Down duvets, pillow-top beds, desk, blackout curtains

Reviews of Quality Inn Tullahoma

2.5 out of 5
Quality Inn Tullahoma
1410 N. Jackson Street, Tullahoma, TN

Reviews

7.8

Good

Rating 10 - Excellent. 139 out of 409 reviews" "
Rating 8 - Good. 152 out of 409 reviews" "
Rating 6 - Okay. 67 out of 409 reviews" "
Rating 4 - Poor. 30 out of 409 reviews" "
Rating 2 - Terrible. 21 out of 409 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service convenient
Stayed 1 night in Apr 2024
Response from Barbara on 30 Apr 2024
Dear Shirley,Thank you for your time in completing the online review on your recent stay with us and also for the rating and kind words you wrote. All of us here at the hotel work hard to make each and every guest feel welcome and have a nice visit while with us.Thank you for choosing us for your lodging needs, take care.Sincerely,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Barbara on 30 Apr 2024
Dear Donald,Thank you for choosing our hotel for your lodging needs and also for the rating and kind words you wrote.All of us here at the hotel work hard to make each and every guest feel welcome and have a nice stay while with us.Thank you for your business and we hope to see you again in the future.Sincerely,

6/10 Okay

Mark

Travelled with group
Liked: Staff & service
parking was limited and tight.
Stayed 1 night in Apr 2024
Response from Barbara on 13 Apr 2024
Dear Mark,Unfortunately, when you stayed with us we were completely sold out and plus we do share parking with the attached Mexican Restaurant. We are sorry if this caused you any inconvenience. We do appreciate your business and hope to see you again when back in our area.Sincerely,

6/10 Okay

Challen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Barbara on 11 Apr 2024
Thank you for your time in completing the review on your stay with us. We hope you had a nice stay since guest satisfaction is our #1 priority.Thank you for your business.Sincerely,

10/10 Excellent

SARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and convenient on the way to Jack Daniel distillery. The room was very clean and comfortable. The front desk attendant was very helpful and extremely nice. The restaurant next to it was great. I definitely recommend.
Stayed 1 night in Mar 2024
Response from Barbara on 31 Mar 2024
Dear Sara,Thank you for your time in completing the review on your most recent stay at our hotel and also for the rating and kind words you wrote. It is very important to us that each and every guest have a nice stay while with us so it is always nice to see when guest enjoy their stay.Thank you for your business and we hope to see you again when back in our area.Sincerely,

6/10 Okay

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager. on 23 Mar 2024
Dear Kayla, Thank you for choosing to stay with us. We appreciate your review.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barbara on 24 Feb 2024
Dear Janet,Thank you for your time in completing the review on your recent stay with us and also for the rating that you gave. We do strive to provide a pleasant experience for our guests.Thank you for your business and we hope to see you again when back in our area.Sincerely,

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water
Stayed 1 night in Jan 2024
Response from Barbara on 26 Jan 2024
Mr. Banks,We did want you to know that during your stay we did have a pipe bust in the building you were in due to the extreme cold temperatures that we had. But we did have a plumber here 1st thing that morning and they did have the hot water back on and running very early that morning. We did try calling all of our guests, you included, to offer them to go to one of the rooms in our other building to shower if they would like. Best Regards.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The room temperature was at 50 degrees when we walked in. It took at least an hour to warm up. The bathroom was extremely small. The coffee pot and hair dryers didn't work. The staff was friendly. The hotel served it's purpose on a cold winters night
Stayed 1 night in Jan 2024
Response from Barbara on 22 Jan 2024
Mrs. Neal,Thank you for taking the time to complete the review on your recent stay with us. We did want to let you know that the bathroom in the room that you were in is a standard size bathroom with the toilet and tub. We are sorry that your room was 50 degrees when you checked in but when you stayed it was during the coldest weather we have had in over 10 years. As far as the coffee pot and hair dryer not working, after reading your review we did go and check them both and they work fine, it was the reset button that we had to push in. If you would have let us know any of this we would have taken care of it right then or we could have moved you to a different room since guest satisfaction is our top priority.Thank you for your business.Sincerely,

