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"Excellent location in central Morelia by the cathedral and Plaza de Armas. There are dozens of coffee shops, restaurants, bars and museums within walking distance. The hotel is very comfortable and staff is very friendly and professional. "

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"Un poco ruidoso, si es fin hacen eventos y la musica se escucha toda la noche"

"Clean room , very friendly staff "

"The room situation was not good. Having to go up and downstairs even after taking the elevator to my floor was hard"

"Everything was nice and. Clean "

"The room was very clean and the staff were courteous and helpful. The hotel itself is a colonial gem. The location can’t be beat. "

"Love staying with you guys "

"Unfortunately, our experience did not meet expectations. The staff was very unresponsive—after ordering room service, it never arrived. When booking a pontoon ride, we were initially quoted one price, but on the day of the excursion we were asked to pay more, which led us to cancel altogether. Mayra at the front desk was particularly dismissive and unhelpful when we raised concerns. While the hotel itself is nice, the food was overpriced and lacked authentic Mexican flavor. We stayed in the Four Islands room, which had a terrible, pungent sewer smell that made the stay uncomfortable. Overall, the property has potential, but the service and maintenance issues significantly impacted our experience."