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Reviews of Hotel Glenpool

2.5 out of 5
Hotel Glenpool
12137 Casper Street, Jenks, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 233 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 25 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
After leaving a property and risking this one knowing nothing it was lovely and clean and a welcomed refreshing place to rest. Good washing facilities. Close to shopping like Walmart and many food outlets. Would recommend.
Stayed 1 night in May 2024
Response from Customer Care Team on 25 May 2024
Dear Kate, we're delighted to hear that you had a refreshing and pleasant experience during your stay with us! Thank you for taking the chance on our property and for finding it to be clean and welcoming. We're glad that our washing facilities met your needs and that our location close to shopping and food outlets was convenient for you. Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Best Regards, Guest Experience Team

8/10 Good

Merle

Travelled with partner
Clean room and property. Felt safe and secure. For the price, the room and bath were unusually modern and spacious. "Kitchenette" had sink and counter space, besides the room fridge, microwave, and coffee maker. Small but friendly staff. Included breakfast was quite basic but OK except for weak coffee and frozen milk that day. We sometimes stay overnight in the area to visit family, so we will likely try this one again next time.
Stayed 1 night in May 2024
Response from Customer Care Team on 23 May 2024
Dear Merle, thank you for sharing your experience with us! We're delighted to hear that you found our room and property clean, modern, and spacious and that you felt safe and secure during your stay. We're glad you appreciated the kitchenette amenities and the friendly service provided by our staff. However, we apologize for any inconvenience caused by the breakfast offerings, particularly the weak coffee and frozen milk. Your feedback is valuable, and we will share these issues to ensure improvements are made. We're grateful for your patronage and look forward to welcoming you back on your next visit to the area!Best Regards, Guest Experience Team

10/10 Excellent

mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would come stay again. If you’re looking to just sleep and go This place is perfect. The breakfast is just cereale waffles, fruit and yogurt. The breakfast sucks and no pool. !!!!
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 16 May 2024
Dear Mark, we appreciate your feedback and are glad to hear that you would consider staying with us again. While we're pleased that our location suited your needs for a good night's rest, we apologize if our breakfast offerings did not meet your expectations. We'll consider your comments as we strive to improve our amenities for future guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future!Best Regards, Guest Experience Team

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at hotel Glenpool for 3 days and it served my purpose well. Price was excellent. Room was big! The breakfast is convenient, I would add: whipped cream for waffles more fruit, and tea. There is plenty of shops and restaurants only minutes away. The conference center, ALF home is close-Maybe a $7 Uber ride. While these shops are close, you can see them from the front door, there is a highway that divides you, and you will need to walk around and under. TULSA airport is a quick 20 min / $20-25 away. ST FRANCIS 20 min. The staff I interacted with were very kind. Front desk was helpful and accommodating. I personally recommend HG if you need to stay in glenpool.
Stayed 2 nights in May 2024
Response from Customer Care Team on 14 May 2024
Dear Jorge, thank you for choosing Hotel Glenpool for your recent stay, and we're delighted to hear that we served your needs well! We appreciate your feedback regarding our pricing, spacious rooms, and convenient breakfast options. Your suggestions for adding whipped cream for waffles, more fruit, and tea are noted and will be considered for future enhancements. We're glad to hear that our proximity to shops, restaurants, and the conference center met your expectations, although we apologize for any inconvenience caused by the highway. It's great to know that you found our staff to be kind, helpful, and accommodating during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back to Hotel Glenpool in the future! Best Regards, Guest Experience Team

6/10 Okay

William

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Showing signs of wear and tear, i.e., in need of some refurbishing.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear William, thank you for bringing this to our attention. We appreciate your feedback regarding the wear and tear you observed during your stay. Maintaining our property to the highest standards is important to us, and we're committed to handling areas in need of refurbishment to ensure a pleasant experience for all our guests. Your comments are invaluable as they help us identify areas for improvement, and we will take immediate action to handle these concerns. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for choosing to stay with us.Best Regards, Guest Experience Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lives up to its reviews. Very clean inside and out, great room. Easy drive to local chain restaurants. Highly recommended.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear John, we're thrilled to hear that you enjoyed your stay with us and that we lived up to your expectations! Providing a clean and comfortable environment for our guests is always our top priority, and we're delighted that you found your room to be great. It's fantastic to hear that our convenient location near local chain restaurants added to your overall experience. Your recommendation means the world to us, and we truly appreciate your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!Best Regards, Guest Experience Team