6/10 Okay

Kathy

Travelled with partner
The bedframe was squeaky. There was only lukewarm water, so I couldn’t take a shower, not that I wanted to because it hadn’t been clean very well. It wasn’t filthy, but it wasn’t clean either.
Stayed 1 night in Jan 2024
Response from Barbara on 21 Jan 2024
Dear Kathy,Thank you for taking the time to complete the review on your recent stay with us. We did want you to know that we are getting our maintenance person to look at the bedframe in the room you were in since we just went to all metal frames in our rooms, getting rid of the box springs. As far as the shower, if you would have let us know about any of the issues/concerns that you had with your room we would have taken care of them right then or even moved you to a different room, since we want all of our guests to enjoy their stay with us. Best Regards,

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Barbara on 19 Jan 2024
Dear Phillip,Thank you for your time in completing the online review on your recent stay with us and also for the rating that you gave.Guest satisfaction is our top priority and we take it by the rating that you gave us that you did have a good stay while with us.Thank you for your business and we hope to see you again in the future.Sincerely,

6/10 Okay

Krista

Liked: Staff & service
Disliked: Room comfort
The hotel is decent for the price. I found a bug in the first room but the front desk lady I think was named Amy was great she gave us another room that we did not have issues with. The beds are hard and can use to be updated. For the small town it is the hotel is not bad just needs some TLC
Stayed 4 nights in Dec 2023
Response from General Manager. on 23 Mar 2024
Dear Krista, Thank you for sharing your experience with us. We're glad Amy was able to assist you promptly with a new room. We apologize for the inconvenience with the bug and the discomfort with the beds. Your feedback is valuable, and we'll work on improvements to provide a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barbara on 29 Dec 2023
Dear Kelly,Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is our number one priority so we take it from the rating that you gave that you had a nice stay.'Thank you also for your business and we hope to see you again in the future. Sincerely,

8/10 Good

Douglas

Stayed 1 night in Dec 2023
Response from Barbara on 29 Dec 2023
Dear Douglas,We wanted to thank you for your time in completing the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to us and we take it by the rating that you gave that you had a nice stay.Thank you for your business and we hope to see you again soon.Sincerely,

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall for 1 night this hotel was sufficient. We never could get the a/c unit working right. The bed wasn't very comfortable but the pillows were good. The shower was very small. It is a bit cramped in the bathroom. The mexican restaurant attached to the hotel was very convenient after a long drive. Only had interaction with 2 staff members upon checking in/out. No issues there. Had to give $100 deposit for room incidents which i got back after the room was checked. I recommend cash for deposit so they can just give it back vs having to reverse the charge on your card.
Stayed 1 night in Nov 2023
Response from Barbara on 29 Nov 2023
Dear Anna,Thank you for taking the time to complete the review on your recent stay at our hotel and also for the rating that you gave. We were surprised that you thought the bed was uncomfortable since we have pillow top mattresses on all of our beds and most of our guests seem to like the beds. As far as the bathroom, we do have standard size bathrooms in all of our rooms. We are glad that you enjoyed the restaurant that is on site. Thank you for your business and please take care.

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Mediocre at Best
Check in was good. Service representative was very professional and informative. The room was nicely decorated and clean, but it was a bit “stuffy” as the air unit was not turned on. The beds looked really comfortable, but, unfortunately, they were not. The square pillows were hard to position for comfort, the mattress seemed a bit worn, and the entire bed squeaked and groaned quite loudly with the slightest move. The bed covers were also a bit too heavy for my liking. The continental breakfast was decent considering it was weekday, but would have liked to see healthier options such as fruit and yogurt, unsweetened cereals, and maybe hot cereal choices. Check out was rushed with the front desk knocking on door 2 hours before checkout time (9 am) claiming that my room was the last waiting to be cleaned by housekeeping for the day.
Stayed 1 night in Nov 2023

6/10 Okay

Jerry

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location, needs a update and a little cleaner
Stayed 2 nights in Oct 2023
Response from Barbara on 7 Nov 2023
Dear Jerry,Thank you for taking the time out of your busy day to complete the online review on your recent stay with us. We did want you to know that we did renovate all of our rooms last year, pulling up all the carpet and going to hard wood floors, we put in new tub surround, new faucets, new bedding and painted all of our rooms. We do thank you for your business and hope to see you again in the future.Sincerely,.

