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"Very beautiful Hotel"

"Parking it"

"Awesome "

"Staff were friendly and hotel was very clean and in a great location. "

"Excellent place to stay in Uruapan. The staff are very friendly."

"Excelente "

"Love staying with you guys "

"Todos los dias teniamos que pedir que activaran la tarjeta para abrir nuestra habitacion ya que se desactivaba constantemente. Excelente localizacion, muy centrico para caminar en el bosque de la ciudad y el paseo San Diego. "

"Unfortunately, our experience did not meet expectations. The staff was very unresponsive—after ordering room service, it never arrived. When booking a pontoon ride, we were initially quoted one price, but on the day of the excursion we were asked to pay more, which led us to cancel altogether. Mayra at the front desk was particularly dismissive and unhelpful when we raised concerns. While the hotel itself is nice, the food was overpriced and lacked authentic Mexican flavor. We stayed in the Four Islands room, which had a terrible, pungent sewer smell that made the stay uncomfortable. Overall, the property has potential, but the service and maintenance issues significantly impacted our experience."