Reception

Reviews of Road Lodge Umhlanga Ridge

1 out of 5
Road Lodge Umhlanga Ridge
Cnr Meidgate and Hospital Road, Umhlanga Ridge, Umhlanga, KwaZulu-Natal

Reviews

8.0

Very good

Rating 10 - Excellent. 302 out of 824 reviews" "
Rating 8 - Good. 304 out of 824 reviews" "
Rating 6 - Okay. 130 out of 824 reviews" "
Rating 4 - Poor. 42 out of 824 reviews" "
Rating 2 - Terrible. 46 out of 824 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come to visit family in The Midlands twice a year from Australia. We needed a place close to Durban Airport close to the N2 to make it easy to find at night. This hotel is tidy friendly and clean and very well placed. The position next to the mall is ideal for air conditioned walking after an early rise due to jet lag. The rooms are small but for the money it great value for our purposes. We wil use this hotel again.
Stayed 1 night in Mar 2024
Response from Road Lodge Umhlanga Team on 7 Apr 2024
Dear valued guest,We appreciate you taking the time to complete our online survey. Your feedback is important to us.We are delighted to learn that your stay was satisfactory and that our hotel’s strategic location added to the quality of your visit. It pleases us to also know that our cleanliness and friendly environment made your stay comfortable.What we strive to provide is value-for-money services, and your acknowledgement validates our efforts. We're glad you found them adequate for your needs. Our location offers the convenience of nearby eateries and shopping, and it is wonderful to hear that those amenities added to the enjoyment of your visit.Your kind words about using our hotel again are greatly appreciated, and we promise to continue our commitment to providing excellent service. Our goal is to make every experience memorable and enjoyable for our guests.

6/10 Okay

Lee

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Management on 13 Mar 2024
Dear valued guestThank you for choosing Road Lodge umhlanga we are looking forward to welcome you againKind regardsManagement

6/10 Okay

Tsepo

Stayed 1 night in Feb 2024
Response from Road Lodge Umhlanga Management Team on 18 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

4/10 Poor

Mandisa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Reception overnight staff was unfriendly rooms are too small
Stayed 1 night in Jan 2024
Response from Road Lodge Umhlanga Management Team on 18 Feb 2024
We apologize for any inconvenience you experienced during your stay. Our team strives to provide a welcoming and friendly service, so we're sorry to hear this wasn't your experience. Regarding the room size, unfortunately, our hotel structure does not allow us to have larger rooms. But we have options for bigger rooms at our sister hotels such as Town Lodge Umhlanga or City Lodge Hotel Umhlanga Ridge.

10/10 Excellent

Keoagile

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Road Lodge Umhlanga Management Team on 18 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Most pleasant and friendly service received ..very neat and tidy
Stayed 1 night in Jan 2024
Response from Road Lodge Umhlanga Management Team on 18 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

ADV S X NYANGIWE

Stayed 1 night in Jan 2024
Response from Road Lodge Umhlanga Management Team on 18 Jan 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Azaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Road Lodge Umhlanga Management Team on 18 Jan 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Okay

Rashida Bibi

Stayed 1 night in Jan 2024
Response from Road Lodge Umhlanga Management Team on 18 Jan 2024
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good
We had a good stay & experience, the location is great. Check in could have been more convenient than what we experienced, sometimes the old fashioned way is best but overall we had a good stay.
Stayed 1 night in Dec 2023
Response from Road Lodge Umhlanga Management Team on 12 Jan 2024
Thank you for taking the time to share your experience with us. We are glad to hear that you had a good stay and enjoyed our location. We appreciate your feedback concerning the check-in process. It is through insights like yours that we are able to refine our services to better suit the needs of our guests. We strive to maintain a balance between implementing modern conveniences and preserving the charm of the traditional ways. Rest assured, your comments have been noted and will be considered as we continue to improve our services. Once again, thank you for your feedback. It is much appreciated.

10/10 Excellent

Jayasagaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Road Lodge Umhlanga Management Team on 12 Jan 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Road Lodge Umhlanga Management Team on 12 Jan 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Musthura

Stayed 1 night in Jan 2024
Response from Road Lodge Umhlanga Management Team on 12 Jan 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Zunaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Road Lodge Umhlanga Management Team on 3 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Okay

charlene

Travelled with group
Thank you it was fine. The TV connection was very poor only 4 channels.
Stayed 3 nights in Dec 2023
Response from Road Lodge Umhlanga Management Team on 18 Feb 2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear you did not enjoy your recent stay due to the limited TV channels. We will make sure to look into this matter and improve our services.