10/10 Excellent

Cory

Stayed 1 night in Oct 2023
Response from Barbara on 20 Nov 2023
Dear Cory,We wanted to thank you for taking the time to complete the review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our top priority and we assume by the rating that you gave that you had a pleasant stay while with us.Thank you for your business and we hope to see you again.Sincerely,

2/10 Terrible

Kelly

Stayed 1 night in Oct 2023
Response from Barbara on 21 Nov 2023
Dear Kelly,Thank you for taking the time to complete the review on your stay with us. We are not sure why you gave us the rating that you did since you did not leave any comments. Thank you for your business. Best Regards,

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Barbara on 20 Nov 2023
Dear Lora,Thank you for completing the review on your recent stay at our hotel and also for the rating and kind words you wrote. It is always a pleasure to hear that guests had a nice stay with us.Thank you for your business and we hope to see you again.Sincerely,

10/10 Excellent

Terrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Barbara on 23 Oct 2023
Dear Terrie,We wanted to thank you for taking the time to complete the online review on your recent stay with us and also for the rating that you gave us. Guest satisfaction is very important to all of us here at the hotel so it is always nice to see when a guest has a nice stay.Thank you for your business and we hope to see you again in the future. Sincerely,

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from Barbara on 29 Dec 2023
Dear Charles,Thank you for taking the time out of your busy schedule to answer the online review on your recent stay with us and also for the rating that you gave. We all work very hard to provide a nice stay for our guests so we take it by the rating that you gave that we accomplished this with your stay.Thank you for your business and we hope to see you again in the future.Sincerely,

6/10 Okay

Andrew

Stayed 1 night in Oct 2023
Response from Barbara on 21 Nov 2023
Dear Andrew,We wanted to thank you for taking the time to complete the review on your recent stay with us. We were sorry to see that you did not leave any comments regarding your stay since guest satisfaction is very important to all of us here at the hotel.Please take care,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Barbara on 17 Oct 2023
Thank you for taking time out of your busy schedule to complete the review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our number one priority so we take it by the score that you gave that you had a pleasant stay.Thank you for your business and we hope to see you again.Sincerely,

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Barbara on 11 Oct 2023
Dear Kevin,Thank you for taking the time to complete the review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our number one priority.Thank you for your business and we hope to see you again in the future.

8/10 Good

Miles

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The linens were repaired, the lamp shade on one side of the bed was yellowed and stained. New lamp shades and linens would have gone a long way to improve the room. The inside appeared recently renovated but the bath room was tiny and not resized. There was space to enlarge it. This hotel was run down compared to the others we stayed in on this road trip . We were on 2nd floor ,no elevator which was Ok. We are seniors but able to do the stairs. But we made multiple trips to room to bring in baggage. Pool and ice machine broken during our stay, but ice available at office. The front desk staff was friendly and kind. It appeared a popular spot for workmen to stay while traveling. There was a coffee maker,fridge and microwave in room.
Stayed 3 nights in Sep 2023

4/10 Poor

Gerald, Lakeland

Travelled with group
Disliked: Property conditions & facilities
Room smelled.
Stayed 1 night in Sep 2023
Response from Barbara on 11 Oct 2023
Gerald,We were surprised to see that you wrote that your room smelled since when we did a courtesy call after you checked in you said your room was fine. If you would have let us know we would have taken care of it or even moved you to another room since our goal is for all of our guests to have a nice stay. Best regards,

10/10 Excellent

C.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to most things.
Stayed 1 night in Sep 2023
Response from Barbara on 11 Sept 2023
We wanted to thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to all of us here at the hotel so it is always nice to see when a guest enjoys their stay.Thank you for your business and we look forward to seeing you again.Sincerely,

2/10 Terrible

Donna

Travelled with family
Disliked: Amenities
The stairs were very dirty, pool was not working and drained. A lot of traffic coming in and out all night. People standing outside of the rooms . Very uncomfortable, never stay there again. Bed was horrible.
Stayed 1 night in Sep 2023
Response from Barbara on 4 Sept 2023
Donna,What you wrote in your review is not completely true. The stairs have some dried mud on them from people coming from the horse show which we will take care of now that the event is over. As far as the pool, it is noted on the Expedia site that our pool in closed due to being under renovation due to damage from an underground leak. The traffic that you mention was people coming back from the horse show which we have no control over since we are an open corridor hotel and the show was very late getting over. So people of course will be late coming in unfortunately. Last, all of our beds have new pillow top comforter mattresses which most of our guests really enjoy. If at any time during your stay you felt uncomfortable or had any issues or complaints, if you would have let the front desk know then we would have taken care of them. We do want to let you know that our front desk does property checks every 1 to 2 hours making sure that everything is quiet on our property and on the night that you stayed with us other than guests coming back from the horse show all was quiet. The hotel for the past 3 days was sold out and when guests came to check out most of them gave us compliments as of right now you are the only guest that had issues.