10/10 Excellent

Mark, Midwest City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. I have no complaints.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Mark, we're thrilled to hear that you had a pleasant stay with us! Thank you for your kind words and for choosing our hotel. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit!Best Regards, Guest Experience Team

6/10 Okay

Naresh

Travelled with family
Liked: Cleanliness
All in all a decent hotel for the price. The fridge in the room was very noisy when coming on and going off which kept waking me up and noise carries through the hotel like there’s no walls or doors. It was clean and comfortable, can’t comment on the breakfast as I didn’t try it but there is no good tea.
Stayed 1 night in May 2024
Response from Customer Care Team on 11 May 2024
Dear Naresh, we're pleased to hear that you found our hotel to be a decent option considering the price. However, we apologize for any inconvenience caused by the noisy fridge in your room and the disturbance from noise throughout the hotel. Your feedback is valuable, and we'll handle these issues to ensure a more restful and enjoyable stay for our guests in the future. We're glad that you found the accommodations clean and comfortable. Regarding the breakfast options, we'll take note of your comment about the tea selection for future improvements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience. Best Regards, Guest Experience Team

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The place itself is reasonably clean and up to date. No weird odors. I am giving staff a 2 because the guy that checked me in was cool, but when my restaurant didnt give me a fork, I figured, hotel with breakfast. They usually have forks. I checked the food area at 7:15 PM. No utensils. Asked the girl at the front desk and she told me all they had were knives. I stared at her blankly thinking she might offer an alternative or look around. Nothing. Oh, but guess who had a full bin of forks at 6 AM for a breakfast that consists of bananas, cereal and waffles? Yep. It is a miracle. I went across the parking lot to the Comfort Inn and when I asked if they had a fork, they asked, how many do you need? Id stay there next time, even for more money. If you just need a room, it is quiet, clean and no cockroaches. Just make sure you dont need to ask the staff for anything.
Stayed 1 night in May 2024
Response from Customer Care Team on 9 May 2024
Dear Matthew, we appreciate your detailed feedback about your recent stay. While we're glad to hear that you found our property reasonably clean and up to date, we're sorry to learn about the disappointing experience you had with our staff regarding the lack of utensils. Your experience does not meet our standards of service, and we sincerely apologize for any inconvenience caused. Rest assured, we'll share this issue with our team to ensure better communication and availability of amenities for our guests in the future. Your satisfaction is important to us, and we appreciate your candid feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best Regards, Guest Experience Team

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you first pull up, you may think this isn’t a nice looking hotel, but once you make it to your room, you find that it is both beautiful and clean. I initially had an issue with the door lock on my door. The front desk staffed moved me to a new room with no issues. This made me feel super safe since I am a single female solo traveler.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 May 2024
Dear Brooke, we appreciate your honest feedback and are glad to hear that despite initial impressions, you found our accommodations to be beautiful and clean. Ensuring the safety and comfort of our guests is paramount, and we're pleased that our staff promptly handled your concerns about the door lock and facilitated a smooth room change for you. Your peace of mind as a solo traveler is important to us, and we're delighted that we could provide you with a safe and comfortable environment during your stay. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Best Regards, Guest Experience Team

10/10 Excellent

John

Stayed 1 night in May 2024
Response from Customer Care Team on 28 May 2024
Dear John, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards, Guest Experience Team

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a clean, quiet, affordable gem! Very nice property, very kind staff, breakfast included, etc. -- this place had it all and was a wonderful respite for this tired road warrior!
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May 2024
Dear Darrell, thank you for choosing our hotel for your recent stay, and for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed our clean, quiet, and affordable accommodations, as well as our complimentary breakfast and attentive staff. Providing a comfortable and welcoming experience for our guests is always our top priority, and we're delighted that we could be a respite for you during your travels. We look forward to welcoming you back for another wonderful stay in the future!Best Regards, Guest Experience Team

