of 193 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Avery

Travelled with family
Liked: Staff & service
Disliked: Amenities
They must upgrade the key card system. One has to struggle with the door, go back to the front, finally, leave the door unlocked while away as the cards don’t work. It is unsafe. They were friendly and helpful but everyone fought to get the doors open.
Stayed 1 night in Apr 2024

10/10 Excellent

DIPTEJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice !!
Stayed 1 night in May 2024

10/10 Excellent

Bishop

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good in Budget..
Stayed 1 night in May 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rain leaked all around the door. I used towels to dry it up & when I left for the day I told the staff. They never replaced the towels. The tv reception was lousy, it kept getting disconnected & woulfd have to reconnect often. Half the time you couldn't resume watching what you were watching. The fridge did not work in the least bit. When I asked for a receipt when I checked, the man behind the counter didn't know what I meant so I had to explain it to him. I will not be staying there again as I would rather sleep in my car
Stayed 3 nights in May 2024

10/10 Excellent

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good place to stay. Great Location !
Stayed 1 night in Apr 2024

4/10 Poor

Nanie

Disliked: Amenities, property conditions & facilities
Tv and microwave did not work and i call to report it said someone was coming to fix the tv but never show up
Stayed 1 night in Apr 2024
Response from Patel on 27 Apr 2024
Sorry for inconvenience, we will look into the issue and address it as soon as possible.

10/10 Excellent

Vankatesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location. Reasonable price. Nice staff. Good Room.
Stayed 1 night in Apr 2024

10/10 Excellent

BRENT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lorena

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting the room smelled so mad. There was BLOOD ON MY BED. The bathroom had pubic hairs all over. The lock didn’t even work. You could hear everything outside. The place was unsafe.. Weird people OUTSIDE EVERYWHERE. Hookers outside. I did not stay here. Disgusting and i felt UNSAFE. Don’t stay here.
Stayed 1 night in Apr 2024

8/10 Good

Diptej

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Motel in Budget price... Nice big n clean room. Lot of food options surrounding. Very Nice staff. Room with Kitchenette was awesome.. All utensils were there. 3 days was comfortable stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Barry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is filthy and unkept. Our second night there we left. There were all kinds of unsavory people in the parking lot, smoking pot being very loud and I believe there were hookers there. I do not recommend this property at this time hopefully they can strive to make it better.
Stayed 2 nights in Apr 2024
Response from Dipen on 16 Apr 2024
Hello, we are sorry for your bad experience. We are not sure or who were in parking lot. We will monitor and address in our Camera system and take action quickly. Also, we are new management and addressing & renovating the place.

6/10 Okay

Treat

Liked: Cleanliness, staff & service
Desk clerk was wonderful. Door would not let me in. Would let the clerk and my son through after fiddling with the cards. Door doesn't fill in or seal the jam. You can see around the top and all the noise comes in. Bolt for the slide lock was actually broken with 2 of 4 bolts attached, 1 in each piece. The rest of the room was in decent shape. Beds were clean and fairly comfortable. (A little hard, but not overly.) Bathroom needs better housekeeping. Still hair in the tub and on the floor. Internet is fantastic for a hotel.
Stayed 1 night in Apr 2024
Response from Dipen Patel on 10 Apr 2024
Thank You for your reply. We will address the point out items. Thanks

6/10 Okay

KIP

Liked: Staff & service
Good hotel here for work
Stayed 2 nights in Apr 2024
Response from Dipen on 8 Apr 2024
Thank you for your response.

10/10 Excellent

Kattie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Response from Dipen on 8 Apr 2024
Thank You !!Glad you enjoyed your stay!! Hope to see you in future.

8/10 Good

Randy

Liked: Staff & service
We got in late and there was someone there to get us checked in
Stayed 2 nights in Apr 2024
Response from Dipen on 8 Apr 2024
Thank You!! Customer service always is our priority.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No idea how this place has a 7.6 on Expedia. The lights in bathroom didn’t work, the heat didn’t work, the recliner was so dirty it was sticky, same with the floor, slightly moldy in tub, no outlets for charging or CPAP. They literally have signs up about no drugs and no illegal activity allowed. Probably for the ladies of the night in the lot that we saw. People outside all night talking and what appeared to be power washing cars???
Stayed 2 nights in Mar 2024

4/10 Poor

Debbie

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They advertise a continental breakfast but do not have one. The ceiling in the bathroom had plaster hanging down from a leak. The toilet was actually scotched with a piece of wood. The floors were nasty. Ice machine was missing parts. The grounds were littered and dirty. The staff was always friendly and doing the best they can under the circumstances.
Stayed 2 nights in Feb 2024

2/10 Terrible

Brad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Can not recommend this hotel. It was dirty and stank. It smelled of smoke. The sidewalk in front of the room and the parking lot had piles of butts. There were water damage stains on the ceiling in multiple places. The door, even when closed would move a full inch or more making for a very loud room. You could hear every big truck on the road, every conversation in the parking lot which occurred most of the night. I could actually hear the clicking of the person's phone in the room next door. This was because they were setting near the door that connected the room. I left early and found another place. The bed was horrible. I left everything in my vehicle as I didn't want it in the room.
Stayed 3 nights in Jan 2024
Response from General Manager on 6 Feb 2024
I do apologize for the issue experienced during your stay. Please know that we will use them to make future stays more comfortable and enjoyable. We hope you will give us another chance to serve you.

10/10 Excellent

Mecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Thank you

10/10 Excellent

Laura Roper

Travelled with pets
Liked: Cleanliness, staff & service
Everything was very clean and organized just an older property, I felt safe and the sweet girl at the front desk was beyond helpful,,,area was fine I felt safe
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thanks so much.