4/10 Poor

Sharlette

Travelled with family
Liked: Staff & service
Disliked: Amenities
The mattress was so hard that every time one of us moved we woke the other one up with the noise.. it was so loud that we thought it was storming.. Also I was charged $100 for essentials & haven't been refunded.. $100 is a little extreme.. the room room smelled so bad we had to freeze till the smell was a little better..
Stayed 1 night in Aug 2023
Response from Barbara on 28 Aug 2023
Sharlette, We do not understand your comment regarding the bed being hard and noisy since all of our beds are pillow top comforter mattresses, plus we have never heard of a mattress making noise. We did go and check the bed in the room you were in, sitting and even bouncing on the bed and never heard a noise. We have had no complaints from any of our other guests in-fact we get a lot of good reviews on our beds being comfortable. As far as the deposit for incidentals, we do have signs posted regarding the deposit and how long it could take to get back on guests cards, as long as nothing is damaged or missing from the room and your room was fine. We did go over it with you when you checked in letting you know that it could take 4 to 10 business days to go back onto your card and you just checked out 1 day ago. We have been charging 100.00 for the last 8 years, this is not something that we just started. Other hotels in our area charge a 200.00 to 250.00 deposit. Lastly if the room smelled why would you not let the front desk know. We did a courtesy call after you checked in and you said that everything was good with the room? If it had a smell and you would have told us we could have taken care of it or moved you to another room since we want all of our guests to have a nice stay while with us.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in and check-out. Good value for the price. The Mexican restaurant next door was great and offered a discount for hotel guests.
Stayed 1 night in Aug 2023
Response from Barbara on 17 Aug 2023
Dear Catherine,We wanted to say thank you for taking the time to complete the review on your recent stay with us and also for the kind words and rating that you gave. We take a lot of pride in our hotel and making our guests have a nice stay while with us so again, thank you.Sincerely,

2/10 Terrible

Lex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, it was so bad we left after 1 night. We could not stay there. Smelled terrible in stairwell and in room. Floor so dirty our socks turned black just walking across floor. Dust caked in the bathroom fan. One lampshade was discustingly stained and dirty. Pool closed. Breakfast had 1 yogurt in the whole cooler, 4 slices of plain bread, barely any crumbles of eggs. They did have plenty of sausage. Outside had litter everywhere. Under the steps was a shopping basket filled with discusting garbage. We voiced our concerns at the front desk while checking out, but received a denial of it all from the owner on our Google review, even though we included some photos. I know it is technically non-refundable, but I am going to try and get at least something back.
Response from Quality Inn on 3 Aug 2023
Mr. DeLong,As we wrote while answering the last review you wrote, what you are writing in the reviews is completely untrue, and we don't say that lightly. If at any time you had any issues/concerns and you would have brought them to our attention, then we would have been more than happy to take care of them and/or move you to a different room but you did not bring any of this to our attention. Guest satisfaction is our top priority but if guests don't let us know about any issues/concerns then we can't fix them. We did go to the room you were in and even took pictures and none of the things you mentioned are correct. The room was not as you wrote, dirty inside and out. The fan in the bathroom and the lamp shade next to the bed were not filthy. As far as breakfast we check it every 15 minutes and keep it stocked for all of our guests even having more than what is required by Quality Inn. If you read some of our other reviews most of them say that they enjoyed our breakfast. Lastly, we do not have shopping baskets filled with garbage under any of our stairwells so we do not know what you are referring to. As far as you receiving a denial from the owner, we do not have any owners at our property working and/or answering reviews. I am the manager and answer all reviews. So again we do not know what you are referring to. We are a corporate owned business and again do not have any owners at our property. If we had owners here then why would they need me. Mr. DeLong, we are human and sometimes we miss things when cleaning or even when inspecting the rooms, but this is one time I have to say that you are wrong. Not to be rude but if I had a prepaid, no cancel reservation that could not be refunded then I would bring any issues/concerns to the front desk's attention so they could either fix them or move me to another room. I would not waste my money. We did not know you had left until reading your review. Why would you just leave and not bring any of this to our attention, especially when you have paid for the room for 5 nights? We have someone at the front desk 24 hours a day, 7 days a week. Again, not to be rude it just doesn't make sense.Best Regards

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to visit Jack Dannials
Stayed 1 night in Jul 2023
Response from Barbara on 4 Aug 2023
Dear Howard,We wanted to thank you for taking the time to complete the review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to us so it is always nice to see when a guest has a nice stay.Thank you for your business and we look forward to seeing you again.Sincerely,