6/10 Okay

Lisa

Stayed 1 night in Apr 2024
Response from Customer Care Team on 6 May 2024
Dear Lisa, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Guest Experience Team

10/10 Excellent

Mark, Midwest City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice, and reasonably priced.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Mark, thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our hotel to be both pleasant and reasonably priced. It's our goal to offer our guests a comfortable and affordable experience, and we're glad that we could meet your expectations. We hope to have the pleasure of welcoming you back again in the future!Best Regards, Guest Experience Team

6/10 Okay

Mark

Travelled with family, Business traveller, Travelled with pets
Liked: Property conditions & facilities
Disliked: Cleanliness
Shower had mold on the ceiling and around the edge where the tub meets the walls Noticed food splatters on wall near trash can and other areas that were not vacuumed. Towels were also very thin. Please see attached pictures of the mold.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Mark, we sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your feedback regarding the cleanliness of your room, particularly the mold in the shower and the areas that were not properly cleaned, is deeply concerning, and we understand the impact this had on your stay. Please rest assured that we take your comments seriously and are sharing these issues with our housekeeping team to ensure that all areas of the hotel meet the highest standards of cleanliness and hygiene. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. Thank you for your understanding, and please don't hesitate to reach out if there's anything else we can do to handle your concerns. Best Regards, Guest Experience Team

10/10 Excellent

Ananda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Ananda, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Guest Experience Team

10/10 Excellent

Rikki

Stayed 2 nights in Apr 2024
Response from Customer Care Team on 16 May 2024
Dear Rikki, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Guest Experience Team

10/10 Excellent

Richard

Stayed 2 nights in Apr 2024
Response from Customer Care Team on 11 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Lucinda

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Newer and quite
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Lucinda, we appreciate your feedback and are pleased to hear that you found our hotel to be newer and quiet during your stay. Providing a comfortable and peaceful environment for our guests is important to us, and we're glad that you were able to experience that. If there's anything specific you feel we could improve upon or any additional feedback you'd like to share, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future!Best Regards, Guest Experience Team

10/10 Excellent

Mark, Midwest City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Mark, we're ecstatic to receive your 5-star rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We hope to have you back with us for a similar experience. Best Regards, Guest Experience Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly good
Stayed 1 night in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Dear Kevin, we're delighted to hear that you were pleasantly surprised by your experience with us! Providing our guests with exceptional service and accommodations is our top priority, and we're thrilled that we exceeded your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best Regards, Guest Experience Team

8/10 Good

Mark, Midwest City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel for a reasonable price. However, the WiFi signal was too weak, making it unusable.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear Mark, thank you for choosing to stay with us and for your positive feedback regarding our hotel and pricing. We apologize for the inconvenience you experienced with the WiFi signal. Your feedback is valuable to us, and we will handle the issue to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Best Regards, Guest Experience Team

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The desk person was polite and helpful
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear Kenneth, we're delighted to hear that you had a positive interaction with our front desk staff! Providing polite and helpful service is a top priority for us, and we're glad to know that we met your expectations. Your feedback is appreciated, and we hope to have the opportunity to welcome you back in the future for another pleasant stay!Best Regards, Guest Experience Team

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the check in was fast and efficient; their staff is available when you call them with a buzzer; after certain hours, your key is needed to access the property. The electronic door to access after hours was either warped on damage because we had trouble getting in without the help of someone inside. The breakfast bar was basic with waffles, juice, coffee, cereal, and yogurt.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Andy, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our check-in process fast and efficient and that our staff was readily available to assist you when needed. However, we apologize for any inconvenience you experienced with accessing the property after hours due to issues with the electronic door. Your feedback is valuable to us, and we will handle this issue promptly to ensure a smoother experience for our guests in the future. We appreciate your understanding. Additionally, we're glad to hear that you found our breakfast offerings satisfactory. We strive to provide a variety of options to cater to different preferences. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future for an even more enjoyable stay.Best Regards, Guest Experience Team

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Troy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Guest Experience Team

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Heather, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Guest Experience Team