10/10 Excellent

Ntobeko

Stayed 1 night in Dec 2023
Response from Road Lodge Umhlanga Management Team on 3 Jan 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Good

Elisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generator from the mall across the car park made us fail to sleep properly on all the days we were booked in.
Stayed 6 nights in Dec 2023
Response from Management on 19 Dec 2023
Good dayThank you for your feedback it is unfortunate that you were disturbed by the generator due to loadsheding We grateful that you choose Road Lodge Umhlanga Ridge Kind regards Management

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Road Lodge, Umhlanga
A really decent hotel & the staff are super efficient & friendly. What really surprised me was the meal offering ~ & it was superb! The City Lodge Group is certainly the best & i continue to support them, whenever i travel. Thank you
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

10/10 Excellent

Sandile

Liked: Cleanliness, staff & service, property conditions & facilities
the stay was a very good comfortable experience and it is in a convenient location just literally a footstep away from gateway mall. I personally think the price should be higher.
Stayed 2 nights in Dec 2023
Response from Management on 18 Dec 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

6/10 Okay

Levert

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 17 Dec 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

8/10 Good

Archibald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Management on 13 Dec 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Kind regardsManagement

6/10 Okay

Neresha

Travelled with partner
Disliked: Staff & service
Price for the stay was great Staff was rude most of the time Great location Free onsite parking Buffet breakfast avail at a surcharge Rooms small and cramped
Stayed 2 nights in Dec 2023
Response from Road Lodge Umhlanga Management on 3 Jan 2024
We appreciate you taking the time to share your experience about your recent stay with us. We are delighted to know that you found the price for your stay to be great and that you enjoyed our prime location and complimentary onsite parking amenities.However, I must extend my sincerest apologies for the rudeness you experienced from our staff and the cramped state of the rooms. We deeply regret any inconvenience that triggered and assure you that this is not typical of our establishment's hospitality.We genuinely hope you would give us another chance to rectify our mishaps and to prove to you that we are committed to delivering a superior guest experience.Thank you once again for your feedback, it gives us the chance to rectify our weaknesses and to grow.

4/10 Poor

A

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Management on 13 Dec 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 Good

Bongmusa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 13 Dec 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 Good

Kumesh

Stayed 1 night in Dec 2023
Response from Management on 13 Dec 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelley
Stayed 1 night in Nov 2023
Response from Management on 13 Dec 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

2/10 Terrible

Abdool

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Road Lodge Umhlanga Management Team on 3 Jan 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 Excellent

Sne

Stayed 1 night in Nov 2023
Response from Management on 17 Dec 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

6/10 Okay

Patrick

Stayed 1 night in Nov 2023
Response from Management on 17 Dec 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 Excellent

Asma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Nov 2023
Response from Road Lodge Umhlanga Management on 29 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 Good

Chandrika

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Ma on 17 Dec 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the friendliness of the staff, the cleanliness of the room and the comfortable bed. It is close to all dining options of the shopping mall. We loved our stay there and would like to come back.
Stayed 1 night in Nov 2023
Response from Management on 26 Nov 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

2/10 Terrible

Siyanda

Stayed 1 night in Nov 2023
Response from Road Lodge Umhlanga Management on 3 Jan 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 Excellent

Matlodi

Stayed 1 night in Nov 2023
Response from Road Lodge Umhlanga Management on 22 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mbongeni on 18 Nov 2023
Hello Kelly, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

2/10 Terrible

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below expectation
Stayed 1 night in Nov 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Dear Chris,We would like to express our gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for not meeting your expectations and we are truly disappointed to hear about your experience.Your feedback is essential to us, as it helps us identify areas where we can improve our services. Your input is highly valued, and we assure you that we are taking your concerns seriously.Once again, thank you for bringing this matter to our attention. We greatly appreciate your honesty and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Chulumani

Stayed 3 nights in Nov 2023
Response from Mbongeni on 18 Nov 2023
Hello Chulumani, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

10/10 Excellent

ALBERTO

Stayed 2 nights in Nov 2023
Response from Mbongeni on 18 Nov 2023
Hello Alberto,thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

6/10 Okay

Michael John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay, thank you
Stayed 2 nights in Nov 2023
Response from Mbongeni on 18 Nov 2023
Hello Melanie, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Good

Solomon

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

Ashina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grateful and pleasant
Really enjoyed my stay, and a huge thank you to the manager for assisting in entertaining my toddler whilst i was having my breakfast. That for me was excellent service.
Stayed 1 night in Oct 2023
Response from Mbongeni on 18 Nov 2023
Hello Ashina, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Good

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

DEEVASHNA

Stayed 1 night in Oct 2023
Response from Mbongeni on 18 Nov 2023
Hello Devashna, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Good

Mandlonke

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

6/10 Okay

Ronelle

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

GLADSTONE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mbongeni on 18 Nov 2023
Hello Gladstone, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

Phetang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good
Stayed 4 nights in Sep 2023
Response from Mbongeni on 18 Nov 2023
Hello Phetang, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

10/10 Excellent

Khulekani

Stayed 1 night in Sep 2023
Response from Road Lodge Umhlanga Management on 21 Nov 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.