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities
Strange single chair in a space where a small couch or 2 chairs should be. Floor cleaner leaves the floor oily and slippery very dangerous. TV remote broken. Battery cover falls off requiring 2 hands to operate remote. TV works poorly. Takes numerous times on and off and substantial delays to get remote to change channels or move through guide. Toilet teeters on floor. Can’t believe this doesn’t leak. Bath and shower fixtures are loose in the wall. I have to assume these are leaking in the wall. Homeless people sitting around under the west stairwell. Garbage out on the grass outside of the west stairwell. Had to call the manager to get someone to stop playing loud music out of their car with open doors in the middle of the parking lot at 9:00PM. Bed is noisy and clunky. Sitting or moving on the bed is loud enough to keep me awake which is difficult to do. Some of these poor functioning or damaged items should be obvious to any service staff which tells me the organization has poorly trained staff or doesn’t care about these issues. I informed the staff I did not want housekeeping during my stay. Housekeeping was in the room the day before my departure. I don’t like people handling my stuff. I don’t like people who don’t follow instructions.
Stayed 5 nights in Jul 2023
Response from Barbara on 25 Jul 2023
Mr. Huston,1st of all you stayed with us for 5 nights and during the 5 nights of your stay not once did you bring any of these issues/concerns to our attention. After reading your review we went to the room you were in and we found nothing of any truth as to what you wrote. Plus just so you know, the room you were in for 5 nights has been rented every night since you checked out and we have had no complaints from any of our guests. The floor cleaner that is used on our floors does not leave the floors oily and slippery plus it is required by Quality Inn and comes from EcoLab. The remote to the TV works fine, nothing is wrong with it. Maybe you were not pointing it at the TV receiver in order to change the channels? How can you assume that the bath and shower fixtures are leaking in the wall? If this was true then it would be running into the downstairs room and we can assure you that it is not. So please don't assume. Regarding as you said, homeless people sitting around under the stairwell that is totally untrue. We have a place between the buildings where guests can smoke and grill out or even just sit and chat and guests use this space so maybe you assumed they were homeless which you should not do. As far as you calling the manager about someone playing loud music in their vehicle, I am the Manager and not once did I speak with you regarding any of these issues much less someone playing loud music. Never did you tell us you did not want housekeeping during your 5 night stay and you did not have the do not disturb sign hanging on your door so of course we are going to provide housekeeping as we do with all of our guests. Now if you would have had the do not disturb sign on your door then we would never had entered your room. Mr. Houston, assumption doesn't work at our hotel. If you had all of these issues then why would you stay with us for 5 nights and not bring any of it to our attention?

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Barbara on 24 Jul 2023
Dear dale,We wanted to thank you for completing the review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to all of us here at the hotel so we take it by the rating that you gave that you had a nice stay while with us.Thank you for your business and we hope to see you again soon.Sincerely,

10/10 Excellent

peyton

Stayed 1 night in Jul 2023
Response from Barbara on 3 Aug 2023
Dear Peyton,Thank you for taking the time to complete the online review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our top priority so it is always great to see when a guest has a good stay while with us.Sincerely,

8/10 Good

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 stars for guest services
Stayed 1 night in Jun 2023
Response from Barbara on 28 Jun 2023
Dear Gladys,Thank you for taking the time to complete the review on your recent stay at our hotel and also for the kind words you wrote regarding our guest services. Guest satisfaction is very important to all of us here so it is always nice to see when a guest has a nice stay.Thank you for your business and we hope to see you again soon.Sincerely,

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
The staff was very nice. It was an older building. It seemed to be quiet. There were two adjoining doors in my room leading to the rooms on both sides of me. The sink had a crack through it. Since I was in an upstairs room, I had to walk up stairs that were obscured. There were restaurants and shopping nearby. It was a convenient location to the activities we had planned.
Stayed 2 nights in Jun 2023
Response from Barbara on 18 Jul 2023
Dear Susan,Thank you for taking the time to complete the online review on your stay at our hotel and also for the rating that you gave. We appreciate your business and look forward to seeing you again.Sincerely,

