ALH Group in Tweed Heads

"Good morning, 2 things, 1 I had to clean the toilet, photo was taken. 2.. 3 times i asked if i could please get an ice tray for the fridge. I never got an ice tray.. I ended up having to buy a bag of ice. Very disappointed.I had not had a holiday for 3 years. Juanita Sherman."

"Very disappointed with this stay and would not return. The property advertised staffed reception from 2pm onwards and optional contactless check-in/check-out. We arrived around 4:45pm and reception was unattended, with no contactless check-in available. I instead had to call a phone number taped to the reception door for someone to attend. The room also did not match the listing in several significant ways. The “king room” was not a true king bed but two single beds pushed together. The room advertised a balcony, however the room provided was ground floor with only a sliding glass door. Mobile key entry was advertised but a physical key was provided instead. The room itself was poorly maintained. The mattresses were extremely uncomfortable, there was only a top sheet on the bed with no quilt or blankets, and the bathroom appeared to have black mould issues with an old mouldy shower curtain instead of the glass screen shown in photos. The shower plumbing made loud banging noises and the hot water became dangerously hot almost immediately. The fridge was switched off, unstable, and had damaged seals. The TV was very slow and did not include the advertised premium channels. The room was also clearly not soundproof as advertised, as noise from nearby guests could easily be heard throughout the night. Overall, the room did not match the advertised listing and raised genuine cleanliness, maintenance, and safety concerns."

"Great property & professional staff"

"We didn’t use the pool The room was clean but the sound on the tv in the bedroom would go loud then soft and the one blanket that we had to use because we were cold could have been in use since world war 2. It was hard! the chairs on the verandah were unusable. Big splits right down the middle. Wouldn’t go to Mantra again."

"Just stayed for one night for a night out in Kirra. Yeah it's a little dated, but it's very clean, functional and rooms are big! A bargain for what you get. Easy couple of minute drive to Kirra. "

"The manual code to get into the communal kitchen didn't work but luck y I had the app to help gain entry. Not much grass area for pups to do their business and had to go on the street."

"Good location, comfortable beds, good aircon. Those were the only positive things about this hotel. This hotel didn't meet minimum standards of being able to actually sleep. Saturday night there was a raging party in a nearby room from 9:30pm to midnight, this included screaming, yelling, karaoke, and loud music. We were honestly too tired to think about calling reception with the hope and expectation that someone on staff would have heard the noise and did something about it. Same again Sunday night except it started at 11pm and ended past 2am. This time we ended up calling reception 3 separate times to get it resolved eventually. The room is badly designed and fitted out. The window from the room to the bathroom is just weird and when someone gets up in the middle of the night the light wakes everyone up. The block out blinds are useless as they let in plenty of light around it (whatever happened to just using some nice curtains?). There is no table or desk in the room leaving you no where to put things down. To use the kettle you need to put it in the corner of the room on the floor or unplug the TV and put it on the TV cabinet. The toilet button is hard to flush and door can't close. The parking situation is just confusing with numerous sections labeled however with some garage doors left up, the signage disappears. There are little sparrows everywhere so your car gets covered in bird poop. The thumping dryer from next door is heard and felt through the walls. "

"Really good location"

"Easy check in and check out, suite was beautiful! Definitely recommend!"