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Reviews of Relais Il Santissimo

4 out of 5
Relais Il Santissimo
SS172 per Putignano, 121, Turi, BA

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 1 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

8.0/10

Cleanliness

4.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Angelo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is very unique and the staff helpful. However, no one asked us to register, people were very relaxed about paperwork and didn't seem aware of our stay as we hqd to confirm it many yltimes. Staff helped ua load our vehicles and took our keys but nevwe asked to settle the bill. About an hoir later while we were well on our way, they called to ask us to pay. We gqve them our visa number and info but the demanded a cheque, money transfer or cash. Terrible. My nephew who had hia wedding there ended up paying as they refused the crefit card. Not impressed!
Stayed 2 nights in Aug 2019
Response from ETX-Antonio Valentini on 26 Oct 2019
Dear guests, we apologize for the inconvenience that occurred during your stay. We were convinced that the administration had already received payment. the person in charge ascertained that it was not so and contacted you to find out how to pay it. An incorrect payment card number was provided, and after countless attempts at payment we turned to the spouses who spontaneously paid the bill for the stay. As for the registration, we certify that it happened regularly with the documents that you yourself you left. We salute you