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Reviews of Hilton Garden Inn Tupelo

3 out of 5
Hilton Garden Inn Tupelo
363 E Main St, Tupelo, MS

Reviews

8.2

Very good

Rating 10 - Excellent. 468 out of 957 reviews" "
Rating 8 - Good. 274 out of 957 reviews" "
Rating 6 - Okay. 102 out of 957 reviews" "
Rating 4 - Poor. 64 out of 957 reviews" "
Rating 2 - Terrible. 49 out of 957 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need to be updated. Room smelled like old cigarette smoke.
Stayed 1 night in Apr 2024

10/10 Excellent

Clay

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Peggy

Liked: Staff & service, property conditions & facilities
Bathroom sink had not been cleaned. Also there was water in the ice bucket . The mattresses and pillows were absolutely horribly uncomfortable.
Stayed 1 night in Apr 2024

8/10 Good

Christy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Liked: Staff & service, property conditions & facilities
Nice room and plenty of places to eat surrounding.
Stayed 1 night in Mar 2024

8/10 Good

Alyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff. 4 stars out of 5 on cleanliness. Dryed out contacts were stuck to the night stand. Pull out sofa couch mattress very stained. White substance on bathrooom wall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, Nice Staff
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Business traveller
Liked: Property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

6/10 Okay

Joel

Business traveller, Travelled with partner
Liked: Staff & service
The hotel is very worn. All the furniture that I saw was broken down, stained, worn out. I saw lots of holes in the walls in the hallways, and in two rooms that I happen to see the staff was very friendly. That was the best part of the hotel .
Stayed 4 nights in Jan 2024

10/10 Excellent

Melody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and good services. Sleep and relax like a baby.
Stayed 1 night in Feb 2024

10/10 Excellent

Renee

Stayed 1 night in Feb 2024

8/10 Good

ROBERT J

Travelled with group
Liked: Cleanliness, staff & service
the plumbing in the bathroom made alot of noise through the night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The window treatments would not retract. Also they did not provide enough privacy.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Latoya

Travelled with family
Liked: Staff & service, room comfort
Good Stay
Friendly staff and knowledgeable great service, hotel could use upgrades, 1st room tub had mold and second room toilet clogged but staff was accommodating and friendly
Stayed 1 night in Dec 2023

6/10 Okay

Janet

Travelled with family
Liked: Staff & service
The location was great but the room was less than expected for the price. Could have been cleaner and our view was of the roof. Couldn't see the city at all. Breakfast was unorganized. We had no idea what to do and no one assisted. They just let us stand there looking confused. We won't be back.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Kazuhiro

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Larry, Fulton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of desk space for working. Excellent and informative front desk staff. The cleaning solution used in the bathrooms give off a very foul oder. The first room, 126, smelled like something had died there. The second room, 142, had the same but much less objectionable oder.. I noticed in both rooms, the bathroom floors were sticky and the bathroom doors were closed. Nevertheless, it was a clean and comfortable room, and stay!
Stayed 1 night in Dec 2023

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed here 14 years ago when we came to town. This property was beautiful. Now it is outdated and the room was very dirty. We had to ask for a new shower curtain because it had mold on it. There was only half a roll of toilet paper and we had to ask for more considerating we were there for 2 days. The toilet bowl going down the front had yellow streaks caked down it. Unless you played with the handle the toilet continued to run and the exhaust fan didnt work. The hall mirror had some adult hand prints on it (looked like from some unmentionable activity). We noticed old candy wrappers and so much dust under the beds when we went to leave to make sure we didnt leave anything. Very disappointed in our stay. This property not only needs updates but proper cleaning.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023

8/10 Good

Pranati

Liked: Cleanliness, staff & service, amenities
The weekend staff was awesome. The rooms need updating. The room was dark and dreary.
Stayed 2 nights in Nov 2023

4/10 Poor

Tamanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I saw two bugs in my bathroom.
Bug
Bug
Stayed 1 night in Nov 2023

6/10 Okay

Stacy

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jeny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best! I ate every night at the restaurant here and it was delicious every time!
Stayed 5 nights in Oct 2023

10/10 Excellent

Bill

Stayed 1 night in Oct 2023

6/10 Okay

Annie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very friendly staff Great restaurants in walking distance No big towels in room Doors and mirrors looked like they hadn't been cleaned in weeks.
Stayed 2 nights in Oct 2023

4/10 Poor

Hugh

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like stinky feet and wouldn't get cool enough, hallway smelled really good but that changed the second you opened the room door.
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WIFI? Watch Out!
The hotel accommodation was excellent except for one very important and significant factor in today's communications universe. The WIFI system was deplorable! It took forever to get online and then, when it happened, there was no acknowledgement that you were finally online. This was so bad that, even though the other factors of our stay were acceptable, I will not visit this location again. A Hilton Hotel with such subpar wifi service? Amazing!
Stayed 1 night in Sep 2023

10/10 Excellent

Janet Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliest staff and a great spot in Mississippi. Exceeded my expectations
Stayed 1 night in Sep 2023
Response from Front Office Manager- Brittny Traylor on 20 Sept 2023
Thank you for taking the time out to share your stay with us. We are so happy to hear that you enjoyed your stay as well as our staff. We hope to see you again on your next future travel plans.

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manager- Brittny Traylor on 20 Sept 2023
Thank you for taking the time out to rate your stay with us. We hope to see you on your next future travel plans.

8/10 Good

ERIC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. Friendly staff and VERY good shower water pressure.
Stayed 1 night in Sep 2023
Response from Front Office Manager- Brittny Traylor on 20 Sept 2023
Thank you for taking the time out to share your stay with us. We are so happy to hear that you enjoyed your stay as well as our staff. We hope to see you again on your next future travel plans.

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room had dog hairs all over the sheets and had a large stain on it. Lifts and halls were dirt. I like dogs and have one of my own but this hotel should have dedicated dog rooms so those who travel without do not have to experience the mess. Michelle bed to a cleaner room but the shower was broke.
Stayed 1 night in Aug 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Toilet backed up
Stayed 1 night in Aug 2023

6/10 Okay

Alena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom was absolutely gross in my room. The actual room wasn’t terribly clean either.
Stayed 1 night in Aug 2023

10/10 Excellent

Renee

Travelled with family
Liked: Amenities
Checking in was quick and easy and they were super nice
Stayed 1 night in Aug 2023
Response from Front Office Manager- Brittny Traylor on 25 Aug 2023
Thank you for taking the time out to share your thoughts with us. We are so happy to hear that your arrival and departure with us was quick, easy with great customer service. We hope to see you on your next future travel plans.

2/10 Terrible

Famous

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location but our room was filthy! Definitely not worth the $20 for breakfast.
Stayed 1 night in Aug 2023

6/10 Okay

Lila PM

Liked: Staff & service, room comfort
Nice place, but cleanliness could be better
The lication is what's best about this hotel, next door to the Visitors Center and in the heart of historic area. People were nice and service in the restaurant/bar area was good. However, cleanliness wasn't as good as it should have been and the hot tub appears to have been out of order for a while. The bathroom mirror was not clean, there were toenail clippings on the floor in several places and the shower curtains were long past due for replacement.
Stayed 1 night in Aug 2023
Response from Front Office Manager- Brittny Traylor on 25 Aug 2023
I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Leland

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Aug 2023

8/10 Good

Suzanne

Stayed 1 night in Aug 2023

6/10 Okay

Marilyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Julie

Stayed 1 night in Jul 2023
Response from Front Office Manager- Brittny Traylor on 7 Aug 2023
Thank you for taking out the time to rate your stay with us. We hope to see you again.