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and property was clean and comfortable. My only complaint was they kept giving us 2 towels for 4 people.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 5 Apr 2024
Dear Marilyn, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff friendly and the property clean and comfortable. However, we apologize for any inconvenience regarding the towel situation. Your comments are valuable to us, and we will share this issue with our housekeeping team to ensure that appropriate quantities of towels are provided for all guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards, Guest Experience Team

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 4 Apr 2024
Dear Manuel, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Guest Experience Team

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff was wonderful and very accommodating. Will stay here again when we are back in the Tulsa area.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Joe, we're delighted to hear that you had a pleasant experience during your stay with us! Providing exceptional cleanliness and accommodating service is our priority, and we're thrilled that you found our staff wonderful. Thank you for your kind words, and we look forward to welcoming you back on your next visit to the Tulsa area. If there's anything special you'd like for your next stay, please don't hesitate to let us know.Best Regards, Guest Experience Team

10/10 Excellent

Mark, Midwest City

The property was very nice!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Mark, we're delighted to hear that you found our property to be very nice! Thank you for taking the time to share your positive feedback with us. We strive to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations. If you have any additional comments or if there's anything specific you particularly enjoyed about your stay, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again in the future!Best Regards, Guest Experience Team

8/10 Good

Gila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Gila, thank you for your feedback. We are glad to hear that you had a good experience during your stay with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back again in the future.Best Regards, Guest Experience Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and very helpful staff. The room was large, clean and comfortable.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 21 Mar 2024
Dear William, thank you for your positive review! We're delighted to hear that you had an easy check-in process and found our staff to be helpful. It's great to know that you enjoyed your spacious, clean, and comfortable room. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Guest Experience Team

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lodging at a great price. Had an issue with air conditioner but they fixed us right up with another room in minutes.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Dear Lori, thank you for choosing our hotel and taking the time to leave us your valuable feedback. We're pleased to hear that you had a positive overall experience, and we appreciate your understanding regarding the issue with the air conditioner. Our team is dedicated to providing prompt solutions, and we're glad we could quickly handle the situation. We look forward to welcoming you back for another enjoyable stay.Best Regards, Guest Experience Team

8/10 Good

Mikaela

Travelled with group
Liked: Cleanliness, property conditions & facilities
Limited breakfast. Clean and modern hotel.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Dear Mikaela, thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel clean and modern. However, we understand your concern about the limited breakfast options, and we appreciate your feedback. Our team continually strives to improve our services, and your comments will certainly be taken into consideration. We hope to have the pleasure of hosting you again, providing an even more satisfying experience.Best Regards, Guest Experience Team

8/10 Good

Sheri, Boonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every year when I come to town for a conference. The cost is wonderful, the cleanliness is superb!!. This year the breakfast area was a bit lagging. Microwave broken, breakfast items emptied by 7:30am and coffee drained and no one around to manage the area during the peak time. Otherwise, my stay was great as always.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Sheri, thank you for being a loyal guest and choosing to stay with us each year during your conference visits! We appreciate your positive feedback on the cost and cleanliness. We apologize for any inconvenience you experienced with the breakfast area during your recent stay. We'll tackle the issues you mentioned and work on improving the breakfast experience for our guests. Your satisfaction is important to us, and we look forward to continuing to provide you with great stays in the future. If you have any specific suggestions or preferences for the breakfast area, feel free to share, and we'll do our best to accommodate. Safe travels, and we can't wait to welcome you back next year!Best Regards, Guest Experience Team

10/10 Excellent

Wendi

Stayed 4 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Wendi, we're ecstatic to receive your 5-star rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We hope to have you back with us for a similar experience. Best Regards, Guest Experience Team

6/10 Okay

Dean

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sub par
The breakfast was not evem worth it. The beds were very uncomfortable. The service was good but you could also hear everything.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear guest, thank you for sharing your feedback with us. We apologize that the breakfast did not meet your expectations and that you found the beds uncomfortable. We understand the importance of a good night's sleep and a satisfying breakfast, and we regret any inconvenience caused. Your comments about the service are appreciated, but we also acknowledge your concern about noise. We will review and handle these issues to enhance the overall guest experience. If there's anything specific you would like us to do to make amends or if you have additional suggestions, please feel free to share. We value your input and hope to have the opportunity to improve your experience on your next visit.Best Regards, Guest Experience Team