2/10 Terrible

Theresa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
reserved two rooms and one room was upstairs on one end of property the other room was downstairs on other end staff said we needed to call if we wanted rooms close.Heat wasn’t on it room it was 50 degrees in room When heat came on it was so loud that you couldn’t hear the small tv that was in room it also got very hot while it was running after it shut off it got hot.Breakfast was over at 9am.lamp shade in room looked horrible and stained.Lights by bed didn’t work.No remote for tv in room got one from front desk Batteries were dead.only positive thing I can say is it did have hot water.also numerous people around property smoking cigarettes and weed
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
We would like to apologize for the problems you experienced during your stay. Please know that they are being addressed, and will be taken care of. We appreciate you being transparent, and letting us know so we can use this to make the necessary adjustments.

10/10 Excellent

Laura beth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice
Stayed 1 night in Nov 2023
Response from General Manager on 26 Nov 2023
Thank you, we are glad you enjoyed your stay.

4/10 Poor

Mary

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My rooms heater rattled very loudly all night. The child in the room above mine ran up and down room all night. Phone didnt work for me to call front desk. Was very disappointed in my stay.
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
We want to apologize for your experience. We have taken care of the problem with the phone and heater. In the future if you would like to give us another try, please reach out to me, and we will do our best to make sure you have a pleasant stay.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

6/10 Okay

Gabriel

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
We hope you had a comfortable and enjoyable stay,and look forward to seeing you again in the future.

10/10 Excellent

Jordyn

Stayed 1 night in Oct 2023
Response from General Manager on 26 Nov 2023
Thanks so much.

10/10 Excellent

Nancy

Travelled with family
Liked: Room comfort
OK
I thought it would be more at an 8.6, but it wasn't so terrible. My daughter spent time in lobby and was helping guest find manager on duty a lot of the time. Breakfast was nothing.
Stayed 1 night in Oct 2023

6/10 Okay

Calvin, WOODBRIDGE

Liked: Staff & service
Good price; convenient location
Stayed 3 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for your review, we appreciate you choosing us to stay with.

8/10 Good

Carla

Liked: Cleanliness, staff & service, room comfort
As expected for the price.
Older and a bit beat up, but comfortable and clean. The evening staff were helpful and friendly.
Stayed 1 night in Oct 2023

2/10 Terrible

Melanie

Travelled with family
Disliked: Cleanliness, amenities
Everything was dirty about the room. The bathtub was dirty, still had hair in the trap. I was afraid to get underneath the sheets and blankets replace linens needed replaced our first room that we had the toilet didn’t work so we got moved to a different room just very unclean.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
I would like to apologize for the your experience. We would like the chance to make it right for you and hope you will give us another chance in the future.

4/10 Poor

James

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Floor was filthy/ sticky had them to mop it the next morning. They didn't change out the towels or clean the room other than that. Towels were small and thin. Didnt have coffee for the coffee maker.
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
I am so sorry for the problems, we want every guest to have a positive experience at our hotel. I will follow up with our cleaning staff to make sure these problems are addressed. Thank you.

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 20 Oct 2023
So sorry that you did not have a pleasant experience at our hotel. I hope you will give us another chance in the future.

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Older hotel that definitely needs updating, but the room I had was clean. Some of the decor was from the 1970's or 1980's. Shower was clean but definitely needs to be re-tiled.
Stayed 1 night in Sep 2023
Response from General Manager on 6 Oct 2023
Thank you for your review. I will share it with our team, and we will make the improvements. Hope to see you again in the future.

10/10 Excellent

Shana

Stayed 1 night in Sep 2023

8/10 Good

Lonnie

Stayed 1 night in Sep 2023

6/10 Okay

stephanie

Liked: Room comfort
Old room they put me in the back of the hotel lot of mold on ceiling where the roof was leaking
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
We apologize for your experience, and are passing it on to our team. We hope we will give us another try, and we value your feedback, and are working hard to make the necessary changes.

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Glad I only booked for 1 day stay
The desk clerk was friendly. The room was not good. The bed was clean and slept ok. The smell of the room was terrible. The recliner chair look like it was about to fall apart. We didn’t use it for that reason. This place was rated 7.2 stars. More like a 3 star place.
Stayed 1 night in Sep 2023

2/10 Terrible

Rb

Disliked: Cleanliness, amenities, property conditions & facilities
Many minor inconveniences, added up to one huge hassle. The staff tried to be helpful but the property was simply rundown. I left without spending the night.
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
I am sorry for your experience this stay, we are making the necessary changes to improve this, thank you for your feedback.

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2023

10/10 Excellent

Ronald

Liked: Cleanliness, amenities
Welcomed when we arrive. The young lady at the desk seemed to. enjoy her job and knew what she was doing.
Stayed 1 night in Aug 2023

10/10 Excellent

Shakeria

Stayed 4 nights in Aug 2023

10/10 Excellent

Contrese

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Krissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. Staff very nice. The property is a little dated. The pool was wonderful. 😃
Stayed 1 night in Aug 2023

10/10 Excellent

Rb

Stayed 1 night in Jul 2023

6/10 Okay

Del

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Sorry for anything negative you experienced at our hotel, I hope you will give us another chance in the future. Thanking for staying

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Our stay was very pleasing. The staff was very polite and helpful. Other than some cosmetic issues the hotel was nice. My only complaint was the tenants next to us were noisy and had to be asked more than once to turn their music and keep their coices sown tight outside our door. There was also several times of heavy smells of Marijuana smoking coming from their room when we would come or go from our room. That was our only complaint. I would definitely stay again.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Teresa

Stayed 1 night in Jun 2023