8/10 Good

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
tullahoma deal
Convenient location and surprisingly quiet, despite main road location and railroad behind. Clean, updated everywhere but the bed which was very poor, old and creaky. Staff were friendly, attentive and caring. The included breakfast was fine and as expected.
Stayed 2 nights in Jun 2023
Response from Barbara on 15 Jun 2023
Dear Claudio,We wanted to thank you for taking the time to complete the online review on your recent stay with us and also for the rating that you gave. We are sorry that you did not like the bed. We did just get rid of the box springs and went to metal frames and sometimes it takes an adjustment after being used, so again we apologize if this caused you any inconvenience. Thank you for your business and we hope to see you again. Sincerely,

6/10 Okay

Bernadette

Travelled with family
Liked: Staff & service, room comfort
Ok stay
Hotel was ok. Pool was closed. Hotel is being updated. Staff was friendly. Breakfast was decent.
Stayed 1 night in Jun 2023
Response from Barbara on 14 Jun 2023
Dear Bernadette,Thank you for taking the time to complete the online review on your recent stay with us. We did want to let you know that it is posted on all websites, including Expedia, that our pool is under renovation due to damages.We do appreciate your kind words regarding our staff.Thank you for your business.Take Care,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel was very nice. Clean and in a good location.
Stayed 2 nights in Jun 2023
Response from Barbara on 13 Jun 2023
Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is our number one priority so it is always nice to see when a guest has a nice stay. Thank you for your business and we hope to see you again in the future.Sincerely,

10/10 Excellent

Konstantine

Liked: Cleanliness, staff & service, room comfort
Nice, friendly folks at front desk.
Stayed 1 night in Jun 2023
Response from Barbara on 12 Jun 2023
Dear Konstantine,Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the kind words you wrote regarding our front desk staff. We will definitely share your review with everyone here at the hotel. Thank you for your business and we look forward to seeing you again in the future.Sincerely,

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As represented
Stayed 1 night in Jun 2023
Response from Barbara on 13 Jun 2023
Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is our number one priority so it is always nice to see when a guest has a nice stay. Thank you for your business and we hope to see you again in the future.Sincerely,

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Barbara on 31 May 2023
Dear Connie,Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. We take it by the rating that you gave that you had a nice stay while with us which is our top priority.Thank you for your business and we look forward to seeing you again soon.Sincerely,

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Barbara on 31 May 2023
Mary,We were surprised to see the rating that you gave us regarding your stay at our hotel since you did not leave any comments as to why you gave us this rating. Courtesy call was made after you checked in and you said the room was fine and at check when asked how your stay was, you said it was fine also. So again we aren't sure of the rating you gave.

4/10 Poor

Summer

Stayed 1 night in May 2023
Response from Barbara on 10 Jul 2023
Summer,We were sorry to see the rating that you gave especially since you did not leave any comments. We did want to thank you for your business.Best Regards,

8/10 Good

Becky

Stayed 3 nights in May 2023
Response from Barbara on 30 May 2023
Dear Becky,We wanted to thank you for taking the time to complete the online review on your stay with us and also for the rating that you gave. We work hard to make sure that each guest has the best experience while with us.Thank you for your business and we hope to see you again in the future.Sincerely,

8/10 Good

Shawnda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Nothing fancy but definitely a good stay. Friendly staff.
Stayed 4 nights in May 2023
Response from Barbara on 10 May 2023
Dear Shawnda,We wanted to thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating and kind words you wrote. Guest satisfaction is our top priority so it is always nice to see when a guest has a nice stay. Thank you for your business and we hope to see you again soon. Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy Room
The older gentleman at front desk was very nice and friendly when we checked in at midnight. The heaviest person in our family is 200 pounds so it was not an obese issue, but we discovered during the night that both Queen beds had something underneath that popped when rolling over in bed. Like a broken box spring slat. The mini-frig was apparently not level as when it would come on, it would wobble as if setting on 2 feet instead of 4. Noisy night stay, very little sleep
Stayed 1 night in May 2023
Response from Barbara on 8 May 2023
Thank you for taking the time to complete the online review on your recent stay at our hotel. We did want you to know that after reading your review we went up to the room you stayed in and checked both beds and we did not hear anything. We just got all new frames for our beds and none of them have box springs. If you would have called the front desk we would have been more than happy to move you and your family to a different room because guest satisfaction is our top priority. Best Regards,

4/10 Poor

Deshaun

Stayed 1 night in May 2023
Response from Barbara on 14 Jun 2023
Mrs. Deshaun,We really do not understand why you gave us the rating that you did since you did not leave any comments.We did want you to know that guest satisfaction is our number one priority.Best Regards,Barbara