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Hi BRIAN,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Guest Experience Team

10/10 Excellent

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Hey Raymon, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Hotel Glenpool!Best Regards, Guest Experience Team

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and roomy.
Everything was nice and acceptable. The only exception was the breakfast. One morning they were out of waffle batter and syrup and another day they were out of coffee. There was no one attending the kitchen.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Matthew, thank you for your positive comments about your experience with us. However, we apologize for the inconvenience caused by the breakfast service. Please accept our apologies for the lapses in our offerings; rest assured, we will take steps to ensure that such incidents are minimized in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless experience.Best Regards, Guest Experience Team

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Alex, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Hotel Glenpool guest experience on your next visit to Jenks.Best Regards, Guest Experience Team

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms
Very clean rooms, great value. My only complaint were the beds and pillows. They were very hard and uncomfortable but i also have back issues.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Juan, we're pleased to hear that you found our rooms to be clean and of great value. However, we apologize for any discomfort caused by the firmness of the beds and pillows, especially given your back issues. Your feedback is important to us, and we will explore ways to enhance the comfort of our bedding to better accommodate all our guests. Thank you for choosing to stay with us, and we hope to have the chance to improve your experience in the future.Best Regards, Guest Experience Team

10/10 Excellent

Kellie, Yukon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay at here a couple weekends a month for our daughters volleyball tournaments. The price is great, it is close to the highway and places to eat. The rooms are clean and the staff is very friendly. I do wish there were more options for a hot breakfast.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Kellie, thank you for being a loyal guest during your daughter's volleyball tournaments, and for taking the time to share your feedback. We're glad to hear that you find our location convenient and our pricing great. Your compliments on the cleanliness of our rooms and the friendliness of our staff are truly appreciated. We understand your desire for more hot breakfast options, and we'll certainly consider this as we aim to enhance our services. Your satisfaction is our priority, and we look forward to providing you with another pleasant stay during your future visits.Best Regards, Guest Experience Team

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Latisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fast and efficient customer service. Hotel is clean and smelled good.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Dear Latisha, we appreciate your positive feedback regarding our fast and efficient customer service, as well as your acknowledgment of our clean and pleasant-smelling hotel. It's our goal to provide a comfortable and enjoyable experience for our guests. If there's anything specific you enjoyed or any additional comments you'd like to share, we'd love to hear them. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay in the futureBest Regards, Guest Experience Team

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly check in. Only thing to suggest for an even more awesome stay would be to have more protein choices for breakfast.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Laura, thank you for choosing our property, we're delighted to hear that you found it to be nice and enjoyed a friendly check-in experience. We appreciate your suggestion regarding breakfast protein choices, and we'll certainly take that into consideration as we strive to enhance our offerings. If there's anything else you'd like to share or specific ways we can make your future visits even more enjoyable, please feel free to let us know. Your feedback is valuable, and we look forward to welcoming you back for another great stay.Best Regards, Guest Experience Team

10/10 Excellent

Cynthia D.

Liked: Staff & service, property conditions & facilities
Everything was great until Saturday night water started dripping from the light fixture in ceiling- I called the front desk and they asked if I wanted to change rooms- I said no I was already in bed! So I just put a bucket under the drip!
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Cynthia, thank you for sharing your experience with us, and we're glad to hear that overall, your stay was great. However, we sincerely apologize for the inconvenience you faced with the water dripping from the light fixture on Saturday night. Your comfort is our top priority, and we're sorry for any disruption this may have caused. We appreciate your understanding and cooperation in handling the issue by placing a bucket under the drip. If there's anything specific you loved about your experience or if there are ways we can make your future visits even more enjoyable, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for a seamless stay.Best Regards, Guest Experience Team

10/10 Excellent

Wade

Liked: Staff & service, amenities, property conditions & facilities
Very quiet place and friendly staff
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Wade, we appreciate your kind words and are delighted to hear that you found our hotel to be a quiet and welcoming place. Our team takes pride in creating a friendly and comfortable environment for our guests, and it's wonderful to know that we succeeded in providing you with a positive experience. Should your travels bring you back to the area, we would be honored to host you again for another peaceful stay.Best Regards, Guest Experience Team